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“Beautiful Resort & Beaches!”

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Paradisus Punta Cana Resort
Ranked #26 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 1 March 2010

Just got back from a 7 day stay @ this property. I traveled with my hubby and another couple-direct flight from MSP, MN. The Punta Cana airport and customs were a breeze~basically pay your $10. tax for entering the country and move on to transportation. The baggage handlers come at you & your luggage quickly, but it's such a small area and they're doing it for the money, so no need to be too worried about losing your luggage. The US dollar went along way over there-great service for very little.

The Paradisus shuttle had us @ our resort within 25 min's. Nice calm ride. We had standard rooms near the beach and restaurants. Very nice location for a standard rm. Yes, our rms were on the well worn side, but large and great patio areas with chairs/table. The beds/linens were comfy, the fridge a plus, and the bath adequate. Our maid service was excellent-flowers daily, plenty of cold bottled waters etc. The service throughout the resort was top notch~We had just a short walk to the beach and then we were in heaven...some of the nicest beaches we've experienced-wide, long white sandy beaches. The mesh lounge chairs were perfect...ahhhh

This was an all inclusive property so food was...all inclusive. Many restaurants to choose from. Something for everyone~but the seafood-which I am always trying out in the Carribean-was nothing spectacular. The drinks were tasty and always available! Our best dining experience was the Brazilian Cousine called Rodizzio. Outstanding in all areas...very festive! Worst experience-Fuego Latin Bistro...food was very good, but the service was confusing to say the least.

We didn't think too much about the location of the resort on the island when choosing our destination. We saw those white beaches and booked! If we would have took a closer look at the location, we would have noted that this property is located on the Atlantic more so than the Carribean...making for some windy days with rough water. This was minor in our holiday, but something to make note of.

Overall, our holiday was wonderful. This property was very nice and I would highly recommend it to others. Our travel experiences are limited to a couple of locations on both the Pacific & Atlantic sides of Mexico, Barbados, Aruba, and Negril, Jamaica. I only have these experiences to compare with and would say the property is one of the best we have stayed at. The people/service outstanding. Underwater life was ok...large starfish, pufferfish, tiger striped fish, etc...the coral that we experienced was nothing spectacular. Nothing really stood out in my mind as wonderful-other than the grand experience of being in the Atlantic/Carribean waters!

As I said earlier, we truely enjoyed our holiday at this property and would recommend it. We do not repeat destinations, so we will most likely wil not return to this island, but the beaches and friendly native folks will stand out in my mind when I think of this holiday.

  • Stayed: February 2010, travelled as a couple
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1  Thank Timetripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,247 - 8,253 of 13,019 reviews

Reviewed 1 March 2010

We stayed at Paradisus Punta Cana after a last minute cancellation at Dreams Palm Beach due to the sickness there (thank you trip advisor!). With very little research done before this trip, I was pleasantly surprised on arrival. However, it did take awhile to get checked in, and the room was not ready until approximately 4:30pm. We stayed in a deluxe garden suite, which was very nice. The bed was fairly comfortable, and there was a separate sitting area with couches and the tv. The resort is broken up into a few main parts, the front desk/lobby area with a few bars/restaurants and the entertainment theatre at the front of the resort; the reserve area which are higher end suites; and the main group of suites. We were in the main group of suites, which are broken up into 40 plus buildings of approximately 8 suites. The downside to all of this is that the resort is very spread out. There were shuttles running between all areas of the resorts, sometimes they were very frequent, other times you were left waiting with a large group to fight your way into a seat or wait for the next one. Our suite was fairly close to the main group of restaurants/buffet and the beach.

The beach was very nice, seemed to be white sand but heated up much more than other white sand beaches I've been on, but the sand was very fine and not coarse, so that was nice. The beach was very crowded, it was often tough to find two chairs to sit on. The main part of the beach had very large umbrellas, so often times you were right in there with other groups of people, which is nice for a larger group but not so nice for a couple. Major sections of the beach were blocked off for the "Reserve"/"Royal Service" or "Family Concierge", so that didn't leave very much room for the rest of us. Further down the beach there were smaller umbrellas, but not very many of them and it was tough to come by a spot there. The water was very nice, fairly calm, and quite warm.

We mostly ate at the a la carte restaurants, we only ate at the buffet for quick lunches and take out breakfasts. The steak restaurant was quite nice, and offered fairly decent wine. The Italian restaurant wasn't great, and the wine was brutal there. My favourite was the Brazillian restaurant, which offered about 6 different kinds of meat that were brought to your table until you decided you had enough, it was delicious! The seafood restaurant was decent as well, though nothing special. We mostly hit the Grill for lunch, which had the usual burgers, chicken burgers, hot dogs, etc., and a decent buffet.

The service at most of the restaurants and bars was quite good, the staff was very friendly. Maid service in the rooms left a little to be desired, as we were not always restocked with water and towels some days, but seems to be the norm in this part of the world so we took it in stride.

