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“camp good but service poor”

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Club Med Punta Cana
Ranked #43 of 112 Hotels in Punta Cana
Certificate of Excellence
new york
1 review
“camp good but service poor”
Reviewed 18 January 2012

roaches in the bathroom, AC that did not work, rented stroller stolen and no replacement available and staff was argumentative camp was good for kids but would NOT recommend.

  • Stayed January 2012, travelled with family
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Helpful?
Thank no w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 17 February 2012
Hi no w,
We are very sorry that you were so dissatisfied with your stay at Punta Cana. We will address your comments immediately. It is our hope that you will consider visiting a different Club Med resort in the future.

Kind Regards,
Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Prévost
1 review
Reviewed 18 January 2012

What an exceptional vacation! You want to know the difference between Club Med Punta Cana and other all inclusive resort? PEOPLE! The atmosphere that the staff was able to create all through the vacation was amazing! The GO are more then friendly,all the time. Lionel is a true professional for entertaining the 8-10 years old. It was a true pleasure to meet Gabriel from Laval at the Celeste Bar every night for a drink. And what can I say about our favorite team: the circus team! Manu, Henry, Atila, Wren and Alexandra where just perfect (and so patient)! They gave us trapeze lesson everyday where my daughter achieve the famous "catch" after a couple days of practice! A day she will remember for ever!!! All that to say,,, if you are looking for marble and gold taps, you might not be at the right place,,, But if your are looking for real fun, a real experience with family and connecting with people... you will have the trip of your life!!! Stephanie, Maëlle and Anouk from Prévost

  • Stayed January 2012, travelled with family
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Helpful?
Thank stephanie_x_leblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 18 January 2012

Just got back from a week at Club Med Punta Cana with our two daughters (age 4 years and 9 months old). This was our second stay (last time in June 2011) and it was once again absolutely perfect. The place is stunning, the beach and the gardens are gorgeous.
The kids club is wonderful. Our daughter had not stopped talking about it since our last stay and was thrilled to go back. She was anxious to go every morning and so happy by the end of each day (and also healthily exhausted by the numerous activities). The counselors are the best ones you can hope for: fun, energetic, responsible and caring. Love them all! Special kudos to Juju, Daphne, Elie Boom Boom, Sam, Christine, Allan, Samuel. They are amazing! Go CousCous Team! Oh le, olele! Oh la, chocolat! :)
It was also our first experience with the baby club. Here too, we were so pleased. The adorable ladies taking care of the little ones are wonderful, giving them so much love and attention all day long. Special kudos to Noemie, Alina, Daph and Tania. They were amazing and took such good care of our baby girl. We felt so comfortable and in total trust and were finally able to relax and enjoy some quiet time and activities.
We particularly enjoyed the fitness activities with Marisa and Tali, both excellent instructors and very nice ladies.
The club was 3/4 full and it never felt crowded. The beach by the water activities is much quieter and is our favorite spot. The main and mini-club pools are great for the kids.
The food is amazing too and there is something for everyone, from the baby corner (where someone will help you prepare a mix of fresh food you selected from the buffet) to the kids' favorites (pizza, pasta, fries, crepes), 3 different grilled fish and 5 or 6 chef specialties at every meal. The restaurant and cleaning staff is also incredibly nice.
As for the room, I had called a few days before our arrival to request the same deluxe suite we had the first time and we got it. We felt just like at home, loving to enjoy the sun rise and listen to the birds singing every morning and evening. So relaxing! The room is perfect and very comfortable for a family: a bedroom for the parents with a king size bed, a smaller bedroom for the kids with 2 twin size beds where a crib can also fit in, a separate small living room with a sofa, a balcony, a large bathroom with a walk-in shower, a bath tube and two sinks, lots of closets, a mini fridge filled with sodas, 4 bottles of water every day, turndown service with chocolates and an umbrella for the rainy evenings (only had one in the week). Two flat screen TVs too, but we could not care less for those! The cleaning was irreproachable and the maintenance staff came quickly when we needed them to fix the closet door.
We were however not impressed by the new Chief of Village. The previous one was much more present and warm. But it didn’t prevent us from having a fantastic week. I therefore guess he is still a good manager.
We love Club Med Punta Cana and we will go back every year as long as we can.
The only thing we don't like about our stay: leaving!

  • Stayed January 2012, travelled with family
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Helpful?
Thank VeroB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
Reviewed 17 January 2012

Just returned from 5 nights at Club Med Punta Cana. We took our 9 mo old and our 2.5 yr old. We could not have had a better vacation and I doubt we could have taken them to any other resort and had such a good experience. 5 Trident space is fabulous. We enjoyed the private pool and the cocktails/entertainment and food in the evenings. Almost every room had families with kids similar ages to ours. Everyone was staying a minimum of a week. We plan to return next year. The venue had everything we needed. We were very impressed by the quality of the staff, the GORGEOUS beaches, the facilities (not brand new but nice), the food, the facility with all of our needs. Tanya and Anne in the 5 Trident space deserve much praise for their incredible attention to detail. We have stayed in some of the most acclaimed hotels and would return here first - extremely easy direct flight. Entertainment was fun, activities were plentiful and kept us busy, kids club was extremely impressive, overall great experience. 5 trident is definitely worth the extra expense, especially for the space/kids/privacy/ extra attention. Bravo Club Med Punta Cana, and thank you for everything. We look forward to returning soon!

