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“perfect vacation except for ac in dining area” 4 of 5 bubbles
Review of Club Med Punta Cana

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Club Med Punta Cana
Ranked #41 of 110 Hotels in Punta Cana
Certificate of Excellence
Los Angeles, California
1 review
“perfect vacation except for ac in dining area”
4 of 5 bubbles Reviewed 11 February 2011

i keep putting off writing the review, but want to say we have gone to club med/ punta cana for 4 years, once to cm/cancun. Love, love, love CM/Punta Cana. I think the ONLY complaint we had this last trip was the restaurant SEMANA (Hispaniola was closed for renovations) either had no air conditioning or the AC unit temperature is kept way too high. Very uncomfortable eating breakfast, lunch and dinner...detracted from the overall experience. We have a large extended family and we love to get together in Punta Cana but i would like to know if they will fix the A/C situation in the restaurants before we all book the trip again. Also, don't know if Ana (in reception) is still there. She was fabulous!!!

  • Stayed June 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wannagetaway17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (635)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
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English first
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 February 2011

We've just came back from an amazing vacation. Everything about this
resort was amazing; the food, the beach, pools, bars, suites, service,
personnel, transportation etc... We traveled with 2 boys (7 and 8 and
a half) and it was our 5th stay with Club med (2nd in punta cana).
This time was the BEST of all and they were all great! In 2 words:
COUSCOUS TEAM!!!! From the moment we got to the village the team was
kind, energetic, funny, helpful, full of ideas that attracted our shy
boys immediately and made their vacation so much fun. The Couscous
team's passion and resourcefulness and the seriousness in which they
take their job are quiet rare and incredible! Everything our boys
wanted to do and so much more became real. Greg, Lulu, Dorian, Ju Ju,
Michal and the entire team: thank you, merci, toda raba, gracias. We
will follow you wherever you go. Special thanks again to Greg who did
everything possible to make this vacation a dream. We already miss you
and can't wait to see you again. THANK YOU CLUB MED PUNTA CANA!!!

  • Stayed January 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nyc2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 16 February 2011
Dear nyc2kids,
We're so happy that you and you family had a blast! We love that you loved our GO's and felt like family. We hope you'll come back for a 6th stay at Club Med soon!
Kind regards,
Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 February 2011

We just went to Club Med Punta Cana and we had a wonderful time. I am usually very picky but this time I absolutely have nothing to complain about. The baby club was perfect and very pro, they had 25 GO caring for 18 babies. They were very serious and tried their best for the babies to be happy. My eldest son was in the mini club and he really had the best time ever! He does not stop asking us for going back! He had a lot of fun and the shows for kids at night were really fun! They have dinner all together with the GOs and kids and then go the show till 9pm. The "couscous team" for the kids really work hard for the kids to have a memorable time! And it works.
The club is very clean, the bedroom wonderful and cleaned everyday. Service perfect. We have had a pb with the laundry when one of my tee shirt was lost and the Chief of Village promptly bought me another one with some excuses from the team.
The beach is beautiful and very big which is very nice!
Abdel, the chief of village really deserves some congratulations as he is working very hard for his clients to be happy.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ahimsa807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 10 February 2011
Dear Pierger,

We thank you for the time you took to write this review. We are happy to hear that our kids club impressed you so much. We take your comments to heart. Please com visit us soon. We appreciate customers like you!

Best regards,

Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 February 2011

We travelled from Jan 29-Feb 5 with our 2.5 year old boy. We arrived to a well organized reception - quickly checked in, had our bags delivered and were unpacking in 20 minutes. Our room had two bedrooms - one for the kids, and one for the parents. Club Med arranged to have a protective guard on our son's bed. The rooms were very clean, but a bit dated - however, I suppose with sooo many kids in and out of this place, perhaps it makes good sense not to renovate them every few years - still, they were nice and every room has a great patio, a little fridge, a good shower, and a 65-channel TV. The families seem to have been housed in the two buildings closest to the central part of the resort, and very close to Petit/Mini and Baby Club Med. Our son was in Petit and he seems to have really enjoyed it. We had him in there from about 9:45am to 5:00pm Monday to Thursday - we took him about early on Thursday and kept him with us on Sunday and Friday. The GO Team was great - they really like working with the kids and our little guy was quite happy about things - there are parks, water parks, activities, etc.
The grounds were among the best we have seen and we've done quite a bit of travelling. Beautiful beach, the best pool I have enjoyed, great coastline, palm trees everywhere, great open area bars and a good business centre and gym. They have a choice of two restaurants - one open air, and another closed (as well as a beach bar with some good food choices). We were a little worried that Buffet's meant dodgy food, but we were really pleasantly surprised. Maybe Club Med's high ratio of guests from France ensures a high level of quality in their food offerings....whatever it is, they did really well in this regard. I had two full lobsters on Friday night! Crepes and Beef Tenderloin on Thursday, etc. The house wines were a bit of a disaster - I am sort of snobby in this regard so I had to order $100 Grand Cru's our last few nights. However, they offer all you can drink Mojito's, Beers, and other mixed drinks. I played Beach Volley Ball twice a day, cruised the pool and the Caribbean...my wife participated in step classes and water dance classes. The staff was excellent - a very good crew drawn from all over the world (Canadian like us, American, Haitian, DR, Maldives, Australia, etc. - everyone speaks at least two languages, many speak 3 or 4). On Thursday night, we enjoyed a play called Couscous City in which all of the Petit and Mini Club Med kids participated - it was a lot of fun!
The weather was great, although, I don't think the weather has anything to do with a review of a hotel????
On another note, I was pretty impressed with Club Med's vibe. From what I gathered from the GO's, they seem to all have realy good things to say about the company and the way they are treated. It showed, because the staff were really a pleasure.

  • Stayed February 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 2canplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 10 February 2011
Dear 2canplay,

We are glad your 2.5 year old son was protected and enjoyed himself along with your family. Please come visit us again soon!

Best regards,

Your Club Med Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 February 2011

The staff and facilities at Club MedPunta Cana cater to children, right down to the wonderful kids' choice buffets. What a place for kids...many of the G.O.s knew my childrens' names the first day!

  • Stayed January 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OntarioFloridabound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 10 February 2011
Dear OntarioFloridaBound,

We are glad to hear you enjoyed yourself as well as your family.As well as helping with your young son. Please come visit us again anytime you want!

Best regards,

Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deerfield, IL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 1 February 2011

Was there for a week with 9 people including 2 grandparents and 3 kids ages 5, 2 and 2. Weather was beautiful and perfect the entire time we were there. Staff was great and as for the rest of it, read on....

ROOMS - just OK. They were clean and the family suites are set up like 1 bedroom separated by sliding doors which is great when you have kids. Beds were comfortable and bathroom had 2 sinks and a shower -- all you really need but not plush in any way and the biggest issue was that the entire room smelled like a bathroom. I think this is because there was a lack of any ventilation in the room and the humidity of the caribbean but I found it significantly detracted from enjoying any time we had in our room.

FOOD - 2 restaurants, buffet style. Food at Samana a step up from Hispaniola but overall food was just OK. Some of it was just outright bad and some of the food was just passable and then there was the occasional yummy bright spot.

COMMON AREAS - excellent. Fantastic huge pool with great shallow end for kids. Beautiful beach with warm clear blue water and white powdery sand. Definitely the best part of the resort. Also had a great kids pool with water slide and playgrounds that you could use whether your child was in kids club or not. Great lobby for sitting and lounging. Lots of activities for the whole family which many people have talked about.