It was a decent trip, nothing spectacular, but no big disappointments either. It sounded like the Reserve had much nicer rooms, and based on the private beach area, it might be worth the upgrade. We were quite satisfied with Paradisus Punta Cana.

  • Stayed: February 2010, travelled as a couple
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1  Thank cjauff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2010

Wonderful place for a honeymoon. Excellent food, courteous staff, very accommodating.

Stayed: November 2007, travelled as a couple
Thank strom460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2010

Our family was really looking forward to this trip. What a let down. The web site makes the hotel and Royal service sound special, which it was not. What they don't say is that there are 2 butlers for about 200-300 people. We never saw or met our butler. In addition, when I called for some extra hangers, they never showed up. The first day we got there we tried to open the blinds in our room and bathroom. They both fell down and broke. The sheets did not fit the bed, the room was dirty, there were only 3 pillows for a king bed, ocean front and the sliding glass doors did not close all the way. Our daughter's room had no A/C and neither room had hot water in the shower, even forgetting the lack of water pressure. Each day after housekeeping came late in the afternoon and left us one bath towel and one hand towel and no bathmat I would have to go searching for another way to find towels. We tried calling and asking for some and were told they would be sent over, but of course they never arrived. This was one of the most expensive vacations we have taken and it was money not well spent. Despite these annoyances we had a good time being together and the beach was beautiful.

  • Stayed: February 2010, travelled with family
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1  Thank boopsGreenwichCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2010

There are two Reserve areas at two different but related hotels: the Reserve at the Paradisus Punta Cana and the Reserve at the Paradisus Palma Real. We stayed at the first one Feb. 13 - 20th. When you first enter the property, the lobby for the Reserve is the first turn on the right - there's no sign to tell you this so our cab driver went straight to the larger lobby for the regular PPC. Cab ride from the airport, btw, was $35 for our family of 4.

You sit at one of 4 desks to check in and they bring you a delicious Paradisus frozen drink. We upgraded to the family concierge plan ($20 per adult per day, $10 for kids and my 4 yr old was free). I highly recommend this plan, mostly because your dedicated family concierge will reserve a palapa (open hut/thatched umbrella thing with a table, 2 person lounge chair and moveable lounge chairs) each day at the reserved section of the main beach for Reserve guests. Even though there's a separate section for the Reserve, we still saw families wandering around looking for a palapa, and they wound up several rows back where you couldn't watch your kids in the surf. Family concierge guests get a cell phone they can use to call their family concierge (this is different from the concierge who handles your assigned building - this person just wants to take you on a tour of the property and push their vacation club). Our guy was Silvio - very hard working, professional, and pleasant. He gave each of our boys a collection of sand toys (put them out the first day by our reserved palapa, but someone took them, so beware...) along with a backpack for each with a t-shirt, hat and disposable camera, he arranged for the Miami Herald to be delivered each day, also milk & cookies were delivered each evening for my 2 boys, and we had turndown service in the evening. He also asked what we wanted stocked in our mini-fridge (beer, Milky Way bars, potato chips, sodas, water). Silvio was available all day until 10 PM by phone and we often saw him walking quickly all over the property. We called him for help with restaurants (even though they weren't taking reservations, he got us a nice table at La Dolce Vida for a birthday celebration). He tried to get us a table for the 6:30 seating at Sakura, the Japanese restaurant, but they filled up just as we got to the door (we were in line as of 6:20), so it's not guaranteed. Silvio also decorated our room with streamers and balloons for my 4 yr old's bday. I arranged the time with him and he filled the jacuzzi with a bubble bath and balloons and there was a wrapped gift (finger paint set), a printed bday card from Silvio and the hotel, and two kid's beach towels (including one for my 8 yr old son). Overall the family concierge service is a big help, especially during the busy weeks. Someone said the hotel was 93% full, but I don't know if that pertained to the Reserve only or the whole property.

The food was very good. We had the breakfast buffet at the Gabi restaurant on the Reserve side every morning and most days ordered something for lunch from the Gabi Grill by the Reserve pool. They had hamburgers, hot dogs, chicken and fish sandwiches, and personal pizzas made to order. We tried Vento, the only big restaurant on the Reserve side, for dinner on Valentine's Day. They had a 5 course fixed meal that was very good. My boys ate it all! We also tried Luna, a seafood place on the beach (buffet salad and dessert bar), La Dolce Vida for Italian, and Terre (steakhouse with salad and dessert buffet). We ordered room service for dinner 3 nights too. All pretty good, not gourmet, but I didn't find anything bad at all. I think the restaurants opened at 6:30 for dinner and all were pretty crowded after 7:30, so if you have little kids go early.

There are waiters for drinks by the beach and the pool. We tipped everyone $1-$2 for all meals and drinks and I think it was appreciated. Plus we tipped Silvio $50 and housekeeping $5 a day. The room was beautiful - BIG bathroom area with marble. Plus a big table for 4 near a wet bar area. When we first checked in we had 2 double beds in the bedroom so we requested a king size bed and were moved right away. There was a queen size pull out couch in the living room with a flat screen TV, also one in the bedroom. The rooms were straightened, not immaculately cleaned (the tile floors could have used a mop and the throw rugs could have been shaken out). We got just enough towels and not always enough glasses in the room.

