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Hotel Riu Palace Macao
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Reviews (4,374)
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2,326
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Reviewed 21 September 2013

My girlfriend and I stayed here for ten nights and had a wonderful holiday. From the moment we arrived at reception until we departed the staff were excellent. From being courteous, polite, helpful and fun they are far and away the best asset of this hotel.
We ate and drank til our bellies were full and the service was brilliant. Our room was cleaned to perfection daily and we had fresh towels twice a day.
The food in the buffet is fantastic and we actually preferred it to the a-la-carte restaurants.
Couldn't recommend the Palace Macao highly enough and when we return to the Dominican one day, we'll definitely stay here.

  • Stayed: September 2013, travelled as a couple
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2  Thank bigohwhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

We stayed at the resort for 7 nights in Sept and absolutely loved it. The room (seaview) was stunning and with huge balcony. From check-in to check-out, we didn't have anything negative experience. They allowed us early check-in (1 pm) and also gave us a room as a shower service since our flight was late in the evening (check-out was 12 pm) and even allowed us to use the towel cards after the check-out. Great service and very hardworking staff. Food was good and so was evening entertainment. Overall, a very relaxing and enjoyable stay! Highly recommended ++

Jiggs and Pinks

Room Tip: seaview room are terrific (especially on the 2nd or 3rd floor).
  • Stayed: September 2013, travelled as a couple
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2  Thank Jiggs_Pinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

We stayed in the Riu Punta Cana in June and both agree it was one of the best holidays we've ever had. The rooms were exactly as described, very comfortable and the hotel itself was lovely.

We only ate once in one of the restaurants as we were always happy with the different food available on the buffet. The breakfast buffet was a highlight every morning - there was nothing you could want for as the selection was huge and the staff were always around to cater for your every need.

The staff all work very very hard to ensure that the guests stay is as relaxed as possible, a special mention has to go to Gil who brought drinks to the beach - a real asset to the hotel. Always around when you needed a drink and always with a smile on his face.

There were very few negatives - the alcohol on offer wasn't great , especially having only the local lager to drink which was pretty poor. The spirits seemed to be local stuff in branded bottles - Stoli in the room for example was clearly not Stoli.

Another slight negative was how often the staff would be up and down the corridors in the morning and at the door throughout the day for different housekeeping work. Going back to the room for an afternoon nap was disturbed by constant trundling of trolleys up and down the corridors.

I'd definitely return however as it was one of the best and most relaxed holidays I've ever had.

  • Stayed: June 2013, travelled as a couple
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1  Thank papac1873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013 via mobile

We stayed at the riu Macau from the 31st of August until the 11th of September ! Simply one of the best holidays we have had , all the staff were awesome couldn't do enough to make our stay relaxing and enjoyable , the rooms were very clean and spacious the food was fantastic always something I liked and I am a really fussy eater the bar staff made any cocktail I wanted even if not on there menu ! I loved the fact the staff treated everyone the same regardless of tipping (I'm not saying don't tip because I feel they deserved every tip we gave) we didn't watch any shows as it's not our thing so I couldn't comment on the entertainment ! The optics in the room was a really good touch and never ran dry :) all in all we had a very relaxing holiday without any stress ! We will defenatly be returning to this resort we loved it !!!

  • Stayed: September 2013
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2  Thank Likilbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

The good: very well kept, clean. Staff was awesome and very helpful. Swim up bar and regular bar was very nice and the bartenders wonderful, although overworked, (needed more tenders some days.) The bad: food was mediocre. Buffet repititous. Many fried foods. I realize im in a different country so im not necessarily complaining but more of a selection would have been ideal, more american, italian, chinese, etc. We did try the Italian resturant, the shrimp linguni was fantastic but we needed to remove the tails ourselves which was already mixed in our food.. We also did the japenese resturaunt, which was good. It would have been nice to have a buffet open 24hrs but they are open only certain hours as are the restruants which require reservations. Many times we were hungry after a day of drinks in the sun only to find out there is nothing open !!! The cappuchino cafe for snacks is a JOKE. The beds are very firm!! Not exactly my liking. Entertainment was disappointing. The shows were cheesy, like something our kids would put on. We did funbuggy excursion, very fun, also dolphin explorer which was awesome!!! We lucked out being the only two people to do the excellence pkg and had the dolphins all to ourselves for 45min :) All in all, we had a good time but we expected to be better entertained and fed better. We were with a group of 12 all women ages 38-68. OH..casino? Forget about it!

  • Stayed: September 2013, travelled with friends
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Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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