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Bavaro Princess All Suites Resort, Spa & Casino
Ranked #37 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Reading
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not so good”
Reviewed 30 April 2014

Agree grounds are lovely and well kept . For get the dress code no one seems to abide by it people wearing hats and flip flops in the a la carte. Best a la carte is the Japanese. Nothing to do in the evenings so bored. Needs more entertainment, and I have still got 10 days left.
Would not come back.

Room Tip: Stayed in 526 close to pool and buffet.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 4 May 2014
Dear Mrs Linda B,

thank you for your post, and for sharing your brief experience.

On behalf of the General Management, we extend our most sincere apologies for any possible inconvenience that you might have experienced so far in our Resort.

We sincerely apologize because we have not met your expectations, especially because of the dress code at the A La Carte Restaurants. Over the last year, the Hotel’s Management have been trying to accommodate the guests the best possible, giving some flexibility to the dress code for men. Nowadays, mean can wear dress short pants (Bermuda) and dress sandals but never flip flops. If this has been the case, we will be working on this issue.

About the entertainment, if possible, we would like to introduce our Entertainment Manager, Mr Andrés Guzman, who you can talk about this issue. He would love to speak with you regarding this point. If there is any suggestion, it will be very welcomed.

Mrs Linda, the most that we want is that you have an excellent stay but we feel sorry because we have not reached your expectations but please feel free to contact us for further assistance. It will be my pleasure to share a time with you before leaving.

Sincerely,

Ronald Ramírez
Operation Manager
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Date | Rating
  • Czech first
  • Danish first
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  • French first
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English first
New York City, New York
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014

One of the best vacations ever. The staff here is so nice and genuine. One pro and con at the same time is how big the actual resort is you do need a cart to take your around the resort. The beach here is by far one of the most memorable aspect of this resort. The huge main pool in the resort with multiple swim up bars are definitely a huge plus for this resort.

  • Stayed May 2013, travelled with friends
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Helpful?
Thank Caesar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundas, Canada
Level 6 Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 April 2014

We liked the hotel, and staff was very good. The food was pretty good.Esteban our server was outstanding!!! Having food allergies it was good to see a lot of serving pieces at the buffet, so I didn't have to worry about cross contamination of chicken to fish. Being allergic to fish is a big issue for me.I had a lot of choices besides chicken as well. Fatima was a good maid who kept our room nice and clean and brought us towels. I did however have to ask for washcloths and the free shampoo and free shower cap and such was very old and looked used. The room was in great need of a makeover. The floors were scratched and the bathroom needed a makeover. Some of the tiles were missing. I should have booked a better room but still the room needs more light and a few dressers to store your clothes. There were two rainbow macaws at the entrance of the hotel. They were on a perch and got the pollution from the buses and noise. They were given bread to eat which is bad for parrots. I spoke with a few employees and explained to them what is good to give parrots as I have two at home. and am a member of a parrot club in canada, and we rescue parrots from neglected homes and work with the spca and animal aid. I suggested having the birds moved to a quieter spot. I doubt that anything will be done to save these birds Their feathers looks dull which is a sign of poor health..The beach was great the pools great. The nightly entertainment was not very good. Unprofessional and boring at times.

Room Tip: do not go for the lowest rated room, you won't be happy.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Temi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 16 May 2014
Dear Temi D.

Thank you for sharing your recent experience.

We feel very happy that you enjoyed your trip in our premises. However we know that we have to keep improving daily that is why we appreciate the details you wrote in the review. Thank you one more time customer´s suggestion is very important to us in order to be better and do our task in the best possible way, as well as for choosing this resort as your holiday destination and for all the compliments.

Concerning the guacamayas, let us tell you that Bavaro Princess is a company that cares about the environment and is one of the hotels with a huge wildlife of this area. Many times we have thought
to place them in a place where they feel better, in fact some time ago some of these birds of the same specie lived by the manglar but suddenly dissapeared. Unfortunately is not the best place for them to live but fortunately in that perch they are safe by the moment. Congratulations for your work to help these species.

We look forward to welcoming you one more time. If we can something for you, please do not hesitate to contact us.

Honestly,


J de la Vieja
General Manager
Bávaro Princess All Suites Resort, Spa & Casino.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 April 2014

We just got back from Bavaro Princess Hotel and we had one of the most amazing vacations ever!
Place is very beautiful and green, you would always need to take a little trolley to move around... the grounds are very green and well maintain. Staff and people are very friendly and nice.Special thanks to Alla from the front desk, to Antonio from the “Chopin” Restaurant.
I usually go to Cancun Mexico but this time we decided to try Punta Cana and we were very pleased.
Food was pretty good and a lots of nice restaurants to choose from. I would usually get sick from food in Mexico but not this time. Our favorite was a sea food “El Pescador” and “Chopin” Restaurant. For Breakfast we would usually go to “El Gaucho”.
I am a beach person so if you want to get an umbrella on the beach you need to get up pretty early by 7 am almost everything is reserved by other people... Ocean and beach area are pretty nice, there is always some activities going on in hotel..It was just great place to have a relaxing time..

Room Tip: Try to get a BUNGALOW SUITE closer to the Ocean very convenient... it seems like everything (pool, r...
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  • Stayed April 2014, travelled with family
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Helpful?
3 Thank Larisa2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 16 May 2014
Dear Mrs Larisa2010.

Thank you for taking the time to share your recent experience at Bávaro Princess.

We would like to thank you again for having chosen this resort as your tourist destination and especially for all those marvelous compliments regarding staff and service in general. We will send your greetings to our staff members, they will be happy hearing news from you.

We feel delighted that you have had a wonderful time in our premises and especially that we could meet your expectations in this trip to Dominican Republic.

We look forward to seeing you very soon and remember that Bavaro Princess is from now on your home in the caribbean.

Best regards,

J de la Vieja.
General Manager
Bávaro Princess All Suites Resort, Spa & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

Other than a few hiccups due to us booking 1 week of platinum and another week at regular room prices, the staff were great and recognized us when we went to the bar/restaurants. Wedding coordinator (Naomi?) was really good and set up a perfect wedding ceremony. The only negative part of the resort is the food. Quality of the food is ok but the real issue was that almost all 30 people in my wedding party got sick at one point in the week. I usually never get sick from food and caught it. Maybe the food is being prepped with untreated water?

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 16 May 2014
Dear Adam L.

Thank you for sharing a review of your trip at Bavaro Princess.

We are thankful not only for having chosen this resort as your holiday destination but especially for coming to celebrate in our premises this perfect ceremony.

Certainly many people may experience gastrointestinal illness due to differents factors for example: intolerance to certain foods, cooks and seasonings, allergy to some natives products, upheavals caused by a diet change, certain foods and drinks mixture and probably the most common on our opinion they could suffer a very contagious illnes know as traveller virus which may appear suddenly.

Simultaneously about this important point, we would like to let you know that our hotel is always taking care of every rules from sanitary and hygiene as well as the handling and security of our food and beverages is our main priority. It is very important to let you know that Princess Hotels are affiliate to the international Food Safety Program which periodically evaluate not only the quality of food and beverages but also the hygiene of our resort.

Naturally we can not omit this case first of all by the amount of people who suffered this illness and because as we explained before we take care of security of guests but we do not consider that illness was caused by any food or drink consumption inside our property but for some factors mentioned before. We apologize for any possible incovenience you may experience during your stay but is our duty to let you know how quality and hygiene standards work in a huge complex as Bavaro Princess. Thank you for your comprehension.

We look forward to seeing you one more time and we promise another amazing stay in Bavaro Princess.

Best regards,


J de la Vieja.
General Manager
Bávaro Princess All Suites Resort, Spa & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014 via mobile

we had a great trip to this hotel...it was our 1st trip to DR..I've stayed several times at the Princess in Riviera Maya. We had a platinum room and it was very nice..the food was very good. .the beach is beautiful. On the down side we couldn't seem to connect to the free wifi neither in the main lobby or the platinum lounge. Also found alot of the staff had a hard time speaking English. Beautiful place

Stayed April 2014, travelled as a couple
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 16 May 2014
Dear Anne S.

Thank you for taking your time to post a review of your holidays at Bavaro Princess.

We would like to thank you one more time for having chosen this hotel as your holiday destination especially on your first trip to Dominican Republic, it is a pleasure that you have chosen us among a lot of hotels in this area.

We are grateful for the compliments and also for your opinion which is really helpful in order to improve the quality of our service. Even tough we are making some improvements for the free wifi, suggestions from our guests are always welcome. We appreciate them.

We are looking forward to see you on your next trip to the caribbean, hopefully.

Honestly,


J de la Vieja.
General Manager
Bávaro Princess All Suites Resort, Spa & Casino
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 April 2014

I just returned from a trip on spring break, the food was below average, the only thing good was the night activities, be aware of theis scam, they tell you oh how much you pay to come here? they will say oh we can get you a deal that you can return here for much less money, and they will take you the hotel headquaters called Royal Holiday Vacation club. they swear this is not a scam but is just another of those high presure tatics to make you buy this 30 year vacation menbership were you have to pay mainteindance fees and other dues in exchange for points, my and my wife spend 3 hours of hour time and ere exausted becuse they dont let you go, every time you say no to their offers then they bring someone of higher position to offers you this amazing deal! i finally bought this vacation package for $2500 but i realized i could go to better hotel for halft of that money, when i called then few days later told them I wanted to cancel they told me they have no cancellation fee and I was stock with it! I hate seeing people being reaped off like I had.

Room Tip: there is only two types of roon but they all have they same not impressed at all.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank moisess m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessHotelsRD, Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this review, 8 May 2014
Dear Mr Moisess M,

Thank you for having taken part of your time to share your recent experience at the Bávaro Princess. Also, thank you for having chosen our Resort as your holiday destination although it was not the experience that you expected.

On behalf of the General Management, we would like to extend our most sincere apologies for any possible inconvenience that you might have encountered, especially for the Hotel’s services like the food that did not reach your palate expectation. The Executive Chef is being aware of this review.

With regards the inconvenience that you experienced with the Royal Holidays. As we have explained in different occasions, this is an independent company which has nothing to do with the Hotel's interests; it works itself as a Time Sharing Tour Operator that helps to organize holiday’s packages. I understand it was not of your interest to come and have this presentation, believe me I would not love to spend my holidays time on it, but every guest is free to assist or not. As I stated, the Bávaro Princess Hotel and its affiliates are independent to this Holidays Company. I will not assure that this is a scam company because a huge amount of people use this as a vacation planner because of its solidity on this matter. Again, we are sorry that Royal Holidays has made you lose part of your time but it has authorization to operate inside the Resort under fair conditions which we may believe they are following up.

Once again we apologize because we could not reach your expectations but we expect that you are able to change your mind, and think about us as a holiday alternative in the future. We will make sure you have an excellent stay.

Sincerely,

Ronald Ramírez
Operation Manager
Bávaro Princess All Suites Resort, Spa & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bavaro Princess All Suites Resort, Spa & Casino

Property: Bavaro Princess All Suites Resort, Spa & Casino
Address: Av. Italia, Playas de Bavaro | La Altagracia, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Casino Hotel in Punta Cana
#27 Family Hotel in Punta Cana
#33 On the Beach Hotel in Punta Cana
#33 Top resorts Hotel in Punta Cana
#33 Spa Hotel in Punta Cana
#35 Luxury Hotel in Punta Cana
#36 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bavaro Princess All Suites Resort, Spa & Casino 4*
Number of rooms: 808
Official Description (provided by the hotel):
Hotel Bavaro Princess, situated in the Dominican Republic in an area renowned for its incomparable beauty, the quality of the sand and the clarity of the water on the famous Bavaro Beach. Accommodation at this prestigious resort more than meets the expectations of the most demanding of customers.136 splendid Platinum Suites, 16 Honeymoon Spa Suites, 82 functional Junior Suites, or the 572 spacious and fully equipped Bungalow Suites, provide the ideal added value to enjoy an unforgettable holiday. ... more   less 
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Also Known As:
Bavaro Princess Punta Cana
Bavaro Princess Resort Punta Cana
Bavaro Princess Hotel Punta Cana
Hotel Bavaro Princess
Punta Cana Bavaro Princess Hotel Resort
Princess Bavaro
Bavaro Princess Dominican Republic
Bavaro Princess Hotel Dominican Republic
Bavaro Princess All Suites Resort Spa & Casino
Princess Hotel Punta Cana

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