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“Lovely Surprise”

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Secrets Royal Beach Punta Cana
Ranked #6 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Mt. Pleasant, SC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely Surprise”
Reviewed 9 June 2014

We were invited to stay at Dreams by a Dominican Doctor, who booked our trip with "Colonial Tour and Travel". We did not know what to expect and had some concerns.
Upon arrival our first impression was not too good because we were offered an upgrade to a better ocean front suite and they would not accept our reservation as part payment. We did not take it.
A very nice driver took us to our room on an small electric van. The pathway was surrounded by palm trees and plush tropical plants. Awesome! We started feeling at ease.
Our room was excellent, a comfortable bed, nice sitting area, excellent TV and desk, and a wide balcony with sitting chair and a small table. The sea was close and we could see part of a white sandy beach. Under our window a beautiful pool winded around the whole area we. Lounge chairs were dispersed by the pool under gazebos and the beautiful landscape.
There were numerous restaurants, including a French restaurant that required reservations. First night we were tired and decided on "a la carte". We started going to the Riviera but it was cafeteria style. It was next to Oceanic. Rosa, one of the waitress saw us having doubts and immediately offered to get us a menu from Oceanic for us to decide. Rosa ended being the best waitress we've had. She was the reason that after our first night, we decided to have most of our meals at the Riviera. By the way Oceanic was a disappointment.
We were taking it very easy therefore, we got to the beach late and all the chairs under the hay umbrellas were taken. The chairs under the pine trees right on the water were so comfortable and shady that we decided to use them the rest of our stay. The water was wonderful except, it had too much algae. The good thing about it was that it didn't stick to your body.
Our stay was perfect except, the cleaning lady was very thorough, so much that one day I left a souvenir carelessly wrapped and she confused it with trash. Also the fan was very loud but the AC on auto was Ok.

Room Tip: The dreams building on the right (from the beach), our room on the 3rd floor was on a curvature the...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariaacordova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Mariaacordova
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay with us.
We are glad to hear that you enjoyed your stay at Secrets Royal Beach Punta Cana, and on your name we will congratulate our personnel, for helping to make your stay memorable.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Hoping we will see you soon .
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
State College, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

This resort is so beautiful and the staff is so wonderful. Cinthia, Karen, Milky Way, Charlie Brown, and Angel were the most entertaining staff members I've ever met! The rooms are HUGE and the food is 5 star quality. The hotel is only a 20 minute ride from the airport in Punta Cana, and when we got off the bus they had cold towels waiting for us. The reception staff was very helpful with getting us checked in quickly and we were on the beach in no time! So sad to leave but we will definitely be going back!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sofia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Sofia S
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach , we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2014

My husband and I went here for our honeymoon. From the moment we checked in we felt like family. We were greeted and welcomed with “welcome home”. The whole trip was amazing. Our room door had a honeymoon banner on it and the room was spotless. You can tell that all the staff truly enjoys working there, they are often singing and smiling. When passing them in the halls they always say hola. One waitress even picked me flower for my hair after she saw me taking photos of it and admiring it

Everything about this place is great! The entertainment, the beach, pool, drinks, food, and staff! We even made the news letter for being on our honeymoon. It was fun reading it every day to see the events of the day. Our favorite staff person was Juan Carlos. Every night he would remember us and offer us the drink of the day.

If you get a chance to visit this beautiful slice of paradise, enjoy every moment.
We miss it and it’s only been a week since we have been home.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sylvie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Sylvie M
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay with us.
We are glad to hear that you enjoyed your stay at Secrets Royal Beach Punta Cana, and on your name we will congratulate our personnel, for helping to make your stay memorable.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Hoping we will see you soon .
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croks
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

Overall we loved it! The best customer service. Always something to do! Thanks to the entertainment staff: Charlie Brown, akon, Fidel, Karen, cinthia, and Milky Way. Also loved our bartenders/servers Ruth, Patricia, willy, Elias, Joel, and Jonathan! Woohoo!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jesscav31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Jesscav31
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach , we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Carolina
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2014 via mobile

My wife and I went down in May for a week with another couple. After a short 20 minute ride from the airport and we were in paradise. Greeted by their staff with their common saying "welcome home", I wish it were true. There was not a bad time at the hotel. Everything was fluid, easy and enjoyable from checking in til we arrived at our room. We did spend the few extra bucks for the preferred club, DO THE UPGRADE. This lets you stay in the preferred section on the adult side of the resort. We had our own hot tub on the balcony, that Jackie ( great guy) surprised us with one night. We came in to find rose pedals in the shape of a heart on our bed with a trail to a drawn bubble bath in the hot tub with more rose pedals. Ok, back to the preferred club. You have your own bar in your hotel, we stayed directly across from it on our stay, some reveiwers said it was noisy, not the case at all. We never heard anything, and we only had to walk out of our room to get a top shelf drink. You also have your own prefered pool bar. Pretty sweet, being in preferred allows you to go to all 4 different sections of the hotel, only preferred can come to yours. Make note that there is a lot of fun at the other pool bars as well, but you will not have top shelf booze. Funny enough we always had a fun time in our preferred hotel bar, Francisco will make sure of it. The beaches are great and you dont get bombarded by people trying to sell you things, now if you walk 5 foot off the resort, get ready because they are everywhere. You honestly don't need to leave, they have any and everything you would ever need there and the service is unbelivable. If your hungry, they have numerous resteraunts onsite, only the hibachi needs reservations. The preferred over where the buffet is on the adult side is excellent. Most had great food and we tried to hit them all. The seafood on the adult side is not one of them. I love my fish and this place wasnt it. If one bad fish plate is the worst that happened to me at this resort, I call that a win. If you are going to Punta Cana, stay here. You will not be dissapointed!

Stayed May 2014, travelled with friends
Helpful?
2 Thank The_busy_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear The_busy_traveler
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay with us.
We are glad to hear that you enjoyed your stay at Secrets Royal Beach Punta Cana, and on your name we will congratulate our personnel, for helping to make your stay memorable.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Hoping we will see you soon .
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 June 2014

Just returned from a 2 week stay at Secrets Royal Beach and loved every single moment!

We flew as a couple with Thomson on the Dreamliner which was lovely, loads of leg room, comfortable seats, good food and excellent entertainment choices.

Check in at the hotel was smooth and fast, welcome drink and cold fresh facecloth on arrival. Our room was a junior suite with ocean view. We had king sized bed, hair dryer, coffee making facilities, mini bar (juice, sprite, cola, beer, water) restocked daily, safe, tv, dvd player, I pod docking station, toiletries (Sun screen SPF 15, lotion, body wash, shampoo, soap) bath robes, slippers, large umbrella, Jacuzzi on the balcony. Couldn't ask for more!

There are many restaurants to choose from. We had access to all at Secrets and Now Larimar and Garden View which are the adjoining hotels (the guests at Now Larimar and Garden View do not have access to Secrets) So many options including, Japanese, American diner, Mexican, French, Seafood Grill, Seafood, Suchi, BBQ on the beach, buffet. The food was delicious with lots of variety and always well presented.

The staff work very hard and cannot do enough for the guests. The waiters/waitress are fast and attentive, topping up glasses throughout your meal and they were all so pleasant and thoughtful. Tips are not expected but it's hard not to when you are given such good service, we tipped most nights, leaving $2 to $5. The bar staff are a wonderful fun team, drinks start getting served at 10am and they come round the pool and beach taking your order and bringing drinks all day! We couldn't help but tip these guys too! Now the best for us was the entertainment team, they're not just good they are EXCELLENTE! Each day you are given a list of the following days activities and times so you can choose to do as much our as little as you please. Things to keep you busy include, bowls, kayakes, catermeran, ping pong, ocean aerobics, pool aerobics, beach yoga, football, tennis, volleyball, Spanish lessons,paella making, cocktail making, t shirt painting, hat making.....the list goes on! The team that we loved and kept us entertained was Akon, Charlie Brown, Cinthia, Karen and Milky Way, without these guys it just wouldn't be the same, they are awesome!

Evening entertainment was also fantastic with great shows, from circus, dancing, Karaoke and audience participation games, all good fun.

There is a fab choice of excursions and they can be booked through your holiday agency or on the beach guys come round offering the same excursions cheaper which we dud and they were great fun and well organised for alot less money!

All in all this was our favorite holiday to date, everything was perfect and we will most definitely be returning soon!

Any questions feel free to send me a message.

Room Tip: A junior suite with ocean view is well worth the money
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
6 Thank titmoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear titmoot
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach , we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 June 2014

I have juts come back from the most amazing week in Punta Cana. We stayed at this hotel after we were recommended it by a friend and it lived up to all expectations!

Hotel:
The hotel was amazing, the room was big, spacious and comfy. The room was cleaned by our lovely maid Angel Maria (thank you Angel).Every need was met with such professionalism and excellence. The hot tub on the balcony was a great touch too.

Food: The food was fantastic. We ate at a majority of the restaurants. The best place to eat was Spice then Gabo, the mercure, then seaside, then capers, then buffet I was NOT impressed my the American restaurant at all. Breakfast was the best meal in the Riveria restaurant. Thank you to Rosel for cooking the most delicious omelettes every morning! The choice was great, with fruit, pastries, yoghurts, eggs and so on.

Pool: the pool was gorgeous, it was a lot bigger than I thought and just SO clean. The swim up bar was lovely and you could tell many people enjoyed it.

Beach: The beach was my favourite part about the whole hotel. It was so clean and just simply gorgeous. You have to get up early to get a sun lounger with a shade tree or you will be cooking in the boiling sun all day!

People: The staff were the most friendly people I have ever met in all my years of travelling! Everyone was excellente! Even though the waiters would see hundreds of people a day they still remembered your drink (thank you Alexander in the Riveria) which I thought was very impressive. The beach bar was amazing with so many delicious drinks on offer.

All in all this trip was fabulous, made so great by such a good hotel was fab food and the most lovely staff. Thank you Secrets I will recommend this hotel to all my friends!

Room Tip: swim up rooms aren't worth the extra money, tropical rooms away from the lobby are best as they...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HANNAH L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Ross L
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach , we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#6 Luxury Hotel in Punta Cana
#6 On the Beach Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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