Just returned from Royal Secrets Punta Cana. Arrived and all seemed wonderful. Short lived. Went to have dinner and was greeted by a gal that rolled her eyes and made me very uncomfortable. Did not stay there for dinner. Was very disappointed. The next day met with Omar (manager) he was very accommodating. He gave us a gift of a day we shall always remember. I had a problem with the dreaded revenge from the food or????? Once again Omar sent into Punta Cana for meds that were not available on site. The staff were phoning the room many times over the two days I was bed ridden to inquire about my health. Omar offered to send food or accommodate any way possible. Starlin the butler went above and beyond to make all easier. Came home to a romantic surprise, he himself, had the jacuzzi set up with bubbles and rose pedals, a bottle of wine, and two wine glasses. I do feel that the pitch for joining the VIP club is a little overwhelming and unfortunately we fell to their sales offer. Maybe it will be a pleasant long term experience as we travel twice a year. Hoping to visit their location in Los Cabos next year. One staff member that became friendly, I feel was a little shady, he cried poverty and needed finances. Nice young man but do not feel that I paid to listen to his dire striates. Would we go back? No. It was a 24 hour flight and I have stayed in many places that were comparable for less money. I give full marks to Omar and Starlin. There were many nice staff but theses men are outstanding, in my estimation. Over all the vacation was fine although because of the poverty of the country it is not easily assessable or suggested to leave the site on ones own. Therefore two weeks seems a long time to just stay on the grounds as lovely as they are.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana