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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 23 July 2014 via mobile

Paradisus Punta Cana is one of the best all inclusive resorts I have had the pleasure to visit. The property is beautiful and well kept, service is great, restaurants are delicious and the bartenders are the best! Jorge Vilorio Ramirez at the north bar is fantastic, and to any request his response is "it's a pleasure!" My husband and I are already excited to go back for our next anniversary!

Stayed: July 2014
Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,697 - 5,703 of 13,273 reviews

Reviewed 23 July 2014

I traveled with my family and two other families. Paradisus is beautiful and the staff is always friendly and helpful. Yajaira Dejesus oba - the lady assigned to our room was friendly, courteous and very detailed in her work. Always there with a smile. George Ambrose - from sports and activity, also was great. Very helpful, friendly, courteous. The bartenders at the pool - Juan, Juan and Jonathan were also great. Loved my stay there. I would only add a bar in the beach area.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Melia Hotels International
Thank Nilka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 24 July 2014

Dear Nilka,

Thank you very much for your comment; it is very rewarding to receive your motivating words.

We are incredibly glad knowing that we were able to give you the experience you were hoping for; we know how much you deserve it. Thank you for your warm words about our team and facilities, it makes us happy that we were able to cause a great first impression. Nevertheless, we will be thrilled if you could visit us for the second time because there is so much we want to show you and so many moments to live here at Paradise.

I will make sure to let our collaborators mentioned on this review know how happy and good you felt with their services and treatment, I will congratulate them all.

Best Regards,

Sincerely,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We just returned from the Paradisus Punta Cana after a 7 day stay. The property is amazing - so beautiful and serene. We stayed in the Royal Service section which was also very nice ... our Butler Jeffry was the greatest - he was very attentive and helpful. We only encountered 2 problems during our stay - room lock would not work (we were assigned to another room after waiting an hour for maintenance to try to fix it and it wasn't happening). The new room we were assigned to was further away and we discovered that we didn't have hot water ... it took 2 days to get this fixed after several complaints to Royal Service staff and Maintenance. The beach was amazing and the bar service on the beach was great. Restaurants were good (favorite was Fuego and Aqua). Buffets were ok if you like seafood - variety was average at best. Overall - the vacation was very enjoyable. I am not sure that I would return to the hotel were it not for the beauty of the property and beach.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Melia Hotels International
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 24 July 2014

Dear Deborah,

We are very glad to learn that Jeffrey provided you the service you were expecting, we will congratulate him for taking care of you and making your stay a great vacation.

In the other hand let us apologize for the inconvenience you might have experienced during you stay, we would like for you to know that being our main objective to always exceed our guest expectations, we are currently working on our areas of opportunity, in order to provide to our guests the service, facilities and experience they deserve.

We hope to have the opportunity to host you in a near future, to make you live once again the Pure Freedom experience that characterizes us.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Best Regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Two couples travelling to celebrate anniversaries.Neither couple had been to an all inclusive,so our expectations were kinda low. We went with the Royal Service. We were more than pleasantly surprised at how nice this resort really is in person!.

The grounds are beautiful, well kept, clean. The seating all over the resort, lobbies, common areas, even trolley stops are thoughtful and inviting! The photos almost don't do it justice. The beach is spectacular. Clean, plenty of comfortable seating - and thoughtfully laid out - shaded, sunny, large loungers, smaller lounges, chairs & even hammocks! there were planned activities throughout the day, and entertainment at night. We found you could do as little or as much as you wanted on any given day!

The rooms were as advertised/pictured, we were in nice rooms on the ground floor with a patio and our own Bali Bed. They were clean, comfortable and well stocked with all the amenities - including an umbrella! The housekeeping staff did a great job keeping us stocked up and rooms were made up daily while we were out enjoying the beach.

The food was great. We had reservations made for us at a different restaurant every night..which was great because four people then did not have to decide "what do you feel like tonight"..we just went. One restaurant was as good if not better than the next. Yes, we had our favorites (Aqua, Vento, Mole) - but they were all good!

Our absolute favorite meal of the day was breakfast at Lapalapa! The food was good...but the service was OUTSTANDING. Everyday cheerful, smiling and happy to help us in anyway was Maira, Cheila, Minoska and Quintino. We already miss their smiling faces and great sense of humor! This staff is EXCELLENTE! and the orange juice was awesome too! :)

Royal Service - from what I am told, the rooms are nicer when you elect this service. I don't have anything to compare it to - so I am not sure this is accurate or not. As two couples travelling, we loved having access to the Royal Service beach, pool, lounge and La Palapa restaurant. We also had a butler, but other than making dinner reservations for the week - we did not see a great deal of value here. We asked him for a few small things that took days to accomplish - like keeping the rooms stocked with ice, and then we stopped asking for things and figured it out on our own. Room service and Housekeeping were able to fulfill all our needs.

On the Royal Service Beach - this resort has one of their greatest assets, Matiel Reyes is a pleasant, smart and helpful young man. He was a bright spot everyday!

Tipping - yes, I know - tipping is included. I am aware that the service people are paid a salary and each get a small piece of that included gratuity. My husband and I generally tip to either insure prompt service, or show gratitude. We did both...we left a dollar or two per person for each meal @ breakfast & lunch, and usually 5 or so per person at dinner. Housekeeping we tipped on the first day, once in the middle and again at the end. At the bars and beach service - it was as needed...Call me crazy but 100-150 in tips is not allot considering the service.

All that said - a great time was had by all...and if/when we return to Punta Cana - there is no hesitation - we will only consider this resort!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank Beachlover41365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 24 July 2014

Dear Guest,

Sunny greetings from Paradisus Punta Cana! Thank you for taking the time to share your experience with us.

It was an absolute honor to host your holidays for this special occasion and for recognizing our services and values, we really appreciate it.

We are glad learning that our team was able to exceed your expectations by providing you the quality attentions you deserve; we will absolutely congratulate and thank them for their passionate labor.

Also, please be certain that your comments are noted and we surely thank you for your trust into sharing them with us. Our guest’s feedback is what makes us better day by day.

We will be waiting for you to come back very soon and give us the chance to once more make the best vacation you have ever had.

Warmest Regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

My girls took me here for my bachlorette party and it was AMAZING!!! Ive been to Punta Cana before but never at this hotel. I had the absolute BEST time!!! the people that work there are so welcoming and so nice!!! We had a few favorite waiters but Samuel Dimas and Eusebie took care of us the whole trip!! The food was awesome and entertainment was even better!!! The girls and I are planning to go back next year for my 30th Birthday!! I would recommend this hotel to everyone!!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
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Thank 305marialuisac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 24 July 2014

Dear Maria Luisa,

Warm greetings from Paradisus Punta Cana; thank you for your comment.

We are greatly happy to learn you had the best time with your friends it was and will always be a pleasure to host you and make you live a unique and unforgettable experience from the moment you arrive to the moment you get back home.

We will absolutely congratulate our team, for providing you such a great service and attentions.

We are looking forward to your visit next year! Please do not hesitate to contact us to begging planning.

Sincerely,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

We just got back & we r already planning on going back nxt year. Thanks to the entertainer group, George, Ruben, Bengy for all the great attention & for working so hard day & night. The sugar family love & miss you all if guys already. Also, the best a la carte restaurant was Aqua, Italian cuisine it was delicious. Best service by claribel & Rigoberto- thanks much from the sugar family. Packing already for our nxt trip to paradisus punta Cana. - the sugar family!!!!

  • Stayed: July 2014
    • Value
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1  Thank Kelvin3080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 22 July 2014

Dear Kelvin,

Receive a very warm greeting from Paradisus Punta Cana; it is great knowing that you had a great time here with us!

It is always a pleasure to host our guest and have the opportunity of recreating a memorable experience for them; this is why we are so happy knowing that we were able to exceed your expectations and that during your family vacation you had a perfect experience.

Thank you for showing your gratitude to our team, especially to George, Ruben and Bengy. We feel truly fortunate having associate with such commitment and professionalism. We will gladly congratulate them!

We hope to have the opportunity to welcome you back in a near future.

Regards,

Eduardo Perera
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

A big resort always trying to impress but not always delivering the goods
Food can go from good to not eatable from one place to an other. Staff well trained trying its best. Amazing beach. Professional nightly shows .Kids friendly. Rooms need to be updated in decor and confort.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Philippe Franco J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 22 July 2014

Dear Adonis,

Receive sunny greetings from Paradisus Punta Cana, it is definitely a pleasure to receive our guests feedback regarding their stay at our hotel.

I am truly grateful to know that you had a great time with us and also with the dolphins excursion, we will be very glad to receive you any time soon and be able to exceed every aspect of your expectations.

Do not hesitate to contact us for a next stay; you will always be welcome at our resort.

Best regards,

Eduardo Perera
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range: £192 - £507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
Reservation Options:
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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