I cannot get over how incredible the staff are. We were on our honeymoon and we had such wonderful service. We stayed in an ocean front preferred room and it was worth every bit extra that was paid (way fewer people and far more private and well kept (meaning less drinking games and other rowdy behavior from many guests)) .The people went way out of their way to help us with anything. At one point my husband decided that we needed some ice, took the ice bucket and walked out the door. Immediately an employee walking by insisted that he do this for him (this was not even within the scope of his job as he was working on custodial services). He found a butler or room service employee who promptly brought us our ice. This was completely the norm. The bartenders were outstanding as well. They remembered us and always made it a point to ask us if we needed anything (Santa, Jefery, and Willi were around for the whole time we were there and Santa took to calling me "Princessa" or "Bonita" every time she saw me. They were so fun, nice, and interesting!). They were so much fun and it felt like they were our friends more than someone serving us because they would come to us and strike up conversation once they got to know us and know that we would appreciate that.
The food was alright. Not bad, but certainly not five star cuisine. The best restaurants that we went to were the Oceana (the main fish dishes were done well), Capers (Italian. Pastas were good.), and Spice (Teppenyaki and Asian fusion). I will say that in all honesty the best was the Barefoot Grill where they had huge grills and made the most perfect barbeque chicken with the perfect amount of char and flavor, juicy burgers, fresh fish, and paella.
Time and time again, and wherever we went, we were treated so well by the staff with impeccable service with an incredibly happy, caring attitude (which, as someone who has worked in the service industry in the past, is an incredibly difficult thing to keep up all day, every day especially with the enthusiasm that every person at Secrets Royal Beach had despite the fact that there were so many demanding, entitled, pain in the neck people amidst the normal, nicer ones.)
Our accommodations were superb. Our suite was perfectly appointed and very clean. Turn down service was so nice. Our bed's linens were arranged in a different way every day. One day we had extra towels turned into swans with rose petals. Another day we had the eiderdown (throw from the foot of the bed) arranged into a bow, then another it was in the shape of a flower. We were so pleased with everything. Our butler, Alexis, was very kind and was able to help us with many things. The minibar was amazing. Full bottles of top shelf liquors, El Presidente beers, water, Perrier, Coca-Colas, and milky way bars in the fridge were replenished every day. I definitely got used to this! I think our house could use a daily replenished minibar, though I think my waistline would disagree.
We were definitely sad to leave and I truly hope that we can come back someday. We had a fabulous honeymoon!
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana