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Paradisus Punta Cana Resort
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Reviews (14,076)
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6,350 - 6,355 of 14,076 reviews
Reviewed 9 July 2014

Checking In and Staff: Our first all-inclusive experience and it was phenomenal. The resort is gorgeous and the service is amazing. The layout and structure of the main lobby was breath-taking. From the moment we arrived, everyone was so pleasant and helpful. We were taken to the Royal Service lounge to check-in and were welcomed with drinks and hordervous -- very refreshing after 5-6 hours of total travel time. Our check-in was easy and the staff (Leidy) was very organized. Our butler, Jeffry, was beyond pleasant from the moment we met him. He was personable, informative, helpful, caring, and just so nice! If we had any questions or needed help with something, Jeffry was quick to respond. We were celebrating a birthday while we were there and Jeffry also had a birthday sign on our door, decorations, and personally delivered a cake later that evening—unforgettable celebration! Ask for Jeffry!

The Rooms: Overall the Royal Service rooms are amazing. Clean, spacious, comfortable, and conveniently located. Staff clean the rooms daily, making the bed, providing new towels, sweeping any sand you may have tracked in, emptying trash, wiping down counter/table tops, etc. Gisela was housekeeping in our section and she had our room feeling fresh every day! Very pleasant to speak with and always making sure we had everything we needed.

Pools and the beach: The Royal Service pool was a dream come true. Plenty of private canopy’s and adjustable beds/chairs surround the pool. The service was impeccable. Staff are always accessible but not invasive. You are able to ask for food and drinks at any time and the Royal Service lounge is a few steps away, which is stocked with premium liquor, drinks, and hordervous all day long. The pool bar staff were all so happy and fun to be with at the bar. Benita, Jeremia, Jose, and Matiel could mix up any drink.  They serve you drinks at the pool bar, poolside, and on the beach. Jeremia served us on the beach everyday! He knew what we wanted to drink, made sure we had the seating we wanted and enough towels. The pool was clean, great temperature, relaxing, and peaceful.

We also went to the main pool and had a great time there as well. This pool has a pool bar and served hamburgers, hot dogs, and fries every day to snack on from around 3-5pm. The music at this pool was inviting, fun, and got us in the caribbean mode. The main pool had scheduled pool exercises and activities too.

The beach at the resort was beautiful. An array of seating is available (shaded and sun exposure), the water is somehow always the right temperature, and the sand is smooth. The beach sectioned off for the Royal Service provided books for leisure reading and sunscreen (the Royal service pool is connected to the beach…footsteps away). The sunscreen was a major plus for me! We packed about 6 travel size sunscreens because we only had carry-ons. At about out 4th day we found that we needed more and sunscreen was not cheap there so having it for free was awesome. Also, kayaks, boogie boards, and paddle boats are available to use for free at the beach.

Restaurants and Nightlife: All of our experiences with the food were good. We enjoyed every meal and always got seconds because it was so good! We were advised to make reservation for dinner for each night during our first day there. Dinner reservations filled up fast so the sooner the better. If you did feel like committing to a reservation, there was 1 buffet style that did not require reservations and one restaurant in the Royal Service section that was only for Royal Service members and did not require reservations. We utilized both of these restaurants! The restaurants that offered breakfast and lunch did not require reservations. Our favorite restaurant for dinner was The Mole – Mexican style.

Every night there was some kind of music on the beach and live music in the main lounge until about 10pm. The music has everyday dancing, laughing, and making great memories. Some nights there were themes and shows, which you are made aware of when you check-in. After 10pm, the dance party continues in the Red Lounge, where we had plenty of fun! It was a mix of American and Latino music.

We were there for July 4th and they had a huge beach party to celebrate. Tons of food, live music, characters, and fun for everyone!

Overall: The trip was amazing and we would definitely go back to the Paradisus Punta Cana Resort!

Room Tip: Royal Service was worth every penny! We personally prefer second floor rooms. :)
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Beck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 10 July 2014

Dear Beck,

Receive warm greetings from Paradisus Punta Cana; thank you for have taken time to share your experience at our hotel with the rest of the world.

We are glad to know that you had an amazing time and that our associates were able to exceed your expectations, especially our whole team who provided an excellent service and attentions. We will surely extend your gratitude to them, and thank for always showing the commitment and passion for service that characterizes us.

It is actually the most rewarding gift we receive from our guest, your positive feedback regarding our hotel.

Sincerely,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The guys at the pool bar Juan Cruz and Deibi Esquea did a phenomenal job keeping the bar flow moving, very friendly and remembered what everybody was drinking. The pool was big and beautiful. The nightlife at the disco was great thanks to Juan Diego and staff the dancers really get people into it. Fuegos food was so great we ate there two nights in a row and Roxanne and the staff were great. The beds were very comfortable

Downside is they show the reserve pool in the pictures and you can't even use that pool unless you are staying at the reserve. Our pool was very nice but we felt deceived when we got there.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank 30nadeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 9 July 2014

Dear Guest,

Receive the sunniest greetings from Paradisus Punta Cana; we sincerely thank you for sharing your experience with all of us.

I could not start this day in a better way than reading your excellent comments about our hotel and very especially of our associates Juan Cruz, Deibi Esquea, Juan Diego and their great attentions; I can assure you that they will be extremely happy to know how good you felt with their services.

I will personally congratulate them, on the other hand I would like to kindly offer you our apologies for any misunderstanding regarding the pool of our The Reserve at Paradisus Punta Cana as it belongs to a private part of our property.

However, we will be honored by welcoming you once more at our hotel and make the best of your vacation.

Feel free to contact us directly for your next stay.

Best regards.

Eduardo Perera.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

My husband and I arrived a few days ago from Paradisus Punta Cana Resort. But honestly we can actually said that we just came from paradise. We went for the first time on 2011 and back them we felt in love of that piece of heaven in Punta Cana. That's why we decided to do our wedding over there. That was a really good decision. There you can find a really good and professional team that will work very hard to make everything possible and that your big day becomes the most magical and beautiful of your life.
We will mention some of the important members of that great team. A very special one is MIGUELINA MARTINEZ the wedding planner, she is a sweetheart. I confess that like every bride I was super nervous about everything, but once we arrived to the Hotel and had the interviewed with Miguelina, and with her big smile she looked at me and told me: " everything is going to be fine" then my nerves went away. Everything was done exactly the way we ask for, every little detail, nothing went wrong.
TAIMIR MEJIAS, the photographer coordinator, great person as well.Excellent communication at all times, we had some photos ideas and she gave them to the photographer that did the photo section the wedding day .Photographer name is Hernan Btesh, very professional, beautiful pictures. Another important person in the team was GELEN BELTRE, she coordinated everything regarding my makeup and hair for the big day.The girls at the YHI SPA are wonderful.
At the time of check-in at the Hotel they surprised us with and upgrade to the Royal service(Wonderful) . We had assigned this friendly and happy girl SURILENNY who was our butler, she provide a great service.Valentina was our maid, she kept everything clean and nice day and night. Regarding the Hotel all the services were outstanding. The best Mojito's maker is JUAN GOMEZ, another excellent bartender is JUAN BATISTA (the best Margarita's maker). We also has a great time at Bana's Restaurant, our chef was Pedro and our servers Ezequiel and Raismery(really good food and service)
We had and excellent time over there with you, best time of our live, best wedding ever. We don't think we thank you enough for that. That's why we are taking this opportunity to thank you one more time. We will always remember you, thanks MIGUELINA (our angel), TAIMIR, GELEN, SURY.
We recommend this Hotel 100%, and if you are planning a destination wedding you just find a perfect place. You will be in good hands.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Ailet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

First solo trip of my life. I was nervous and skeptical at first. I arrived at the airport which was a beauty in itself. When I arrived at the resort the grounds were well kept and the staff was friendly. I quickly became comfortable being there alone. I got to know a lot of staff there. They were all very nice, and welcoming. I want to thank Anna, Angelica, George, and Enrique, for a wonderful time on the island. Especially Anna, she spoke very good English and just had a great attitude, real funny girl. All in all I would recommend this place to anyone.

Stayed: July 2014, travelled solo
2  Thank bobshea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 9 July 2014

Dear Guest,

Receive warm greetings from Paradisus Punta Cana; it is definitely a pleasure for us to receive your feedback regarding your vacations!

Thank you for trusting us to host you, it was a complete honor for us to serve you and provide you an absolutely amazing stay.

We will congratulate our team for making your vacation a top notch experience, especially to Anna, Angelica, George, and Enrique for their professionalism and always showing the passion and commitment for what we do.

Please do not hesitate to contact us for your next visit; we are looking forward to welcome you any time soon.

Best Regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

This hotel is beautiful, topical, big and has lots of great restaurants to choose from. Pay the extra fee to try Passion, it is amazing! The service was great, everyone was so nice, friendly, humorous, and really made you feel welcome and wanted. Our butler, Arge, was great! He hooked us up with tours, cigars and made all our dinner reservations for the entire week (which is a good idea because the restaurants were very busy all night long). The food was very good (never really found good breakfast food but we are big on breakfast so that was no surprise). I have been to another all-inclusive which had horrible food so I was extremely impressed here!!
The room was really nice and the bed was gigantic! It was a little hard for me but I like a soft bed, my hubby loved it. Off the room was our own private cabana which was covered and surrounded by palms and gardens. It was really a nice extra. The minibar was stocked and we even had them bring us a case of water twice, which they did with no problems! I really appreciated that, we drink a lot of water!!
The beaches were beautiful! Service on the beaches was awesome. Mikey and many other servers on the beach were so fast and friendly! Also, the bartenders at Gabi Beach were great!
The hotel grounds were so nice and tropical, just what I wanted and expected to see at a nice resort like this.
Thank you Paradisus and hopefully we will be back sometime in the future!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Breanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 9 July 2014

Dear Breanna,

Thank you for selecting Paradisus Punta Cana as your holiday destination and for dedicating these kind words regarding your recent stay.

We are thrilled while reading your review, it is great to learn that you had an amazing experience and that our team was able to exceed you expectations. For us it will always be a complete honor to host you and paper you with our services and treatment, because we know you deserve it.

You can be completely sure that those who made your holidays a memorable experience already received your gratitude and our congratulations. We will continue to encourage our team to always work with the passion and commitment that characterizes us.

We will be waiting with our arms wide open!

Regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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