My husband and I stayed at Paradisus Punta Cana between July 11th through 18th. When we first arrived, seven hours later than expected--thanks to our flight being canceled- we were told that we did not have a reservation!!!! I spent a 1.5 hours trying to explain to them that I did have a reservation. I had a receipt, emails proving my reservation, and printed documents showing my reservation and room. I even had an email from the manager from that day welcoming me to the resort. But still, it was as though they didn't believe me. They argued with me that I was not "royal service" even though I had all the information stating that we did pay for the royal service. Finally, at 2:30 in the morning, they assigned us a room! However, we were told that we could only stay in that room till 12, because someone else was going to be staying in the exact room that day. They said they weren't sure where we would be staying the rest of our honeymoon.
They finally took us to our room and it was 80 degrees inside the room. We had just spent 1.5 hours in the lobby in absolute humid conditions with mosquitoes biting us everywhere. I thought the air would get cooler if we just gave it a little while. At 4 a.m., we could not handle it any more. It had not gotten any cooler. I called to the front desk and they said they would move us to another room. I'm sorry, but at 4 in the morning and after everything we had gone through just to get to a room, I was not about to repack part of our suitcase and be shuttled off somewhere else at 4 a.m. I asked for a fan, which they did send right away.
We woke up the next morning to talk with the royal service people about our room and situation. The ladies had already worked out that we would stay in the same room for the whole stay--please keep in mind that it was still 80 degrees in the room. I was happy to have a room, but not about the AC. They said they would send someone to fix it. At that point, my husband and I just wanted to get out of the room and start enjoying our honeymoon. We went for breakfast and were served "okay" food. We then went to the beach for this rest of the day. The beach was beautiful and the beds and chairs they provided for the royal service guests were very comfortable and relaxing. That night, we went back to the room and the air was still not fixed. I went back to the royal service office and complained and she said that she would upgrade us a ocean front suite! We were excited to be upgraded and most importantly, get out of that awfully hot room.
Our butler, Argie (who was definitely our lifesaver during our honeymoon) moved all our things to the new room. It was a little bit cooler in the new room, but we were told that if we gave it a few hours it would get to the temperature we wanted it at. Yeah right, never happened. For the next two days, I called at least 7 times asking about the air. Each time, they said that someone would come down and look at it. No one EVER came. When I'd call, they would tell me someone was already there and said it was okay. No one EVER came to our door. I would tell them this and it's like they didn't believe me. They kept questioning me. We finally just gave up with the AC and asked for a fan again. They offered to move us again, but three rooms later, I was done with moving my things!
The food was okay. The buffets served the same thing every day. Thank goodness we were royal service because that meant we would go to a different restaurant for breakfast and lunch that wasn't buffet. The dinner restaurants were much better than the buffets, not great but not bad. There were two times we ordered room service for snacks, and NEVER got the food. We gave up on room service after that.
Our butler, Argie, was absolutely wonderful. He checked on us every day to make sure things were going well for us. He made all of our reservations for dinner. When we told him about the AC problem, he tried to fix it himself because, he knew how frustrated we were with the maintenance and royal service. He got us whatever we needed and tried to make up for all the things that happened during the first few days of our honeymoon.
Regarding the room: if you don't mind your room being at 74 degrees of humidity and every piece of clothing, the bed linens, and paper being damp from the humidity in the room, you should be fine. We finally learned that the air throughout the whole resort was set on a certain temp and it could not be changed. We asked this question about the AC at least five times if this was true, but everyone always told us that we could adjust it to whatever we wanted--which is why we were getting so annoyed with the AC.
The beach and grounds were absolutely beautiful. You can tell that they cared about making sure everything looked pristine. The workers there worked incredibly hard making sure the grounds looked beautiful.
Overall, the experience was okay. We appreciated the upgrade to an ocean front suite. But, we didn't like how we constantly felt like we were being lied to. I don't know if it was miscommunication or the staff not knowing what to say. Parts of the staff were helpful and wanted to please us, so they tried to do everything possible to make sure we had a good stay. If you do decide to stay here, I would definitely recommend paying a little extra for the royal service room and extras that come with it. The adults only pool and beach were wonderful. Kids would be in the adults only beach sometimes, but I'm sure that is hard to manage at times.
We most likely will not be returning to this resort because of the problems we experienced, number one being the AC issue. The beach definitely saved our honeymoon!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana