Moved over to Esmerelda from Gran Bahia Principe Punta Cana (extremely busy, noisy & poor service). Our Transat rep was able to get us beautiful ajoining rooms. It was much smaller & exclusive. Christian at reception checked us in quickly and his english was great. The grounds were absolutely georgeous & only 4 months old. The butler Ramone Diaz was fantastic. He helped my husband organize & create a beautiful room with balloons & rose petals for my birthday. He made sure we were comfortable & happy with our stay. Beach was even better than the Myan Riveira!
There were lots of seats to choose from around the pool area, even in the heat of the afternoon. Snack bar & buffet were incredible. So many choices, constantly refreshed and changed. "Orlando" at the pool bar was always smiling and very friendly with both adults & the kids alike. He always made sure he helped out the little ones waiting too. Jose helped him out & was always smiling. All the staff at this resort was very quick & willing to help if needed and their english was very good. Main pool was very clean and access to the beachfront was just at the other end of the pool. Bathrooms in the resort area were always clean (which was nice because they were disgusting around the pool area at the Gran Bahia Principe Punta Cana).
Maid staff were very nice & taught us some Spanish conversation.
Our first night we had to call security because there was a very drunk young woman yelling and swearing at 3:00am in the halls. They had her contained within 10 minutes!
The last day of our stay (that had been wonderful up to now)... there was a large wedding party (about 20 young people) that were so loud & obnoxious that many familes were frightened around the pool area. They were screaming, hooting, standing on the bar, wrestling & holding each other under the water around the pool swim up bar area. Their wedding coordinator had to apologize to everyone for their behaviour. The hotel staff tried to contain them, but they were very noisy. Our only complaint was that the manager said they were going to speak to them, but nothing was really done. We were glad we were going home the next day (felt sorry for those just starting their trip).
Honestly we were very happy at the Esmerelda and it was quiet until the crazy wedding party people arrived on our last day.
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana