Having stayed previously at the Paradisus, Riviera Maya, Mexico we thought we were golden choosing another Paradisus resort. Although they look very similar, Punta Cana was definitely a step down. It took a 24 hour period to get the a/c to acceptable limits in our sons' room. The rooms were so full of furniture we had to rearrange everything so we could open the door between our rooms and so we could open the sleeper sofa for the youngest. TV reception was terrible in one room but fine in the other. A few light bulbs were out and never replaced even though we called it in.
We asked for an upgrade and were moved over to The Reserve which is lovely. The rooms were so much nicer and the staff was a pleasure to work with.
The food in all the restaurants was extremely average! The only one really worth going to was Cabi at The Reserve.
On site medical staff was excellent - 2 of the boys got acute swimmer's ear!
Concierge Service at The Reserve was top notch!
We took a tour of the Palma Real and that is where we would stay if we were to go back.
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador oceanview suites, plus a one-of-a-kind oceanfront garden villa. ... more less
- Reservation Options:
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana
- Paradisus Punta Cana Resort