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Luxury Bahia Principe Esmeralda
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Reviews (7,467)
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4,821
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Reviewed 19 June 2014

Bahia Príncipe Esmeralda was absolutely amazing. Went there last Nov for my sisters wedding with about 40 members of my family. Great service from the reception Charlie and Carlos and also excellent room service team especially victor. They took care of every single one of us. Plus there are so many excursions for the family. Great for children and the food is sublime. We are definitely going back here again for another family vacation.

Stayed: November 2013, travelled as a couple
1  Thank Joy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded 20 June 2014

Dear Joy,

It is a real pleasure that you enjoyed a amazing vacation in your sister wedding.

Thank you for highlighting our great food, nice rooms, friendly and helpful staff, especially Charlie, Carlos and Victor, they going to be very happy to know about your good comments.

We hope to see you soon at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

The happiness is in your heart get it :)

Have beautiful day!!!

Aynes de la Cruz
Bahia Primcipe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

This was a first trip to the Dominican and we are already making plans to return to the Esmeralda. Staff were excellent! Hotel grounds were spotless. Rooms were very nice and roomy. Food was excellent variety for everyone's tastes.

  • Stayed: June 2014, travelled with family
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Thank JoAnn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded 20 June 2014

Dear Joann,

I feel so glad to know that you enjoyed your firts time in Dominican Republic and that you are already making plans to come back.

Thank you for highlighting our excellent food, nice rooms, friendly and helpful staff.

We hope to see you soon at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

The life is just one enjoy it:)

Have great day!!!

Aynes de la Cruz
Bahia Primcipe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

i stayed one week in this resort with my family and it was a dream, the rooms where clean and well apointed, the beach a few steps away and every night different shows to have fun, everybody so friendly with a smile all the time, i will come back next year for sure

  • Stayed: April 2014, travelled with family
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4  Thank Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded 20 June 2014

Dear Jose,

I feel so glad of your good comments, it is a pleasure to know that spent a amazing vacation with your family and it was a dream.

Thank you for highlighting our clean room, beautiful beach, friendly and helpful staff.

We hope to see you the next year at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

The life is just one enjoy it:)

Have great day!!!

Aynes de la Cruz
Bahia Primcipe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We stayed six nights at the Esmeralda during the second week of June. This is one of the nicest resort-all inclusive we have stayed at. The room was very nice, with a nice Jacuzzi tub. It was very roomy, and the A/C worked very well. This was important as it was very warm for our entire stay. As others have noted, the grounds are very beautiful. Although there are four resorts here, you can walk from one end of the resort to the other in less than twenty minutes. The beach is wonderful, as is the warm ocean water. The water in the pools are almost too warm.
Some reviewers have commented about the staff. We thought the staff was wonderful. Derlin at reception along with his colleagues were fine. We had one or two minor issues that were attended to very quickly. There was a minor issue with towels, we never received the full complement of towels for some reason.
This was not a major issue as there were always enough towels for us. The refridgerator is not a real refridgerator but keeps stuff cool not cold. That was not an issue, it was never really stocked fully as stated in the literature. When I spoke about this to the front desk, they immediately took care of it.
Food: We ate at five specialty restaurants. We liked Bella Italia, and Tarkara. El Pescador was nice too. We preferred these to the buffets which were not bad but a little more hectic than the specialty restaurants. My wife thought the food was excellent at all the restaurants, I thought it was very good.
Based on the above, and maybe because I am a tough grader, I would really give Esmaeralda a 4 and 1/2 rating, but it is very close to the five I gave it. I would have no problem going back, and probably will in the near future.
Some tips:
We booked the restaurants two week before going and got four of the six we requested. We made additional reservations when we were there. The guest relations staff is very nice and very accommodating.
The French restaurant is very nouvelle! the portions are very small, but very good. If you are expecting oversized portions this place is not for you.
The souvenirs turned out to be cheaper at the hotel shops than at the airport!

