First let me start off saying the property here is gorgeous! Everything is very well maintanined. The beach was FABULOUS and the pools were awesome. No complaints there. This is my first time writing a negative review, I never wanted to be one of "those people" but I have to speak up on this resort.
My husband and I booked the ROYAL SERVICE catagory for our special 10 year anniversary. We wanted to be pampered. We were disapointed with the service that was promised. The butler service is a joke. There is no "personal" service what so ever. Put it this way, every hotel has a desk you call if you need anything-housekeeping, room service, etc,etc..and this is exactly what you do-just call the extention for whatever you need. The only difference is that being that the property is extremley large-you can call the Royal Service desk for a "butler" (a.k.a driver) to pick you up in a golf cart and take you to another part of the resort. Which by the way you might wait for a LONG time before he shows up. They tell you "OK-5 minutes" but it's never 5 minutes. We actually missed a tour because the guy never showed up to take us to the main lobby-which is about 1/2 mile from the beach-where are room was. So be warned! Also part of the Royal Service is the private pool and beach area with waiter service. Which is a nice feature-however...this doesn't stop people who did not pay extra for the Royal Service catagory to enter the area. So why did we have to pay a whole lot extra money when we could have gotten a regular room and saved quite a few hundred dollars?? Every now and then someone from the staff would see someone with the wrong wristband and kick them out of the area-probably because somebody complained. The waiters on the beach and the bartender in the pool wouldn't say anything to those guests because they were getting tipped-so I imagine they didn't want to lose the money..got me?
The food here was OK,..nothing special..just OK. Don't expect anything to blow you away. They did have a wide variety of restaurants but you never knew which one was opened that day-you always had to call the desk. That was annoying. The Chinese and the Steak House was our favorite. Being from NY and having awesome Chinese here I was skeptical about Dominican Chinese but it was actually very good. The Sushi restaurant was horrible..if you're a sushi lover..stay away!! The best lunch spot was the BBQ buffet. They had all kinds of meats and burgers cooked to order.
My advice is too save your $$$ and don't book Royal Service and you probably won't be disapointed. I always said, if you go into something with high expectations and don't get it..it's a let down...which is what happened with us. We were expecting Royal Service treatment and didn't get it. The only BIG plus to this catagory is that the Royal Service rooms are by the beach and most of the restaurants so you didn't need to hop on a bus or call a driver to pick you up. But again,..the rooms are badly in need of an upgrade and again..not what we were expecting for the money we paid.
Beware of the staff,..yes the staff..trying to rope you in to time shares for their parent company Sol Melia...they got us good...didn't see it coming. Lost 90 min of our vacation listening to the BS.
My recomendation would be to go any EXCELLENCE resorts (there is one in DR) or SANDALS which we have been to many, many times and both companies far exceed everything that the Paradisus offers.
Good luck my fellow travelers!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
- Reservation Options:
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana