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“Amazing resort! We had a great time relaxing.”

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Secrets Royal Beach Punta Cana
Ranked #7 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Dixon, Illinois
Level 6 Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Amazing resort! We had a great time relaxing.”
Reviewed 3 June 2014 via mobile

This resort was awesome! Our trip was almost flawless.

Airport & Check In:
We have been to Punta Cana 6 times and every time the airport is more organized. Customs and security went quickly. The people trying to sell timeshares are a bit annoying, but just tell them no and they leave you alone. The bus trip to the resort was nice. The roads get better and better every time we go. Check in was easy. Wet cloth and a drink right away. Our room wasn't ready, so we went to the buffet for lunch and the room was ready right after.

Room:
We had room 4204, garden view close to lobby and the nighttime entertainment. Nighttime entertainment was a bit loud if you were trying to sleep, but they have a iPod docking radio in the room. I have a white noise track on my iPod that drowned it out quite nicely. Room was spacious with a king size bed, safe, very large shower, separate toilet/bidet, 2 sinks and a jacuzzi on the balcony. Mini bar had 4 waters, 2 Presidente Lights, 2 Presidentes, 1 coke, 1 coke light (diet), 1 sprite, 1 orange Fanta, sparkling water (I think) and 2 orange drinks that they restocked every day. I left a paper note for housekeeping to leave "dos Coke Lights, Gracias" and they fulfilled the request every day. Our housekeeper, Iris, did a great job. She was very friendly as well.

General Resort Property:
Very clean. They were always fixing and cleaning something. There are not a lot of flowers like other resorts, but the grounds were still nice. There are plenty of shade trees around the property, pool and beach. I also liked that the place was on the smaller side and everything was easy to get to.

Beach and Pool:
We were always down to the pool and beach by 9am and never had a problem getting a hut or shady spot. The afternoons were a little trickier for pool loungers. There are not too many loungers by the pool. The lazy river part of the pool was quiet and amazing. We spent the bulk of our vacation in that area. They have staff providing drinks from 10am to 6pm. Fernando was amazing! He called us his "family" and kept us entertained. (I hope he is feeling better....he had to leave early to go to doctor). The swim up bar was a separate pool, which was nice because that was the party area for the younger couples. We brought our own blow up pool floats and we were glad we did. The resort provides a few, but they were hard to come by. The beach was lovely with white sand and lots of loungers in shade. We noticed that the huts were all filled by late morning. The water was pretty, but a lot of rocks and seaweed. It is not too difficult to find sandy areas though. They do a really great job of keeping the seaweed cleaned up on the beach. I saw guys cleaning it up all day long.

Food:
We took part in the buffet for breakfast, lunch and supper almost every meal. We really liked the food here. Always something amazing! Try the fresh omelets in the morning. We tried the Seaside Grill (good), Blue Water Grill (excellent cream seafood soup), Marclare (beef was excellent) and burgers for lunch at the beach (very good). The buffet was always great though.

Entertainment:
We pretty much kept to ourselves in the lazy river most of the time. We didn't partake in the daily activities. From what I did see, the crew keeps the people that like activities busy. We did catch the circus show and the fire shows at night. They were both very good. Especially the circus! I was impressed.

Tips:
We tipped at every meal, tipped housekeeping every morning and tipped the wait staff at the pool with every round of drinks. Everyone was very friendly.

Overall:
I would go back for the lazy river, the food and to talk to Fernando again. He made the trip even more enjoyable.

Thanks Secret Staff! Everyone was very friendly. You all do an "excellente" job!!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 5 June 2014
Dear Jennifer L
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach Punta Cana, in our hotel we are honored to have customers like you such professional travellers thank you very much for sharing your experience from your recent stay!
We are glad to hear that you enjoyed your stay with us and on your name we will congratulate our personnel for helping to make your stay memorable.
We look forward to seeing you again
Cordially
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Sunny Isles Beach, Florida
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

This is a lovely resort that caters to adults. The adults only ambience is well preserved and it's very peaceful in the rooms and around the pool area. The rooms are spacious with balconies. The beds are very comfortable and there is a small sitting area. Our room had a view of the lazy river pool and was centrally located between the lobby and the beach.

However, there are 2 issues of concern with the rooms. One is the limited lighting in the room. The room was dark even during the day and there wasn't enough light to put on the makeup. The second issue of concern is the initial strong odor in the rooms when you first walk in possibly due to bug spraying. The hotel is already familiar with complaints about the odor and provides incense in the room. In our case, the odor was reduced substantially on the third day but our friends had to change their room because of a strong smell of mold. They finally managed to get another room in a different building and consequently, we were no longer next door to each other.

The grounds are well maintained and constantly getting cleaned. There are several quite lounge areas around the pool as well as places to hang out next to the pool bar. The beach is beautiful with white sand, palm trees, and tiki huts. Just a postcard perfect scenery. For an additional charge you can rent a cabana on the beach which makes the stay on the beach far more enjoyable. The cabana comes with a personal butler. We had an amazing good and friendly service from all the staff at the beach. Noteworthy is Alexis who is in charge of the services on the beach. He took it upon himself to cater to all of our needs and to pamper us.

The spa is unimpressive. The jacuzzi,, a small pool, a steam room, and a dry sauna are located outside and there isn't much of a spa ambience. We decided to skip the spa and instead had a devine massage with Katherine in the cabana on the beach.

As for the quality of the service, the staff in the reception, the pool, and beach area was very polite and friendly. The staff in the buffet restaurant was also friendly and professional. On the other hand, the staff in the specialty restaurants was not properly trained , was inexperienced and extremely unprofessional. In every dinner we needed to get the manager's involvement. Special thanks to Ivan who managed to smooth over a bad experience at Mercure and compensated us with a beautiful romantic dinner on the beach.

Except for the food in the buffet which was exceptionally tasty for both breakfast and dinner, we were disappointed with the quality and taste of the food in the specialty restaurants.

All and all, we enjoyed our stay at Secrets Royal Beach very much and will likely come back there again.

Room Tip: Choose a pool view room on the first floor. This way you are going to be a few steps from the pool a...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OfriCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 5 June 2014
Dear OfriCo:
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel.
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable.
Critics like yours, allow us to see the hotel from the point of view of the customer, and see through your eyes as you lived your holiday also you help us to improve the service that is why we are taking note about your kind suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

My husband and I just returned from Secrets Royal Beach in Punta Cana. We met our friends from England and spent 10 days at this resort. We had a fabulous time and met alot of great people from England, Germany, Portugal and the U.S. We will definitely return to this resort. Can't say enough about the entertainment staff "Eddie Murphy, Charlie Brown, Milky Way, Cynthia, Karon just fabulous kept us busy and had alot of fun. The restaurant staff were very attentive and polite, actually the staff all around the resort were FABULOUS. I hope the Management Staff know just how lucky they are to have such great people working for them. Hope to see you all again. Thank you so much for a great time and alot of good memories.
Jeff & Theresa

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ITSABLAST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 6 June 2014
Dear ITSABLAST
We are glad to hear that you enjoyed your stay with us. We congratulated on your behalf our personnel of Secrets Royal Beach, for helping to make your stay memorable. We will look forward to welcoming you back again. In our hotel we are honoured to have customers like you.
Comments like yours give us strength to continue on our way, thank you for your warm words of support and encouragement, your message will be communicated to all staff to share the joy I felt when reading it.
Thanks again.
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2014

First time to Dominican Republic, what an amazing place, travelled on the 3rd till 14th May with my partner for my 50th birthday, fantastic experience, nothing is too much trouble for the staff, definatley a 5 star experience from the extra little touches, the service even the gardeners say hello to you, everywhere is spotlessly clean, the beach toilets are the best I've seen for cleanliness, we had 2 phone calls to the room to check that we were enjoying our stay and that things were ok. Cynthia was very helpful when I was a little unwell she recommended a drink called a "bomba" to settle my stomach and it did the trick so thank you Cynthia, the staff around the pool are very nice too remembering what we had to drink, all in all a very pleasant stay and would love to go back there, we stayed in room 5328 which was very pleasant but not a great view but we didn't use the balcony all that much anyway apart from the jacuzzi, Excelente !!!!!!

Room Tip: If you want a nice view ask for one, if you want privacy ask for a top floor as the ground floor roo...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 6 June 2014
Dear Julie D
We are glad to hear that you enjoyed your stay with us. We congratulated on your behalf our personnel of Secrets Royal Beach, for helping to make your stay memorable. We will look forward to welcoming you back again. In our hotel we are honoured to have customers like you.
Comments like yours give us strength to continue on our way, thank you for your warm words of support and encouragement, your message will be communicated to all staff to share the joy I felt when reading it.
Thanks again.
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2014

One word to sum up our 6 day stay at Secrets Royal Beach....EXCELLENTE! The location is about 2o minutes from the airport. The resort is so beautifully maintained. The buildings, the pools, the gardens and the beach. The beach is probably the nicest I have ever seen in the Caribbean. Every morning, the beach has already been cleaned and redone by a tractor. The resort even rakes up the seaweed! The water is perfect temperature and is that blue green color that is priceless. We walked the beach for about an hour every morning and felt completely safe. Each resort has security up and down the beach.
Every morning we had breakfast outside looking at the ocean. Breakfast is amazing. All the fresh fruits, pastries, made to order omlets, cereals, etc.. You will not go hungry! Secrets has an incredible staff. All of the servers and captains are very friendly and attentive always refilling your coffee or orange juice. Santo was our favorite employee. Every morning he sang (Rhythm of Night!) and was just happy and eager to make sure the staff did their job.
After breakfast, we would either do the beach or the pool. There are plenty of servers that take your drink orders at the beach and pool. As I said, Secrets, has a great staff. Our server ANGEL, was OUTSTANDING and the term EXCELLENTE describes him. He worked so hard. Always friendly to all the guests. He remembered our drinks and always made us laugh. I also saw him go out of his way to help an older couple get a pool raft. Angel is and ANGEL and is a valuable asset to your hotel!!!
The entertainment was great during the day at the pool. It was a nice option to be able to play darts on the beach, beach or pool aerobics or some other game. And if you felt like doing nothing that was fine too. Our favorite Secrets entertainer was Cynthia. She is cute and bubbly and fun. In the evenings, we really enjoyed your shows in the plaza. The hotel's bands were really great. It was nice option after dinner to sit and have a drink and enjoy various music as well as the traditional Dominican music. The shows MCd by Eddie Murphy were fabulous and very entertaining.

We also used the spa 2 days of our trip. The spa is so relaxing and has all the nice amenities. Juan at the spa makes sure you get the most of all the amenities. He guided us to the dry heat sauna and steam rooms. The cold pools and hot tubs and all the special sprays and jets in the pools. Juan is such a sweet kid and a very hard worker.

Our favorite lunch spot every day was the Barefoot Grill. You could walk up in your bathing suit or shorts and get hamburgers, hotdogs and the BEST GRILLED chicken that we ever had. I think we ate the chicken 3 times that week!

Being able to choose from different restaurants at your sister property Larimar added value to us as well. It was easy to walk to as your resorts are connected. We really enjoyed Capers and the French restuarant. On the Secrets side, the Sushi bar was surprisingly really good as well as your seafood restaurant.

Our room was straightened up every night and replenished with clean towels, robes, soaps etc. Iris from housekeeping was cute and sweet and she did an excellent job every night!!

Thank you Secrets. We had a wonderful time thanks to all of your employees. They work so hard to please and do a good job. Everyone always smiled and said Hola. You have a nice group working for your hotel. Special thanks to ANGEL at the pool, Cynthia, Santo, Juan and Iris for really standing out and doing such a great job! We will come back!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JCCSUDET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 6 June 2014
Dear JCCSUDET
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach Punta Cana, in our hotel we are honored to have customers like you thank you very much for sharing your experience from your recent stay!
We are glad to hear that you enjoyed your stay with us and on your name we will congratulate our personnel for helping to make your stay memorable.
We look forward to seeing you again
Cordially
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 May 2014

We stayed for a fortnight at Secrets Royal Beach - it was our first visit to the Dominican Republic - and it was like being in paradise. The hotel has a superb location amid beautifully maintained grounds and is right on an incredible silver sand beach. The rooms are spacious and comfortable with a refurbished modern decor. We asked for a room on the top floor away from the noise of the entertainment area and that is what we were given. Our maid Eneida kept the room spotlessly clean and if we had any problems, the concierge was quick to sort them out.
This hotel compares very favourably with other Secrets hotels we have stayed at in Mexico and we particularly liked the elegant Plaza area where the nightly entertainment takes place, but it is also great spot to have a drink during the day and watch the comings and goings from the main lobby area. The restaurants are good particularly Oceana, Seaside Grill and Mercure, which cater for adults. There is a great selection of food in the Riviera Buffet. Other restaurants in Now Larimar cater for families, rather than couples and can be noisy and the service rushed.
The staff cant do enough for you and are so welcoming and helpful.Topacio who checked us in to breakfast each morning has the best smile in the resort. Carmen, Yaqueline, Faustino, Menques and Santos in the Riviera Restaurant really made our breakfast special. Not forgetting Santa, Juan and Alberto who kept us supplied with drinks on the preferred beach!
Thank you to all of you for such a wonderful holiday. We cant wait to go back!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Diane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 6 June 2014
Dear Diane T
Thank you very much for sharing all your experiences in the Secrets Royal Beach Punta Cana hotel and thank you for choosing us for your holidays.
For us it is an honor to receive reviews from our guest more if we could read that we have managed to exceed such important expectations.
I am glad to know that my personnel could make your holiday memorable!.
We will love to greet you soon again, so we have another chance to continue surprising you with our hotel and service.
In the name of my whole team, let me wish you and your all the best.
Yours sincerely,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bolton
Level 6 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 May 2014

Just returned from a great sunny week at this hotel.

Pros: Lovely beach, great for early morning walks. Beautifully clean everywhere and great spacious room. Lovely restaurants especially Oceana (Secrets side) and quality drinks. Great helpful staff (especially Eduard, restaurant). Gabriel, concierge was so trustworthy...my husband dropped a $100 bill and he found it and returned it to us!!!! Barefoot Grill does wonderful chicken, on the beach. No wristbands needed. No reservations needed for restaurants.

Cons: Pool area far too noisy for us, very loud music, silly games etc....just not what we like... more like a 3 star resort than a Secrets and spoiled by a member of the entertainment team constantly shouting on the beach and others telling people to give them "excelente" reviews on Trip Advisor, there really is no need for this. Don't assume the free bus to the shopping mall will turn up, as it didn't for us. Took 5 trips to reception over 3 days to get our toilet repaired ( I know... it's the Dominican) Tropical view rooms don't have a nice outlook, better to book Sea view.

To sum up, we did have a wonderful holiday and this is a really lovely hotel, which is popular for Honeymooners, but the loud daytime entertainment means we won't return.

Room Tip: Tropical view rooms don't have a good view, but are private, if you want to use the Jacuzzi on t...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lancashirewanderers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 6 June 2014
Dear lancashirewanderers4:
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay with us.
We are glad to hear that you enjoyed your stay at Secrets Royal Beach Punta Cana, and on your name we will congratulate our personnel, for helping to make your stay memorable. And also we take note about your suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Hoping we will see you soon .
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#4 Casino Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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