  • Stayed: June 2014, travelled as a couple
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1  Thank BillE48864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded 19 June 2014

Dear Guest,

It is a great pleasure to know that you had a beautiful time here, thank you for highlighting our pretty grounds, gorgeous beach, excellent food and wonderful staff, specially Derlin.

Please feel free to contact us prior your next visit, in which we will make sure that you experience one more time the hospitality of our people and the quality of our services and facilities.

"Everyone wants happiness without pain, but you cant have a rainbow without a little rain"

Have a great day!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

My wife and I have just returned from this hotel after 2 weeks of bliss.
After a 20/30 mins from the airport we arrived and were checked in before we knew it.
Majority of staff couldn't be more helpful and are really friendly and cheerful as they efficiently go about their duties.
We when with Thomas Cook and Helen, their rep, was superb.
This is a beautiful, clean, colonial style hotel set in the perfect surroundings.
The room were really comfortable, with good AC and well soundproofed.
After reading previous reviews we emailed the hotel directly asked for a room in block 90 or 91 (which are closest to the beach) on the upper floor, facing the pool. And were given 91213 which in our opinion is one of the best rooms. (See photos) Just remember this hotel has no lifts.
There are 3 pools that are very clean and warm. The pool closest the best can get a little noisy at times, the DJ puts loud music on about 3pm until about 6pm.
But pool 2 that is an adult only small Jacuzzi pool, and pool 3 are much quieter.
The restaurants are spotlessly clean with a wide variety of good food. Room service is free, and you get 1 hours free Wi-fi in the lobby every day.
The beach is clean with white sand and turquoise water.
There were always plenty of beds and shade both on the beach and around the pools.
There was entertainment most nights by this was at the sister hotel ‘The Punta Cana’.
Best night for us was the Michael Jackson tribute night. He was miming but he was a really good look-alike and the dancing was superb (there’s a little surprise at the end.)
There’s a charge of $15 each for the Caribbean night that we didn't think was worth it, as the show was OK, but there was no Caribbean atmosphere.
If you’re going Scuba diving the dive center is right on the beach by the hotel, but there’s not really much to see fish / coral wise, it’s certainly not as good as Mexico. But there is a shipwreck just off shore that is well worth a visit. And Pedro the instructor is superb at his job.
Kayaks are free for an hour and great fun.
We went on 3 trips outside the hotel: -
Trip 1 - A free bus to Nicols which we found disappointing as there’s not much there and you can get all the same things and more in the hotel shop for about the same price.
Trip 2 - ‘Mega trucks’ which was awesome! Horse ride included. Take some sweets and bits and pieces for the children that come to great you along the way.
It’s very bouncy in parts, free drinks are provided all day. Avoid buying the DVD they film as it’s very poor quality, amateur and not worth $80.
Trip 3 - Santo Domingo was a 4-hour bus ride we were picked up at 6.20am, so try and grab a coffee before you leave, and take water to walk around the city, as it’s very hot. It was quite interesting and there’s good shopping, but there’s a lot of building work going on around the main square and the children begging are a bit of a nuisance. We had a nice lunch that was in with the price of the trip.
To sum it up we have stayed in many hotels around the world and this is one of the best, which we would toughly recommend.

Room Tip: After reading previous reviews we emailed the hotel directly asked for a room in block 90 or 91 (which are closest to the beach) on the upper floor, facing the pool. And were given 91213 which in our opinion is one of the best rooms. (See photos) Just remember this hotel has no lifts.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tucdaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Esmeralda, responded to this reviewResponded 18 June 2014

Dear Guest,

It is real pleasure to know that you had a fantastic vacation with your wife, thank you for highlighting our beautiful rooms, clean beach,friendly and helpful staff, good restaurants and variety of food.

As you said that you stayed in many hotels around the world and this is one of the best, one more time thank you for recomending us.

We feel very happy to read that they did everything possible for make your vacation unforgettable.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Punta Cana

Have a great day!!!

The best way to make your dreams come true is to wake up :)

Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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