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Paradisus Punta Cana Resort
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Reviews (14,371)
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9,312
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Reviewed 9 August 2010

We were worried about the bad reviews and decided to go with an open mind. I have been to many carribean destinations and this is my second time in punta cana. Thanks to the paradisus, i have been completely turned off to DR.
Pros: landscaping is nice, reserve room is nice, reserve pool is nice and beach is beautiful...
Cons: service is TERRIBLE and they have THIEVES working there. We went with one other family. they were in our room for about 2 hours having breakfast with us and when they returned to their room, their room had been cleaned, their safe had been broken into and they were missing $230. apparently, housekeeping thought that if they only took a few bills we wouldnt notice any money missing. we wasted a whole day talking to security and management, who told us our only option would be for us to go to the DR police station downtown and file a report and MAYBE they'd be able to return the $230 trhought their insurance claim!!! at this point, it wasnt the money, it was an issue of safety. they dont have do not disturb signs so if housekeeping knocks at 8 AM and you dont answer the door, they will barge in. the end result was that nothing was solved and our friends were out $230 in cash and an unsettled feeling. they couldnt even change their rooms.

ROOM SERVICE takes about 1 hour. on the day we were leaving, it took 2.5 hours for breakfast to come. another 5 minutes and we ould have left for fear of missing our flight.
CHECK IN was torturous. we reserved a luxury junior suite at the reserve and were told upon arrival that they were sold out and the only other option was a one bedroom master suite which is about $700 more for our 6 night stay, AND we would have to pay the extra $$$.
FOOD was terrible. they made some attempts at being elegant and upscale but you have to wait awhile for it.... in the end it wasnt even worth it. for an all inclusive destination, the buffets were terrible. terrible selection. cold cuts were getting pale and limp from being out in the heat. oh and only a few select restaurants have AC. so most of the time, you're sweating bullets in the humidity as you're eating.

if you are comsidering going to DR, please choose any other hotel. this one is so not worth the money.... i wish i would have taken the reviews into better consideration before booking this trip.

  • Stayed: August 2010, travelled with family
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2  Thank smin78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2010

Having stayed previously at the Paradisus, Riviera Maya, Mexico we thought we were golden choosing another Paradisus resort. Although they look very similar, Punta Cana was definitely a step down. It took a 24 hour period to get the a/c to acceptable limits in our sons' room. The rooms were so full of furniture we had to rearrange everything so we could open the door between our rooms and so we could open the sleeper sofa for the youngest. TV reception was terrible in one room but fine in the other. A few light bulbs were out and never replaced even though we called it in.
We asked for an upgrade and were moved over to The Reserve which is lovely. The rooms were so much nicer and the staff was a pleasure to work with.
The food in all the restaurants was extremely average! The only one really worth going to was Cabi at The Reserve.
On site medical staff was excellent - 2 of the boys got acute swimmer's ear!
Concierge Service at The Reserve was top notch!
We took a tour of the Palma Real and that is where we would stay if we were to go back.

  • Stayed: July 2010, travelled with family
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Thank VaCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2010

I visited the resort with a group of 32 people and stayed at The Reserve. I have to say the service, food, and facilities were OUTSTANDING. To please an entire group is never easy, but during our stay at Paradisus Punta Cana I have to say we had no complaints from them during the entire stay of 3 nights/4 days. To the contrary, they were so pleased and satisfied with the property that one of the couples even bought a Sol Melia Vacation Club plan so they can repeat their visit on a yearly basis. The grounds are so beautiful, green and peaceful, extremely well kept. The Reserve section of the hotel is BEAUTIFUL, very modern and classy with very personalized services for the guests. The service both from management and operations was excelent, it was very noticeable how they went all the way to provide us with the best service in every detail from the rooms, the bars and restaurants, the beach at The Reserve section, as well as the night shows which were very delightful. Mikey Mikey at The Reserve Beach was there with us during the 4 days extremely attentive and with a huge smile in his face. Francisco in Gabi Club made sure we had the best service for breakfast, lunch, and dinner and was very accomodating with our entire group. The F&B Director and The Reserve Manager were so thoughtful and caring with us we had the best dinners and personalized service at the Reserve lounge and premises, as well as in every food outlet we visited. Last but not least, Mr. Santiago Rivera, the Resident Manager, was on top of the hotel operations and guest satisfaction through our entire stay and that is something admirable that we have never seen anywere we have been before with our group. I want to thank the entire staff of the resort and am looking forward to comming back very soon! I do recommend Paradisus Punta Cana and The Reserve to everybody, it is an EXCELENT choice!

  • Stayed: June 2010
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Thank LVict0ria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2010

Travelers were 4 adults with 2 young children. We were assigned (2)- 3rd floor units in the Reserve area. Here are the pros/cons.

Pros:
Rooms were clean and spacious
Room service was ok (depends what time you place orders)
Liquor was good. If you want topshelf, just ask a waiter and give a tip
Reserve Pools/Beach was nice/clean


Cons:
Food was HORRIBLE. Soggy Pizza (not mozzerella cheese, dont let them fool you), French Fries soggy (they dont change the oil/grease, dark brown color), Burgers overcooked probably due to the bad meat. Restaurants overcrowded, expect to wait an hour or so and wear your dress shoes. All restaurants have a dress code, lame! Taking a Shuttle was a bit annoying 10-15 min wait, sometimes overcrowded and have to wait for another. Service at restaurants HORRIBLE! We would request a straw, 30 min wait. We would request a beer, 30 min wait. It got to a point where i would just get up and get it myself at the bar. Some of the staff members were a bit rude, except Osirius he waited on us around the poolside, he was awesome! Timeshare staff were very persistant, stay away...

  • Stayed: July 2010, travelled with family
    • Value
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1  Thank SJJM0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2010

I hate to say it but I should have listened to the reviews. This is the first negative experience I have ever had and we travel a lot. Who are these people that said "best trip ever?" Excactly how much alcohol did they have? We were constantly harassed by Alejandro the minute we arrived. Throughout the entire trip, he kept asking us if we wanted to go snorkeling which is code for "Can I sell you a condo?" I finally had to say "Get away from me, if I need you for anything, I know where to find you, now leave us alone!" Well, that did it, adios Alejandro and not a minute too soon.

ROOMS- At times, no hot water. Bathing in ice cold water was fun. The once white comforter (now off-white) was filthy. It looked like it had not been laundered in months. If you like the Holiday Inn (minus the bugs in your room), you'll be happy here. That's what it's comparable to. The mattress was hard and the pillows are well, I don't even know where one finds pillows like those.

FOOD-Buffets - Completely disgusting with flies all around. Can you imagine how much bacteria is lurking here? We got sick for a few days and it's no wonder why? Now, I'm not knocking Sizzler here, but that's what it's comparable to. Don't expect anything better. The only difference is you'll have some very salty fish varieties. The specialty restaurants are not too much better. The portions are a joke. Huge plates - tiny meals and oh, good luck getting into any of them.

POOL-Not the cleanest and far too many noisy drunk people by the swim up bar.

BEACH-The only plus here. The chairs were comfortable. The sand is fine and the water was refreshing. Although if you needed towels past a certain time (say after 12:00 p.m.) good luck.

ENTERTAINMENT-Typical cheesy Dominican shows but somewhat entertaining watching them lip syncing to songs they didin't even know. The bar in the lobby with watered down drinks was O.K. Actually everwhere you went, that's what you were served, watered down drinks.

THE HOTEL-Taking a trolley was getting to be a pain. At times, the waits were long and it was tough waiting in that humidity. Ladies, don't bother with the hair, it won't stand a chance. The resort is lush and you will love the landscaping, but it's far too large and confusing for my liking.

My recommedation, if you're thinking about staying here, really think twice and take into consideration what other people are saying here. I wish I would have listened, but I'll chalk it up to a loss. An expensive loss.

Stayed: July 2010, travelled with family
1  Thank brooke1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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