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“I would like to say a huge thank you to Vangie and all of the staff at this spa resort.”

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Dreams Palm Beach Punta Cana
Ranked #46 of 114 Hotels in Punta Cana
GreenLeadersSilver level
Reviewed 9 June 2014

Myself and my partner had a wonderful time, our room was amazing as we got engaged we were made to feel very special. The staff are very polite and friendly and I would recommend this resort to any of my friends and family. I will most definitely return.
A special thanks to Vangie, Simon, Alesandro, Emilio and all the rest of the wonderful staff.
Julia & NIgel Smith xxx

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 10 June 2014

Dear Guest,

Please receive the warmest of greetings from Dreams Palm Beach. We just love it when we are able to make our guests happy and when they leave completely satisfied. Thank you for vacationing with us and for your encouraging and flattering comments towards our staff. It is very important to us that our guests feel special and right at home; we are happy we were able to achieve this with you.

We hope to have the chance of being able to pamper you and make your next experience an even more special one. See you soon!

Warm regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,226 - 5,232 of 10,950 reviews

Reviewed 8 June 2014

We stayed May 29-June 7, 2014 with our two teenage kids (14 & 17).

Summary: The staff here are amazing and the service excellent. Alexandria, Derluis, Carlos, German, Gregorie, and Ingrid all have their customer top of mind; all the time. The entertainment crew is very active and they make sure you don't sit around bored. The resort is a little dated and some of the rooms are in need of upgrades and TLC. The food options are not great, especially on the beach, but you won't starve. You have to ask, and in some cases search, to get top shelf liquor outside of the preferred club. The beach, landscaping, available activities and other facilities are all great.

Service: The management and staff here are all some of the most service oriented I've ever seen. The management are on site, very active and can be seen daily working to make this Dreams great. No request we made was declined and all our special needs (e.g., food, upgrades, activities) were attended to.

Food: You won't be dazzled, but you won't go hungry either. The dinner options are good and we enjoyed the mexican restaurant the most. Without the preferred club, the options for breakfast and lunch are limited; especially if you're on the beach. The beach grill only has hot dogs, nachos and burgers (no chicken, veggies or seafood). It's a bit of a pain to have to leave the beach, get presentable and go all the way to the World Cafe' just to have lunch. The preferred club restaurant has much better options, is located on the beach and may be worth the upgrade if you're a picky eater.

Drinks: The beach/pool bars don't really stock top shelf liquor, except for scotch. If you want a top shelf drink you'll need to go to the preferred club or visit the lobby bar. The CoCo Cafe' has great coffee drinks.

Beach: Like every beach I've seen in Punta Cana, this Dreams has a very nice beach. There is a little sea grass, which is cleaned up each morning, but the sand is white and very fine. You can walk out into the calm waters quite a distance and enjoy swimming and snorkeling right off of the resort's beach. The beach was great for volleyball or just lying in the sun and relaxing.

Activities: There are a lot of activities included here and we were never lacking things that we could be attending. Whether it was water sports (with the Kat, snorkeling, sailboarding, and kayaking all included), beach volleyball, dancing classes, tennis, or the batting cage (!), there was always something going on. The tennis courts are actually nice clay courts that appear to be underused. There is also bocci ball, basketball and a very modern, well equipped gym available.

Rooms: The state of the rooms here is a mixed bag. They are in the middle of completing renovations on some buildings and we originally were placed in building 6. Our first room was rundown with several things broken and beds that were past their prime. Definitely not what I've come to expect from Dreams after staying in several. A quick visit to the concierge had us in much better accommodations in building 2 that were up to what you would expect from the Dreams brand. We were not disturbed by any construction going on during our stay.

Entertainment: There were shows every night, most of which were good. If you're not into shows, there are movies on the beach most nights, as well as special events a couple nights a week. There is a casino and disco that stay open late, so when the live outdoor entertainment ends around midnight, the party moves indoors.

Kids & Teen clubs: Our teens enjoyed the teen club which has pool, table tennis, board games and video games to play. The kids club looked very professional and we saw the staff taking groups of the younger kids around the resort to many activities.

Room Tip: Buildings 1, 2, 7 & 8 are close to the lobby and can be loud until midnight some nights. As of...
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank rainforestpuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 10 June 2014

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. Thank you for taking the time to share your hotel experience with others through this forum. It was such a delight to have made this vacation one to remember and to have had the pleasure of making you feel at home. Thank you for your recognition towards our staff; they definitely know the way to make our guests feel as part of our family.

On behalf of all our Dreams staff we would like to thank you for letting us take care of you; we look forward to welcome you back to this your home away from home in the near future.

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Wow... breath taking, a real piece of Paradise! My husband and our 5 years old son just got back yesterday.
From the moment we set foot we were greated by our friend Alexander and taken, hasle free, to our Preffered Club section we were warmingly welcomed by Faludig, she took care of everything while where we were offered a delicious welcome drink. Everything from then on was smooth sailing. Our beautiful, and always well maintained room, where we never ran out of anything also had little extra like lotions, shampoos, tooth past, blow dryer, sowing repair kit and all the towels face cloths and anything else you could possibly need.
Our preffered club pool and beach area was always clean and well serviced by Joel and Juan. They where fast to serve you and had great memorie for our preffences!
Also thank you Carlos and Alexander for going out of your way to get us the beautiful background music from the preffered pool area, I am listenning to it as i am typing :))
The restaurants, and bar services, where to begin... wonderful joyful and entertaining staff, that go out of their way to offer you the best service they can, thanks to Tito Ramirez, Mercede, Lucia, Paola, Maricia, Carlos, Julio, Cesar, Amauri, Melk-in and a special shout out to our super '' somelier'' Felix! and lets not forget our sweat dancer Cuchy, always ready to take you dancing, he he ;)
The Explorer Club`s safety and staff is wonderful and reasurring, my son was always begging us to bring him there, they keep our children safe and entertainned while we can take some adult time and relax!! thanks to all you wonderful ladies at the explorer's club!!
We also had a beautiful professional photo shoot done by the talented Ricardo that we will cherish forever, beautiful job!
Special thanks to our massage therapists from the Spa, beautiful and relaxing grounds also!
To all who I`ve mentionned above and hope I didnt forget anyone, Excellente Job!
We have absolutly nothing bad to say and please remember that if you go out of your way to try and find some negative critics you will always find something no matter where in the world you go, remember to smile, be respectful and all this will be returned to you times a hundred!
Its a Paradise vaccation destination and we will be ''Repeaters'' as we saw many others were, and I now understand why!
** Also please note we are not first time travellers too!
Enjoy and a million Gracias to all our Friends at the Dreams Palm Beach!
Yasmeen, Eric & Izak Chevalier (Cavaliero) lol!

Room Tip: we stayed on room 3207 and our balcony was facing the explorer club so great to see your child play...
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Yasmeen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 10 June 2014

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We are thrilled to learn about your successful stay with us. There is nothing more satisfying than knowing that we were able to enjoy our installations and great hospitality.

We hope to continue making your Dreams come true. Please know it was an absolute pleasure to have served you.

Warm regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Just got back and overall had a fantastic time at this hotel but unfortunately there were a few issues that knocked the excellence off it I will be brief. Bathroom no door or half a door floor wet through after every shower my daughter slipped banged her head ,1 towel hook for 3 people when you go to Lou in the middle of night everyone gets woken from the light ! Had to call endless times for mini bar and coffee to be restocked towels so annoying.had huge row at buerue de change total rip off 22% charge for getting money out NO ATM machine at this hotel luckily we took $200 with us or no one would have been tipped if we would have had to get money out this way .we were given a 15% off card which they did not honour .the service was hit and miss either very good or useless specially in world cafe. Simon love my job guy was so irritating so false I would see him bursting with joy at breakfast but if you saw him at 4 pm he was clearly not happy.service at times in the world cafe if you didn't flap your arms in the air you wouldn't get water coffee etc and when I went without my husband totally ignored even by the guys who we had tipped the day before bad bad bad at times however Julia sometimes on the fruit stall age 20 was fantastic and so sweet, Juan Alexis was excellent at his job but only saw him once ,amaury & Felix was fantastic the lady in the lobby bar name began with P and wore blue eye liner. Lisset at concierge was excellent at helping my husband get his v expensive flip flops back ,everyone else had no clue what lost and found was ??the beach made this holiday just gorgeous and the kids pool was great we were able to teach my 18month old to swim , it would have been nice for a small play ground in a shaded area with some little bikes & toys for the under 3 s who can't go to kids club. And where are the plugs for the sink ??? Asked endless times never got one so very hard to wash swim suits in a sink with no plug and for a shave .the bed was soooo comfy and the fan and air con were just right and we met some great people. I loved having incense in the room but like everything else it was hardly ever replenished until the maid realised I was stealing it off the trolley myself then she would leave some. Be warned the horse riding take nearly 2 hrs to get to not the 30 mins told however it was really good and worth it the beach was stunning.So very good holiday but would never stay again mainly because of the bathroom set up.but would recommend to others as location is fantastic.Nicola ,Jr, Scarlett england

Stayed: June 2014, travelled with family
1  Thank Nicola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 10 June 2014

Dear Guest,

Greetings from Dreams Palm Beach. Thank you for having chosen us as your vacation destination and for forwarding yours comments and observations. We will take note on everything mentioned and forward it to the corresponding department. Nevertheless, we are glad that you thoroughly enjoyed your vacation.

It was a pleasure to have served you; we hope to have the chance to be able to welcome you
back home.

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Have had a wonderful holiday . 14nts were superb with wonderful service, kind and polite staff. Our every need taken care of. Lots of restaurant ,food was great.cant wait to go back. Diogenes was especially kind
and looked after us every day on the beach. Margarita Oceana ,also,was very kind together with all the other staff. We were on the privilege members club which we thought was great. All the staff there couldn't do enough for us. Would defiantly go back.

Room Tip: Rooms on the block 1 are near the privilege lounge and the beach. But are sometimes a little less...
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  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Gail W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 8 June 2014

Dear Guest,

Greetings from Dreams Palm Beach. We would like to express how honored we feel that you chose us to spend this past vacation and how thankful we are to read such a positive comments; thank you for sharing it with other reviewers. It is always a pleasure to read these types of comments as they assure us that we continue to be in the right path towards providing excellent service to all our guests.

We will all be waiting for your next visit to your home away from home. Hopefully we will see you soon!

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

It was my husband and I's first visit to the DR and I chose Dreams Palm Beach based on reviews and price. Great stay for a great value. It was about a 15 minute cab ride from the airport and while checking in we were offered mimosas and cold face towels. Check in was quick and we lucked out with a 3rd floor room in the 2nd building. (If you can score a 3rd floor room, do it! The vaulted ceilings give the room a real airy feel.)
We were very happy with the a la carte restaurants and even more relieved that you didn't have to make reservations. Pretty much all week we were able to walk in and get seated right away. There's French, Italian, Mexican and Asian (Chinese/Japanese). World Cafe serves breakfast, lunch and dinner buffet-style and though we only went there for breakfast there was a decent selection. We didn't get a chance to try out the 24-hour room service. Coco Cafe was fantastic for our lattes and treats. The frozen cappuccino (aka slushies) was our favourite and frozen Baileys was a special treat for me after dinner.
The room was great with nice furnishings and we loved the large shower with two rainfall showerheads. The balcony was spacious, and we loved the old-school glass Coke bottles in our mini-fridge. Our room attendants were fantastic and our marble tile floors were always squeaky clean. We could hear noise of other guests in the hallway but other than that it was quiet by midnight. Take note that there are no elevators and taking the stairs to our 3rd floor room helped us burn off our meals!
The beach was awesome and we never had problems finding chairs and/or palapa when we arrived at 11 am. Only 2 days of our week stay had a large amount of seagrass in the water but staff make multiple rounds throughout the day, raking the washed-up seagrass on the beach. The rest of the days were crystal clear waters and you could even see the fish swim by. The pools were great too but a little rowdier so we kept to the beach. The vendors that go by can grow tiresome at times but a polite "no thank you" is all that's needed.
Wifi was an extra $40 and can only be used on one device. One of the shops onsite has 2 computers that have free Internet access and the store is open from 8am to 10pm.
The Entertainment Team did a decent job with their nightly shows (catch the circus on the beach if you can - it was great! It was a Cirque du Soleil-style show and we really enjoyed it.) The Team works very hard to ensure their guests have a great time. The live music from the 'Dreams Duet' was another favourite of ours!
The employees work really hard and you can't walk by one without them greeting you with a friendly "Hola!" and a smile. We made sure we were always sat in Emilio's section for breakfast at World Cafe and Luis was our favourite beach-side server. Melkin was our chef at the hibachi table and we had a blast with him. Employees do not expect tips but we came prepared with small bills and tipped as we saw fit (which was pretty much all the time since the staff was great.) The lobby has a currency exchange desk which was handy.
We loved that the resort was a little on the smaller side and we could very easily walk to everything within minutes. We had a great vacation and could see ourselves returning here again.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank d3park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 8 June 2014

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We are glad we were able to fulfill your expectations and that we were able to create memories for you, as that is our intention. Thank you for making Dreams you home away from home and we hope to be able to have you back so that you can continue to delight yourself with all the things you enjoyed.

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

This was our first time staying at an all-inclusive resort. It was me, my husband, our 21 year old daughter, 18 year old daughter and her friend. We met up with some family friends who have 2 sons as well. Within minutes of walking onto the resort property we were offered cookies, champagne, and a wet, scented towel. Our kids had their own room that was right next to ours. Our location was perfect. It was between the beach and the activity stage and right across from the pool. Our only complaint is that when we first arrived our refrigerator didn't work and neither did our room key. After several attempts, we finally got a new fridge and our door fixed. The beach was beautiful and the pool was very relaxing. The kids loved to play volleyball and the daily activities the resort offers. They especially liked the Zumba Class! In addition to volleyball, they have kayaks and catamarans that can be used for free. Every night they had a different show. We were impressed with EVERY one. I highly recommend that you go to as many as you can. The best part of the vacation was definitely the staff. Without them our trip would have been completely different. Simon was so happy and was always willing to make us any drink, even ones not on the menu. Jack, Lisandro, and Elias were fantastic. They constantly were making us laugh and were excellent dancers. We were shocked to hear they had just recently started working at Dreams. Each day they would gather people for different activities. A few of the activities they had were bocce ball, egg tosses, and a game similar to capture the flag. It was always something different and exciting. The entire staff was so willing and happy to work. My daughter said she felt like a princess! Thank you dreams and to the staff for giving us a perfect vacation!

  • Stayed: May 2014, travelled with family
    • Location
    • Rooms
    • Cleanliness
5  Thank Aubrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 8 June 2014

Dear Guest,

Receive the warmest greetings from Dreams Palm Beach. Thank you for giving us the honor of welcoming you to your Dreams home away from home and most importantly for sharing your experience regarding this past vacation with us through this forum; as it helps others at the time of choosing a place to vacation at.

We are glad your experience with us was one to remember and that our brilliant, staff really helped made a difference in your vacation. We will pass on such encouraging and kind words on to them.

Please know that it was more than a pleasure to have served you and we look forward to many more vacations with us.

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dreams Palm Beach Punta Cana

Address: Cabeza de Toro, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Punta Cana
#29 Casino Hotel in Punta Cana
#36 Green Hotel in Punta Cana
#40 Top resorts Hotel in Punta Cana
#41 Spa Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range: £170 - £333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Palm Beach Punta Cana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-carte dining, sip favorite cocktails at one of our bars. ... more   less 
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Also Known As:
Dreams Palm Beach Punta Cana Hotel Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro

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