The grounds were beautiful. The Reserve has a great pool with fountains and showers, plus a really nice kid's pool with 3 slides - you go through the mouth of a whale, a shark or a hippo. And there is a separate pool for the real little ones. The kid's pools are right outside of the Kid Zone, their daycare/kid's camp area. They have a very nice facility where the kids do organized activities, but I would stay close by if you left anyone 5 yrs or younger with them. The level of security isn't top notch. There's a 2 story enclosed playground equipment piece out back and a bungee jumping trampoline thing that keeps the kids tethered while they're shot like an arrow from a giant rubber band. I think that's $5 per kid extra. It looks like a lot of fun, but I was a little worried seeing a 7 yr old shot about 30 feet up into the air. I'd stand by and supervise that one if my kids were trying it. My boys stayed with us but friends left their 7 yr old daughter for several hrs at the Kid Zone and she had a great time. Each day they do different activities like mask or t-shirt painting, a treasure hunt, pool time, board games, etc. They can have lunch there and other snacks.

Although the Reserve isn't directly on the beach, it's a short walk to the main lobby of the PPC with shops and the restaurants Fuego and Sakura. You can take a tram to the beach or the other restaurants. Only about 2 or 3 times did we have to wait for a second tram to come because the first was full.

Overall we really liked the Reserve and are thinking of going back next year. Friends of ours went the same week to the Reserve at the Paradisus Palma Real and they didn't like it at all.

  • Stayed: February 2010, travelled with family
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2  Thank warbler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2010

We went to the DR for our honeymoon. We decided to use our reward points and stay at three different resorts so we could get different experiences from the trip. The roads were fine, don't let other reviewers scare you. Be sure your taxi driver knows where the hotel is though, ours had a difficult time finding it because its not off the main road. The hotel was beautiful but the grounds are very big and take a lot of time to navigate. The hotel felt very safe and we had no problems during our stay. The beaches are the best we saw in Punta Cana, but very crowded. The grounds are very well landscaped but few of the rooms have any ocean view at all and it's easy to get lost walking around. The buffet was the only thing we could get in because we went on Christmas Day and you had to have reservations at the restraunts before three and we checked in at three. The food was very bland and not well refrigerated. Not to steryotype, but the European guests were a bit more "pushy" while waiting for the food to come out so that was an odd experience. The breakfast buffet was a little better. They mostly have fruit and extensive amount of breads. The drinks were not strong even after requesting extra shots of 151 but it is a resort catering to families not young couples like the E*c*ll*nc*.
You certainly do not need to tip to get great service but I don't see any reason not to. We brought $400 in small change for tips and trinkets for 5 days and it was well spent.

Stayed: December 2009, travelled as a couple
Thank resortwed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2010

My wife and I and our two young girls (4 & 7) stayed here from Feb 11-20th. We stayed in the Reserve 1Bedroom suite in the Reserve area. If you are traveling with kids I would only recommend staying at the reserve in a 1 bedroom suite (They have 3 levels of rooms at the reserve – Suite, 1 Bed Rm. Suite & 2 Bed Rm. Suite) 1 bed room is perfect with 2 kids and you get 5 star accommodations. The reserve was built 2 years ago so everything is brand new. We also got the option for the Family Concierge service and recommend this if traveling with kids at high season when the hotel is at 95% capacity. The Family concierge service gives you a full time concierge and cell phone to contact him 24X7. This provides the highest level of service for dinner and spa reservations and instant assistance for all amenities at the hotel. You also get front row 5 star private beach area with towels and kids beach toys. The cookies and milk at night is a nice touch! Shhhh...my wife and I had the cookies every night on the balcony with in room coffee and Baileys. Cuban cigars are readily available every night near the hibiscus bar as well. $12 but they take $10 don’t buy the cigars from the guys on the beach –they are not real! It took our kids a couple of days but the last half of the trip all they wanted to do was stay at the kids club all day from 10am -6pm. The Casino is great with shows every night and a beach party on Thursday that you can’t miss. We also stayed at the Palma Real sister hotel last year and would highly recommend staying at the Punta Cana because it’s much smaller and you can walk to everything.

The only issue with the hotel is the food. The only restaurant worth mentioning is Fuego everything else is pot luck and buffet! It’s sad because this could be a 5 star resort with a higher end food quality. Sol Melia needs to drop all there food distributors, redesign the food menu and fire whoever is telling them the food is good! I sure paid for 5 star food qualities.

So pack your sun screen and a dozen NYC bagels because you may get hungry!

  • Stayed: February 2010, travelled with family
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Thank Calabria-Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range: £206 - £463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Paradisus Punta Cana Hotel Punta Cana

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