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“Perfect Wedding at a Perfect Resort”

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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #29 of 110 Hotels in Punta Cana
Certificate of Excellence
Waterdown, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect Wedding at a Perfect Resort”
5 of 5 bubbles Reviewed 2 August 2012

My review is a little late but better late than never.....

My husband and I were married on the resort and we stayed at the Esmeralda section April 21 to 28th There were us with our 2 kids, and 11 guests which travelled with us for the wedding. AMAZING service! Room was gorgeous, housekeeping was very thorough and food was excellent. Esmeralda is definately worth the upgrade. It's on the end of the very large Gran Bahia resort. Small and quiet with the freedom to use the other sections of the Gran Bahia if you're in the mood for more of a party. BUT the party can't come over to you at the Esmeralda! Pillow menu and room service was an excellent upgrade included. Customer service was excellent. All the staff seem to truly love kids which of course helps the kids to enjoy the trip as well.

If you're thinking of destination wedding....THIS IS THE PLACE! The additional cost for the wedding package is peanuts compared to what you'll pay for a wedding at home. The cost comes with a wonderful wedding coordinator who looks after all the fine details, flowers, wedding cake, ceremony, photographer, dinner reception etc....As the bride and groom we received a room "upgrade" which means we were in the building closest to the ocean (#90) and our room faced the pool. (on the pool deck is free wireless so we were able to access internet from our balcony and the sofa in our room!). Our guests were all located in Building 93 together on the same floor.

The manager Ramone was excellent and ensured that we received first class service and left completely happy.

In regards to lowering the rating on the hotel due to the guests reserving the chairs to early...how is this the resort's fault? This is what people do...no matter where you go. We watched a couple go out every morning at 5am and sleep on the lounge chairs in order to save their spot for the day. It's not that important to me as we always managed to get a spot at the pool, but if getting a ""certain" spot with shade or whatever is important to you, be prepared to get up early and go out there.

I recommend this resort to anyone looking for an affordable first class vacation.

Room Tip: Pool view rooms in Building 90 have wireless access on your balcony.
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  • Stayed April 2012, travelled with family
    • Value
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Helpful?
5 Thank CelinaCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 3 August 2012
Dear Celina,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations during your wedding and be assured that it is wonderful to know that you and your husband had a great stay at our Resort. We are delighted to learn that you recommend us.

Looking forward to seeing you soon and congratulations on your wedding!

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,504)
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manchester
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

we stayed with 2 friends in august 2011 and just missed hurricane irene!! but the weather was fantastic.. little rain here and there, but we all need refreshing everynow and then.

We have stayed at the gran bahia in mexico, and was amazing.. have to say i do prefer mexico but the esmerelda was something different, it is a completely private area to the rest of the resort, seperate reception area, buffet restaurant and pool area.

Rooms are lovely and spacious.
Pool was lovely with upgraded sunloungers, pool was always warm thanks to the carribbean sunshine!!
the beach was lovely, but the sea is very rough due to it being on the atlantic side of the island, this is something we did not get in mexico, but was nice to cool down in non the less. be great for kids.

we sampled 8 of the a la carte restaurants whilst we were there... all fantastic. and even went the to japanese restaurant twice, once to celebrate my partners birthday , they brought him out a cake and made a fuss, our reception staff also decorated the bedroom for him as well. :) which was great!!

we did the catamaran boat trip with thomas cook!! was amazing best way to get a tan definately.!!


any thing else dont hesitate to ask me questions!!

but overall a fantastic holiday!! definately go to a gran bahia over any other hotel!!1

  • Stayed September 2011, travelled with friends
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Helpful?
4 Thank charlotte_fairlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 3 August 2012
Dear Charlotte,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen once again one of our Resorts as your holiday destination. It is a real pleasure to learn that you could enjoy a nice time together during your last stay with us.

As a repeater client your opinion is very important to us. It is thanks to guests like you, that our Company has reached the success and gained prestige through the last years.

Please be assured that it is an honour and a great compliment for us to forward, such wonderful comments, to all our Esmeralda staff.

We are delighted to hear that you recommend us and we hope we have the chance to have you again at our premises.

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 August 2012

Stayed at the GBP Esmerald from July 8 to July 15, 2012. We found the staff to be very friendly and helpful at all times. The grounds were very clean and well tended to with many beautiful flowers.
Our room was magnificent very clean smelled fresh with fresh towels twice a day. At first we were a little disappointed that we didn't get in the requested building 90, but building 92 was great and we were happy.
The whole GRP is very large; we really liked the size of Esmeralda everything is close at hand.
The pool was great, there is a shallow and walk in area for little ones, the swim up bay was very accomadating. The pool is a good size, never seemed crowded even though the resort was full. Maybe the water could be a shade cooler. We tried the main pool at PC, one day for a very short time but found it to be too big, too busy and too loud.
You had to get up very early to get a shady spot at the pool, we never went to that trouble, we were always able to get a shady spot at the Esmeralda beach area. The beach had very little seaweed, however you must remember it is the ocean there is bound to be some seeweed. The beach area was also very clean and the waves not too high.
The food was terrific....the Jazmin buffet always had excellent fresh choices, the desserts were very enjoyable. The al la cartes that we tried were all excellent...Japanese Maika was one of the best dinners I have ever had...mouth watering steak at the Garden Grill, great meals also at Il capriccio adn Bella Italia. We did like the Arrecife snack bar, however we only ate lunch there once, it is open air and we found it too hot.
We attended some of the evening shows, they were not the greatest, but they were entertaining. I feel they could do the earlier show more for children since there were so many children in the audience. I did read since we returned that they is a children's show at 6:30, I think that is a little too early.
Using the trolleys to get around was great and a couple of times they took us directly to the restaurant.
Fortunately for us in building 92 we were not bothered by the construction noise.
We told the sales people (for something similar to timeshare), that we were not interested, they never bothered us again.
We enjoyed our stay at Esmeralda very much and we hope with the new construcion it does not change much...the size it is now is great.

Room Tip: Building 92, third floor worked for us.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
5 Thank Packerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 3 August 2012
Dear Client,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations and we hope that you will come back to our premises

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 July 2012

my wife and i stayed at the esmeralda from the 4th to the 19th july 2012 and it was one of the best holidays we have ever been on.the rooms are very good,maid service was excellent and all of the staff were courteous and helpful.we are not spanish speakers but it did not matter as everyone did their best to make to make us very welcome.the buffet restaurant was excellent and our compliments to chef Emile and all his staff who were excellent.all the dishes were beautifully presented and really top quality. The lobby bar staff were first class and the irish coffee was outstanding.i would recommend this hotel to anyone. the only negative comment ihave is about the hard sell from the privilege club sharks.i dont think they should be allowed in the hotel.but,aside from that it was a superb holiday and a top hotel.

Room Tip: higher rooms have abetter breeze on the balcony
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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Helpful?
4 Thank mickey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customr Servie Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 31 July 2012
Dear Mickey,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations during your vacations.
We regret to hear that your perception about the Privilege Club staff was not positive, however be assured that your comments have been already brought to the General Manager attention.

We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
1 review
4 of 5 bubbles Reviewed 30 July 2012

Our stay at Gran Bahia Principe Esmeralda was amazing! There were 7 of us in our family and we had such a blast! The service and staff there are so friendly and willing to help with everything. We booked many excursions via Domingo at the Activity Center and he was very helpful. The best bartender was Maximo in the Esmeralda lobby, always fun to hang around. Hotel grounds and the rooms were beautiful. The only down side was the food...the food was OK...it wasn't amazing but you would always manage to find something that was good enough to eat for each meal. The restaurants were OK as well...I found the restaurant that we enjoyed the most was either the Bella Italia or the BBQ restaurant which was amazing! The beach was beautiful but very crowded. Over all it was an amazing trip and I would definitely be back at this resort again!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 3 August 2012
Dear Ashley,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

Regarding your comments about the food in our resort ,we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires.
We regret to hear that your perception in this matter was not positive but be assured that your comments has been already brought to the General Manager of our Resort.

It is a pleasure for all of us to hear that we could fulfill your expectations during your family vacations and be assured that it is wonderful to know that you and your family will probably be coming back.

Looking forward to seeing you soon

Regards from Bavaro!!
María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 28 July 2012

We are a family of 4 (kids aged 9 and 7) and travelled July 20-27,2012. i have stayed at the Ambar section as well as the Punta Cana section, and I can honestly say this was the best section for our family and would return any time - with or without kids. The Punta Cana and Bavaro sections are another world entirely, full of party pool activities and jam packed. Nice to visit if you wanted some fun times but really can't compare to the Esmeralda. Their buffet restaurants are also like a noisy cafeteria, not even the same cutlery or water glasses. An unbelieveable difference. For us, it will always be worth the money to stay at Esmeralda or Ambar.
.
Room: We had a great 2nd floor room, building 90, overlooking the pool. Dinner requests were made ahead of time and when we arrived the lovely concierge found us in the dining room to hand deliver our room keys. She also delivered us scented pillows whenever we requested them, and would have assisted us with anything else during our stay.. 2 double beds, and our youngest slept on the day bed with no problems. Rooms were quiet and we slept well. Mattress nice and firm, so even with my husband and I in a double we slept very well.

Beach: Fantastic. Waves not too high for the kids to play in and they loved to "body surf". Yes, there is seaweed, but big deal. You can walk forever. We chose to sit under the palapas in the private Esmeralda section, a bit far back from the beach, but still ocean view. Chairs are nicer and not as busy as the chairs in the regular section, and we always got a palapa, no matter what time we went. The hotel was full to capacity, but you would never have known in our lovely small section. The proximity to lobby bar and buffet was excellent, and normally we stay in big properties but loved this nice small resort within a resort.

Pool: 5 days out of 7, it was so hot you would not want to go in. They seemed to get it under control a couple of days, and we went in on those days. Swim up bar great and fantastic bartenders. Tip them and they will always remember what you want. We tipped more on this trip than any other trip, as they work so hard, and felt it was well deserved. We brought 60 - single $1 bills and used them all, and additionally tipped $5 for a good a la carte. Too bad the swim up bar closes so early at 5:30pm-6pm

Food: Jazmin buffet excellent for all meals. We did try the buffet at the Punta Cana section thinking it might be different but it was just noisy, busier and hectic. So not relaxing, so stuck with the Jazmin. I also had room service for breakfast twice and it was delivered quite quickly and was a simple breakfast of fresh fruit, coffee, rolls, and toast, etc.

A La Cartes: We went to Le Gourmet (excellent). Bella Italia (Excellent) Maiko, sat at a table grill (Great food, but not the presentation from the chef that I am used to)

Garden Grill. Not the fanciest of the A La Carte's, but the tenderloin beef is fantastic

El Meson - This was the only disappointing dinner, and it was our last. The Food was OK, and we expected the better wine that they served next door at Le Gourmet but just got the regular stuff.

Drinks: I am a wine drinker, and the wine is fine, white drinkable if very cold, and red OK. We loved having better wine at Le Gourmet and Bella Italia. The Cava is also fine.

Lobby Bar: Lovely, quiet, and we had tons of fun playing cards with the kids each night. Ely and Alexandra were awesome and we enjoyed meeting them. Any drink you would like and top shelf liquor. it was hot, but it was July. Wifi worked well.

Kids Club: We took our kids for 2 hours, for 5 days. Between 3-5pm, when they needed a break from the sun. The afternoon they just relax so I can't really comment on the level of activities. Our daughter read her book and our son played Wii. They were fine to go, and needed a break from the heat. I would not say it was an exciting kids club, have definitely seen better, but it served the purpose and gave my husband and I a break for a couple hours a day

We didn't go to any shows at night as we wanted to hang out and relax with the kids. but I have seen all the shows there are they are entertaining.

What else can I say? We speak Spanish, so had no language problem but I can see how some people that just speak English might. but just be patient and you will get what you want. We have also stayed at Bahia Principe Tulum in Mexico Mayan Riviera, and honestly like the Esmeralda the best!!

Can't wait to return. Gracias por todo.
La Familia Franc.

Room Tip: Honestly, everything is so close, doesn't really matter. Not sure if building 94 was open as th...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank beachfamily627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 30 July 2012
Dear Familia Franc,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations and be assured that it is wonderful to know that you are considering coming back to our premises.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 July 2012

It was just amazing. I spent there one of the best vacation ever. We relaxed a lot because there is not a lot of activities. We went to a show once and it was great. I enjoy to spent time at the beach, it was gorgeous. I recommend it to everyone who want to relax.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jose j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 30 July 2012
Dear Jose,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations during your vacations.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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