Duration: 7 nights
Room (Junior Swim-up Suite): Absolutely gorgeous, huge room. Large shower, clean bathroom. Hot tub on the porch. We were right off the main pool put connected to the free form pull that wrapped around the resort. Close to the beach. Couldn't have asked for a better location for my room.
Service: We had 4 memorable people that we interacted with during our trip. Theodore was the 'butler service' when we had a beach cabanna, he was fantastic and made that day great. Quick with drinks and ice for our drinks, brought us fresh fruit and food. Very friendly and did a great job. Junior(pool side wait staff) took care of us while we relaxed outside our room in the free form pool, very attentive and nice. There wasn't a time when I had an empty drink. Zamora was the best waiter we had. We interacted with him almost daily when we were eating lunch and breakfast. He remembered who we were and made a point to make sure we had everything we needed. Speedy was the only entertainment person that we could find on the Secrets side. He was very energetic. Remembered who we were and was fun to hang out with on the beach.
Unfortunately, other service individuals created issues with our stay. First of all, I understand that this is a destination for many different countries but there was a very large communication barrier with majority of the staff. I asked for ketchup and they asked if Chili Sauce was what I wanted. Don't plan on requesting anything different then what is on the menu because they will not understand. Secondly, there was 7 in our group total, our concierge recommended we make reservations, our first concierige did a great job and we walked into the resteraunts when he said our reservation would be made. About mid-way through the trip we got a new concierge and she would call and confirm our reservations but when walking into the resteraunt they knew nothing of it. Very frustrating! Third, we booked a king room and got two beds, we dealt with it(pushed together) since we had a great location and there were 2 other rooms with us and we wanted to be close(1 of those rooms also didn't have their requested king).
Food: The food was about the same as it was when we went to Sandals Ochos Rios but no where as good as it is on a Carnival Cruise. We ate at every a la carte restaurants(Secrets and Now Larimar side) every evening for dinner and did the buffets for pretty much every lunch and breakfast. As mentioned earlier don't try to customize your meal or it will send them out of wack and you won't know what you are getting. The meals seemed to drag on forever(1.5 hours) but since we were on vacation it wasn't a big deal.
Entertainment: AWFUL, other than the couple beach activities(vball and yoga) there wasn't any entertainment staff on the Secrets side at all, no pool activites at all. The nightly entertainment was pretty bad other than a couple nights. The casino was alright(2 blackjack tables, 2 roulette wheels, and a couple other card tables. The staff there was very rude, never smiled, and same language barrier.
Beach/pool: Was amazing, beach was very clean and they did a great job keeping the kids off of it. The pool area was very nice and clean but I would've liked to seen a little more entertainment around it. The free no power water sports was a nice addition. The seapro people were very friendly and were not that pushy/salesy.
Overall: It was good vacation I was relaxed and enjoyed myself. I just kept reminding myself I wasn't at work. I believe I will probably cruise again before going to another all-inclusive. Taking the good and the bad the vacation was right in-line with my expectations of an all-inclusive. Some great things, some not so great things but would I recommend this maybe, but I do not believe I would tell someone not to go here.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana