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“Great Getaway!”

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Secrets Royal Beach Punta Cana
Ranked #7 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Greenville SC
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Getaway!”
4 of 5 bubbles Reviewed 10 June 2014

After spending the first 4 nights of our vacation at the Hard Rock my wife and I moved to Secrets for the second half of our trip. This was a planned move and a good one. I really love the smaller resort feel and Secrets Royal Beach was just that.
The room was great. We got lucky and ended up in a corner room on the top floor. Unlike a lot of other resorts any room is close to everything.
The food was average to good, but I don't ever expect to much out of an all inclusive. We really liked the grill on the beach for lunch or just an afternoon snack. The sushi was pretty good as well.
The entertainment team was great. Milky Way and Akon were two of the best I have ever encountered. Everyday they were on the beach leading different activities and did it well. As far as evening entertainment goes it is limited. You do have the option to walk over to the Now and enjoy their entertainment.
The beach was not great, but was nice. They work hard to keep it clean and free of seaweed. We never had any problem finding a chair on the beach unless you want a palapa. If you want one plan an being on the beach by 8:00 to get one. The pool was about the same. The bar service at the pool and beach were excellent. They really work hard taking care of you.
We did not have any spa appointments, but did use the gym. It was probably the most disappointing thing at the resort. So, not really a big deal.
Overall I would definently recommend this resort. I have never had a bad experience at any Secrets resort.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank zwpreston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear zwpreston:
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel.
We are glad to hear that you enjoyed your vacations at Secrets Royal Beach Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable.
Critics like yours, allow us to see the hotel from the point of view of the customer, and see through your eyes as you lived your holiday also you help us to improve the service that is why we are taking note about your kind suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,422)
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English first
Lynchburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We loved secrets for our honeymoon! Beautiful beach, room was nice, although would have preferred a tub in the room, food was great for an ai. Entertainment staff was great! Everyone is so friendly and helpful! Some to note: Nelson at the barefoot grill, jeffrey at preferred pool, jacqui at preferred club, bell boy with braces at the front lobby, main pool waiters (dont know their names!) entertainment peeps!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 57919Kidd22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Gerente at Secrets Royal Beach Punta Cana, responded to this review, 13 June 2014
Dear 57919Kidd22
We are glad to hear that you enjoyed your stay with us. We congratulated on your behalf our personnel of Secrets Royal Beach, for helping to make your stay memorable. We will look forward to welcoming you back again. In our hotel we are honoured to have customers like you.
Comments like yours give us strength to continue on our way, thank you for your warm words of support and encouragement, your message will be communicated to all staff to share the joy I felt when reading it.
Thanks again.
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iselin, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Just returned from this resort, the best I've been to so far. The resort is beautiful, impeccably maintained. The staff are very friendly and polite. The entertainment staff is excellent. The food was of high quality with a variety of restaurants to enjoy, the drinks were flowing endlessly. The room was spacious and the bedding was very comfortable. The beach is large, the water clean with no rocks or shells to walk on as you enter the water. There were many activities during the day if you choose to participate; the pool scene rocked in the afternoons. The entertainment was very enjoyable. I recommend this resort highly. Charlie Brown from the entertainment staff, as well as Fidel and Akon were great.

Room Tip: If you get a room on the first floor poolside you can walk right out your door and jump into the win...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Chara C
We are glad to hear that you enjoyed your stay with us. We congratulated on your behalf our personnel of Secrets Royal Beach, for helping to make your stay memorable. We will look forward to welcoming you back again. In our hotel we are honoured to have customers like you.
Comments like yours give us strength to continue on our way, thank you for your warm words of support and encouragement, your message will be communicated to all staff to share the joy I felt when reading it.
Thanks again.
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LaSalle, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

My husband and I have never been to Punta Cana before and Secrets Royal was suggested to us by our travel agent. We were so impressed with the resort. The rooms were spacious and comfortable. The pool side and beach side service was amazing. You were never without a drink. The staff were very friendly and attentive. The restaurants served delicious food, if the portions a little small at times. We really liked that it was adults only as the atmosphere was quieter. There were plenty of activities to join in during the day and good entertainment at night. We would definitely come back again.

Room Tip: We chose the Garden View room with the honeymoon package. It was first floor so everyone walked past...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Rachel S
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach Punta Cana, in our hotel we are honored to have customers like you thank you very much for sharing your experience from your recent stay!
We are glad to hear that you enjoyed your stay with us and on your name we will congratulate our personnel for helping to make your stay memorable.
We look forward to seeing you again
Cordially
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

I was about to sit down to write out a big long review when I see the prior review “Anniversary Trip of a Lifetime!” from yesterday (6/9/14.) This review pretty mimics my whole experience 5/25 - 5/31 and takes the words right out of my mouth.

This hotel was wonderful, the people, the grounds, the activities, and options. Our first time to an all-inclusive and it was worth every penny- "Excellente!"

Special thanks to Alberto in the preferred club for taking care of us all week long on the beach.

So relaxed! Can't wait to go back!!!

Tips:

Get preferred club.

Go to the plaza each night to see the shows- the entertainment team does a great job!

If you want to go to the hibachi style restaurant "spice" you can- but if you want to sit at the "theater" tables you MUST book on your first day.

Bring some $ bills, tipping is NOT expected but GREATLY appreciated- these people work their butts off to keep you relaxed and happy, it doesn't hurt to show some appreciation.

Room Tip: Preferred club is worth every penny- Tropical view rooms are right next to beach.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Simon B
We are glad to hear that you enjoyed your stay with us. We congratulated on your behalf our personnel of Secrets Royal Beach, for helping to make your stay memorable. We will look forward to welcoming you back again. In our hotel we are honored to have customers like you.
Comments like yours give us strength to continue on our way, thank you for your warm words of support and encouragement, your message will be communicated to all staff to share the joy I felt when reading it.
Thanks again.
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germantown Hills, Illinois
2 reviews
5 of 5 bubbles Reviewed 10 June 2014

After a number of trips to the DR, we have come to appreciate the passion and commitment DR resort employees possess. They truly do wish to serve you as best as they can. This most recent trip (6/1-6/7) met every expectation. At Secrets and the attached property, Now Larimar, you will enjoy a relaxing time with ample space, restaurants and entertainment. It was very impressive to see the wonderful performances in the evening supported by about 15 hours a day of rehearsing. The spa is a good experience, and again, they treat you extremely well. In addition, there are numerous excursions available if you care to leave the resort. Unless your only objective is to play on the beach, I would recommend a little adventure, especially a trip which allows you to better understand the culture of the country. Several employees stood out which always makes it more fun, as you develop a few relationships. If they are still there, look for Nelson, Pedro Lopez, Fernando (at the pool bar), Benito, Yancely, and Akon; just to name a few. So, what are you waiting for? Book it!

Room Tip: We felt fortunate to have a first floor room. Except for the stairs, others on the two other floors...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear DaveICU2
Thank you very much for sharing all your experiences in the Secrets Royal Beach Punta Cana hotel and thank you for choosing us for your holidays.
For us it is an honour to receive reviews from our guest more if we could read that we have managed to exceed such important expectations.
I am glad to know that my personnel could make your holiday memorable!.
We will love to greet you soon again, so we have another chance to continue surprising you with our hotel and service.
In the name of my whole team, let me wish you and your all the best.
Yours sincerely,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 June 2014

I stayed at Secrets Royal Beach from 20th May to 30th May 2014. The hotel was absolutely amazing, the staff were very welcoming and always very friendly and helpful. Karen from the entertainment team was my favourite member of staff and I will tell you why... On the first day of meeting Karen, we all introduced ourselves (we were a group of 4), it was almost as if she took a mental note of all the information we had given her as on the second day, Karen came over to our group and not only was her smile very warm and infectious, she remembered everyone's name without being prompted (now that's a skill!!).
The hotel staff was always on hand to help and we wanted for nothing and when we did, we received it within good time.
The hotel grounds are beautiful and are extremely well kept. Be sure to get involved with the the poolside and beach games the hotel offers great incentives which I would say are worth it.
Do try to eat at all the restaurants. There is an array of choice, flavours and cuisines so if you have the opportunity, do try them ALL!!
One thing I will say is, do brush up on your Spanish a little as when speaking to Room Service, there can be a bit of a language barrier.
I would like to say a massive thanks to Ramon, Karen, Cinthia, MilkyWay and Patricia, for making our stay a pleasant one. Hope to see you all again very soon.
If you are looking for a nice relaxed resort to stay in whilst visiting Punta Cana, this is definitely a great choice.

Nana xxx

Room Tip: The higher the floor, the better the view. The quieter rooms are garden facing rather than pool faci...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSERPC, Manager at Secrets Royal Beach Punta Cana, responded to this review, 14 June 2014
Dear Nana B
Receive cordial greetings on behalf of the entire personnel of Secrets Royal Beach , we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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