KIDS CLUB -- I had high expectations with all the reviews but had a mixed experience. My 5 year old liked it OK and they seemed to have very enthusiastic and competent staff. The issues we had were that although the GOs spoke English it was heavily accented English and my daughter had a hard time understanding them. Also, they played some games that my daughter thought were scary and in my opinion, not age-appropriate ( some treasure hunt game where they had to find hidden underwear and then GOs dressed as monsters would jump out of the bushes and scare them ???)

GENERAL - half of our party got sick with travelers diarrhea which I guess is somewhat to be expected but given the time and money it takes to do a vacation like this one - is it really worth it? Also, there were other minor inconveniences like not being able to use the water in the room to brush your teeth -- with 2 small kids these minor inconveniences and annoyances add up. Also was bothered by the fact that everything that was not included in the all-inclusive rate was ridiculously overpriced (ie $50 for internet access, $140 for a massage) At the end of the day, given the choice, I probably wouldn't do it again...

  • Stayed January 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FaithDeerfield_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 11 February 2011
We really do appreciate you taking the time to write this review. We're delighted to hear the weather was beautiful during your stay. Thank you for the kind words concerning our staff. We'll be sure to share this review with them. We are however very upset that your stay with us was not up to your expectations. On behalf of all of us at Club Med Punta Cana, we apologize for any inconvenience experienced during your stay. The satisfaction and happiness of our guests is always our top priority. We have taken this review to heart and will strive to continue to improve. We hope that this experience will not deter you from vacationing with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 February 2011

We were welcomed at the airport by Marylou and Amanda who made us feel at ease with Mini Club before we even reached the resort. They were excellent with the kids. At Mini Club, Carlos and Greg and their crew made our shy children feel so comfortable and they encouraged them to participate in activities everyday. We were amazed at how the Mini Club staff remembered all of the kid's names so well. The Circus staff was amazing too. Henry and Elise, Elisa, and all of the others were so kind to the kids and very polite and professional with the adults. We really appreciated all that they did. JuJu ran an amazing Mini Club. We were blown away with the Thursday evening performance that the kids performed in. JuJu and his staff worked hard to put together such a polished show. We also enjoyed other activities such as archery with Lincoln, and the water sports. Once again, everyone, including the bar staff were professional and friendly always. We were especially appreciative of Rosa who spent nearly 2 hours on each of our girls' hair and did an amazing job. Club Med Punta Cana is a great all inclusive vacation for families.

Stayed January 2011, travelled with family
Helpful?
1 Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clubmedofficial, Guest Relations Manager at Club Med Punta Cana, responded to this review, 10 February 2011
Dear perradice,

We are overjoyed to hear out staff helped your kids out of their shy shell! We pride ourselves on our staff. Please come visit us again soon!

Best regards,

Your Club Med Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Med Punta Cana

Property: Club Med Punta Cana
Address: Apartado Postal | 106 Higuey Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Punta Cana
#35 Top resorts Hotel in Punta Cana
#36 Spa Hotel in Punta Cana
#37 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
#41 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Club Med Punta Cana 4*
Number of rooms: 631
Official Description (provided by the hotel):
Discover the Dominican Republic in this all-inclusive family resort, designed over a long white-sand beach, considered to be the finest in the world. Travel to Club Med Punta Cana with your family and enjoy a carefree all-inclusive vacation in this resort which flourishes beside a lagoon surrounded by magnificent grove of coconut palms. Fun moments filled with memories await your kids at Club Med world-famous children's clubs with dedicated activities and sports for children and teenagers from morning to evening, for each age group, and all coordinated by qualified and enthusiastic professionals. This newly redesigned resort has something for everyone, with amenities such as: Baby Club Med™*, a new Spa* with private pool access, exclusive private Oceanfront Family Suites, new dedicated programs for Mini Club Med™ including Le Petit Tennis(R), circus school and Baby Gym(R), Passworld for teens, and more. ... more   less 
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Also Known As:
Club Med Punta Cana Hotel Punta Cana
Punta Cana Club Med
Club Med Dominican Republic

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