Room Tip: FIVE TRIDENT is absolutely worth every penny. Ask for a room near the bar/pool, you'll look out...
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  • Stayed January 2012, travelled with family
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Helpful?
Thank Louisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 5 Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 17 January 2012

Our familiy of five (kids aged 14, 12, and 7) just returned from Club Med in Punta Cana (Jan. 3-11, 2012). After doing cruises for the past few years we finally decided to try an "all inclusive" resort. Club Med exceeded our expectations in almost every respect. We speak French so communication was generally not an issue but I can see how it might be a factor for those uniligual anglophones ... but that is part of the travel experience and any seasoned traveller should embrace language and cultural differences! That being said, some of the front desk staff are not particularly freindly or helpful. The rooms, although renovated, are not luxurious. We experienced issues with our TV, phone and a/c but given the limited amount of time spent in the room it really didn't impact our stay. The cleaning staff was excellent and towels and amenities were plentiful. The food was marginal; great variety but the taste, quality and cleanliness could use work. Some specialty nights had better food but for the most part it was overcooked and never hot. The good news is we didn't gain any weight and no one got sick! The quality and variety of the sports/activities was outstanding as are the kids clubs. Hats off to the multi-talented and super energetic GO's! The location and grounds are stunning and very well maintained. In spite of some minor drawbacks, the good more than outweighs the bad and I would highly recommend this resort. We had an amazing week and can't wait to return!

Room Tip: the resort is fairly large so ask for a room close to the location of the Kids Clubs if you plan to...
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  • Stayed January 2012, travelled with family
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Helpful?
Thank EastCoast888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
Reviewed 16 January 2012

If you are looking for the ultimate family vacation, look no further than Club Med, Punta Cana. Our 4 1/2 year old daughter made her second visit to the Cous Cous Mini Club. She was talking about it months before we left NYC.

General JuJu has created a unique and memorable experience for children. The Cous Cous staff are incredible. A number of the team were the same as when we visitied last year, and the fact that they have the same energy, positive attitude and love of their jobs (which are extremely demanding) is amazing. We want to thank the entire Cous Cous Team for helping us have another unforgettable holiday and memories for a lifetime. Special thanks to
JuJu - a true General, Daphnee (who is a beautiful person with an infectious laugh), Elie - who is gentle, kind and has a smile that beams across the room), Sam - who will now always be the hilarious big bad wolf to us, Aldan - who has great energy, Lulu - always entertaining and fun, Samuel - who is kind and gentle with the kids, Allyn - from my home State of Oregon and to the entire Cous Cous Team - THANK YOU.

Julian NYC

  • Stayed January 2012, travelled with family
    • Value
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Helpful?
Thank Julian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 16 January 2012

This is our second time to the Club Med in Punta Cana. If you have kids from infants to 11 years old, this is an awesome place to go for a week or more. The kids club and the team who staff it are amazing. My children (twins age 5) woke up every morning eager to go to the Mini Club which left my husband and I free to have most of the day for vacation. They swam, played games, tried the trapeze, did tennis, basketball, and more. And the resort is not bad for adults either. Club Med is located on a beautiful white sand beach with a very nice pool and lots of things to do - snorkel, sail, boats, windsurf. It is all inclusive so it is a very, very good value. The food is not bad for buffet style -- lots of variety. There is something for everyone. And you never have to worry that the children are being charged $20 a meal for only eating a little bit. But back to the Kids Club, if you arrive on Saturday, you sign them up that night and the next morning, they staff knows your children's name and are ready for them to arrive. Every single member of the team in Punta Cana is kind, fun and on top of issues of safety and security. I could not have been more satisfied with the quality of the people caring for my children. Great, great place for kids and adults.

Room Tip: If you have kids, there are some rooms that connect. You can fit up to four kids in a connecting ro...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 715JanetK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Med Punta Cana

Property: Club Med Punta Cana
Address: Apartado Postal | 106 Higuey Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Punta Cana
#37 Top resorts Hotel in Punta Cana
#39 Spa Hotel in Punta Cana
#39 On the Beach Hotel in Punta Cana
#40 Luxury Hotel in Punta Cana
#41 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Club Med Punta Cana 4*
Number of rooms: 631
Official Description (provided by the hotel):
Discover the Dominican Republic in this all-inclusive family resort, designed over a long white-sand beach, considered to be the finest in the world. Travel to Club Med Punta Cana with your family and enjoy a carefree all-inclusive vacation in this resort which flourishes beside a lagoon surrounded by magnificent grove of coconut palms. Fun moments filled with memories await your kids at Club Med world-famous children's clubs with dedicated activities and sports for children and teenagers from morning to evening, for each age group, and all coordinated by qualified and enthusiastic professionals. This newly redesigned resort has something for everyone, with amenities such as: Baby Club Med™*, a new Spa* with private pool access, exclusive private Oceanfront Family Suites, new dedicated programs for Mini Club Med™ including Le Petit Tennis(R), circus school and Baby Gym(R), Passworld for teens, and more. ... more   less 
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Also Known As:
Club Med Punta Cana Hotel Punta Cana
Punta Cana Club Med
Club Med Dominican Republic

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