I should have know when the welcome drink tasted like watery kool-aid that something was up. My wife and I arrived at the resort with high expectations and were immediately disappointed. If you are a young couple looking for a place to relax and unwind, this is NOT the place for you.
The rooms at Palace Macau look and smell like your grandmother's house. Look at the user photos here on tripadvisor and see the broken refrigerator (ours was broken and took 4 hours and a second call to the front desk to fix).
The bed covers are damp and wet. Not romantic. Doesn't quite get your woman in the mood. Neither do the hideous curtains from 1955. Or the two moquitoes flying around the room that blended in with the paint and were really tough to locate and kill.
We ordered room service one day and put our food outside of the room for someone to take. 12 hours later the food was STILL there. Hotel workers just walked by and ignored it for hours. Not a good idea considering the number of bugs and nifty mosquitoes flying around in DR.
The fan in the room was very loud and seemed in need of repair.
The food at the outside restaurant near the pool is not good. Stay away.
Macau has no bar in the pool. The bar near the pool is dark with little visibility of what liquor is available.
The hotel does not put out enough serving spoons to match the number of food dishes in the buffet. As a result, guests are dipping the same spoon into serveral different dishes. This is very easy to remedy, yet this hotel's management does nothing.
The tableclothes were dirty at dinner.
The headphones in the Internet center do not work. Doesn't sound like a big problem until you are trying to use Skpye to get away from this wretched place and the person you are calling cannot hear you on the other line.
We were so disenchanted that we left abruptly in the middle of our vacation and booked at the Excellence Punta Cana, which was fabulous. No comparison between the two places.
If you must book at a RIU, please book the RIU Punta Cana. We walked there from our hotel and felt like we were robbed. The lobby is gorgeous. The grounds are well kept. The restarants looked much more modern. RIU Punta Cana is $25 per night more expensive but the difference is huge and worth it.
The energy level here is dead. The nighttime shows were blaze. People resorted to playing cards and dominoes to occupy themselves. If that's what we wanted on vacation, we should have just gone to the park near our house.
This is NOT a 4 star hotel. This is NOT a 4 star hotel. This is NOT a 4 star hotel. I can't say it enough. Save yourself the trouble and go somewhere else.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana. * Complimentary sun loungers on the beach. * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Bavaro, Riu Naiboa and the ClubHotel Riu Bambu. * The Splash Water World will be opened from 1st November 2016 * 3-storey building. Colonial style architecture. * Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana