This is my second time coming to the Cayena Beach Resort. This time I brought along my friends and family who we travel with as a group every year. Since I had been to DR before and I already knew about the $10 surcharge at the airport so going through customs was a breeze. I had called Melanie at the front desk in advance (which I advised everyone to do) so that she could arrange transportation to and from the airport to the resort. Once we arrived at the resort we were greeted by Barbara who took very good care of us and checked us in early without incident.
The resort is amazing. The views are breathtaking and the rooms are not fancy but VERY clean and what you would expect being so close to the beach. They restock your fridge everyday and if you would prefer more beer than soda or water just let them know and they will take care of you. Make sure to tip your maid, it goes a long way.
All the restaurants are great. We had 22 people in our group and NONE of us got sick!! The buffet is large and usually busy because it is connected to the the sister resort. The International, Italian and Mexican restaurants are speciality restaurants but included in the all inclusive package. To me the best restaurant is the poolside restaurant because it is intimate and private for Cayena guest only. There is nothing like getting up early in the morning and having breakfast beachside. I strongly suggest that you tip when being served. Yes its all inclusive but you can not beat the service and it's worth every penny!
The only problem that we experienced at the resort was with the timeshare people. They CATER to Euorpeans, they are aggressive, rude and prejudice. We were at the poolside restaurant for lunch and they had potential timeshare owners that they were trying to woo in the area above the restaurant. We waited over an hour for our food because they were serving them instead of us actually sitting in the restaurant which was wrong. Barbara, realizing that we were still waiting for our food after passing by several times apologized to us and went into the kitchen and made them serve us immediatley. Our food came out quickly and she also sent Champagne to every room from our group that was waiting. Great Customer service, Barbara you rock girl!
Also, nobody asked us if we wanted to buy a timeshare for reasons I believe is because we were all African American. Then out of the blue realizing that there were so many of us and trying to seize the opportunity to solicit they bring a guy to talk to me who has walked past me the last few days. My wife and I went to hear what he had to say and then I told him what I had to say which is the fact that he along with others have walked past and through our group the last few days while we were in the lobby, restaurant, beach and other areas of the resort without a Hola or nothing. All of the members of my group are professional people who own homes and make great salaries and just as I am an owner could afford to buy a timeshare but due to the lack or respect, courteousy and just plain decency we declined and there was nothing else to talk about and we walked off. The look on his face was priceless and to say that he was shocked is an understatement!
Ezekiel arranged for members of our group to play golf and go shopping. The car service guys were amazing. They did not leave our side while in town and when they felt that we were being harrassed by the merchants they immediately stepped in! Thanks Ezekiel for the security!...lol :D
Nonetheless, we had a really great week there. Ezekiel, Barabara and Melanie all deserve a raise! They took very good care of us and treated us like family. They along with the bartenders and staff at the poolside restaurant are the reasons we keep coming back and will be coming back November 2014.
- Official Description (provided by the hotel):
- Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more less
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