This is not a luxury hotel and they should not advertise as such. Its a resort, granted with lots of fancy photo ops, but the service is dismal. The food is practically inedible. The hospitality staff puts on an illusion of helpfulness, but will literally roll their eyes and walk away from you never fully answering questions or requests. The overall attitude is NOT "we are here to help" but rather, "get away from me". This is Hospitality 101 folks, there should never been an unhelpful air with front desk, concierge, or any staff at all. The beach is beautiful, but the music they pump at the resort makes for zero rest or relaxation. Some of restaurants you can select from in the evening are okay, but it in no way makes up for the terrible buffet you are forced into and breakfast and lunch. The value is simply not there for the price you pay, and the fact that they call it all luxury is laughable.
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana