We spent two weeks in the ressort and we really enjoyed our stay.
Hotel:The hotel is rather small for an all-inclusive ressort, which we thought was nice. You can use all the premises at the Now ressort next door, although we almost never did. The Now is much bigger and the atmosphere is really different there. Guests who booked at Now are not allowed to enter the Secrets area, therefore a member of staff will ask you for your room key when crossing from the Now area to the Secrets area.
Rooms: Rooms are very spacious, room service was very good. We asked for additional bottles of water from time to time and always got them. Rooms were clean and the jaccuzzi worked fine.
Beach/Pool: Yes, depending on the weather conditions, there is a bit of sea grass in the ocean from time to time, but not much. It really shouldn't keep you from swimming in the sea. After all, it's the ocean, so there is probably nothing anyone at the hotel can do against the sea grass. Considering the rest of the beach, the gardeners kept that area very clean. We never had problems finding a sunbed (although many tourists do reserve their favourite sunbeds at around 8 am). The pool is also really nice (no sea grass there) and was cleaned regularly throughout the day.
Food: We tried different restaurants at the Secrets side as well as the Japanese and French restaurants at the Now ressort and they all met our expectations. Waiters were very friendly, always making sure we had everything we needed to enjoy our evening. We had no problems with the food at all, never got sick or felt ill. Staff at the bar was also really friendly. I have read reviewers complaining about the waiters' English skills. It is true that particularly some of the younger waiters spoke little English. However, I think you cannot expect everyone in a Spanish speaking country to be fluent in English, especially not if they are still young and/or still training for their job. In the end, the language was never a problem. All the waiters we met during our stay managed to communicate with us, they memorised new words they didn't know and in the end we always got what we had ordered. The service at all the restaurants and bars was really friendly, much better than in most other hotels we stayed in before.
Entertainment: The entertainment team is really an asset for the hotel. Many thanks to José Luis, Eddie Murphy, Akon, Milky Way, Karen and Jackson, who always did everything they could to ensure that we had a good time! They were all really friendly, always keeping in touch with the guests and they have a nice way of inviting you to join in activities. Unlike in other hotels, in this ressort they invite you to join, but they never force you. Obviously, some of the activities such as beach fitness or Salsa classes are accompanied by music, but the music is not loud. You will always find a quiet spot if you do not want to hear the music.
Considering the price you pay and the value you get for it in this hotel, we would definitely recommend the hotel.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana