Some of the reviews on here are genuinely too harsh, to stay somewhere for two weeks all inclusive yet expect more food options!? Crazy. Myself & my partner stayed in this hotel for our first trip to the Dominican Republic, we had booked our trip a fair few months in advance and made sure to read up on all the guests reviews on here, they did leave us feeling somewhat apprehensive, however I am so pleased we went with an open mind. We traveled with Thompson having always been very satisfied with their service and once again no complaints, Flights on time and even though very long flying time, very comfortable and great service. Once piece of sound advice would be to bring a small pocket pen in your hand luggage/ handbag....when arriving at Punta Cana airport its like a sweaty circus, with no staff to attempt to help you gather yourselves. You are able to collect your entry forms just before the entrance though as mentioned before, NO Pens!! We were lucky enough to have waited for someone to share theirs....though with the heat from the tarmac you will be grateful you were more prepared. The transfers were very smooth, the Thompson rep was very funny and welcomed us very well. The Hotel is gorgeous!!! At first glance you can see the beach right from reception, what more could you ask for? As we were a young-ish couple, we were grateful to have a room not to close to the actual complex and a bit of a refreshing walk away from the entertainment at night. I will agree with those reviews in saying the entertainment to a certain time is repetitive, though the kids show is very good, they are able to gather the kids up and get them stuck in which is always fun for parents to see. There were some great shows on during our stay, like the Michael Jackson Tribute Night & Circus Show which my partner very much enjoyed. It was nice to know the hotel wanted to make an effort to change it up for those guests staying for some time. The Pools in the daytime are lively, though not disruptive, we were able to get a drink at the swim up bar once day, and have a peaceful sunbathe and swim the next....Always plenty of space and we did not encounter any trouble with the cleanliness of these pools by any means during our stay. Food was nice, I will agree that i do not think the hotel can cater enough tables for all guests who are staying at the hotel during the buffet hours, especially Lunch time though myself & my partner always found something after a little looking! The buffet was never very hot though with such high temperatures outside it was never a big deal, though we did prefer the snack bar menu option with fresh meat and lots of fresh salad with rice. This Snack Bar is the 'MamaJuana' Steak restaurant in the evening. Couldn't agree more with the opinion of the lady 'handling' the restaurants reservations daily, she was miserable to say the least and would become frustrated if we couldn't speak Spanish! She is not a credit to the hotel who have wonderful, polite staff with manners and a great attitude towards our holiday. We tipped staff though not always, after a few days you are able to get an idea of who wants to make your stay enjoyable and who genuinely disliked their job and wants you to know about it. Restaurants during our stay at the hotel: Mexican: Very Nice, great choice of food (Buffet) Italian: Okay, food not very warm and took a while to come out, service very slow (Salad Bar with Set Menu) Steak/MamaJuana: Our Least Favorite, Limited Choice & Small Portions (Set Menu) Beach is stunning, Always space for sun bathing or long walks, sunrise always worthit as its so quiet and great picture opportunity without topless women in the way! Sun can become very high so be sure to cream up as the palm trees to provide great shade though do not completely block out the sunlight should you not wish to burn. Rooms were very clean though many times we would have to vacate the room early as they would want to start cleaning, go back over 4 HOURS later, and they would still be cleaning...ridiculous. We also had one issue where housekeeping would knock at 7:00pm asking to clean our room; which had already been cleaned. With the language barrier and her not wanting to leave our room it became a bit silly and we ended up closing the door on her. Overall though the housemaids were always cheerful and would ask how we are etc! We were happy to tip generously for such a lovely standard of service. We had a beautiful time, can't wait to return and hope others will trust themselves enough to book this hotel and have a wonderful time. Worth every penny and more!!! Please be sure to book the Thompson trip 'Carribean Cruising' which should be on Tues & Thurs....it's incredible, and worth every penny...what an experience that's all i'll say!
- Official Description (provided by the hotel):
- * Located in Punta Cana * Situated on Arena Gorda Beach * Complimentary sun loungers on the beach * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Macao, Riu Taino and Riu Naiboa hotels * Main building and 1-story bungalow complex * Surrounded by 46,000 m2 / 50,300 sq. Yards of palm groves, adjacent to the beach * 50 km / 31 miles from Higley * 600 m / 1,980 ft. From Caribbean Street * 30 km / 19 miles from Punta Cana Intl. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Bambu Punta Cana
- Riu Bambu Dominican Republic