With the Divine Package, being the most expensive one they offered, there were a few privileges an benefits included. My hubby and I originally booked our wedding at Now Larimar, which was literally 5 min walk from Secrets Royal Beach, but because they sold out of Master Suite rooms, they were not able to upgrade us. So we were stuck with a "partial" ocean view room. However, through numerous attempts, our wedding travel agent felt bad and decided to pay out of her own pocket to "upgrade" us to Secrets from Now. In other words, Now or Secrets could care less about brides and grooms, regardless of the act they put on in person, regardless of the marketing scam. When we were upgraded to Secrets, it was still the same room category, Secrets did not want to upgrade us to the next category - which would have been Master Suite. Instead, they wanted to sell upgrade to us at $150/night. and our Preferred club oceanview room was also terrible, they only gave us second floor. This meant, we could also see palm trees blocking our eye view, can't see any ocean really. Also, the air conditioning in this room was super poor, at one time, we had over 8 people in our room on the day of our ceremony, it was extremely hot, we were sweating in our AC room. We called for maintenance and they did nothing to fix it. In comparison to Now rooms which most of our friends stayed in, this Secrets room was a waste of money. Secrets and Now have no difference in room decor, but Now is much cheaper.
That's not it, the Divine Package included photography from WBA studio (30 minute video and 24 pictures) during the ceremony turned out to be a scam too. The pictures were of terrible quality, not very professional. My friends with DSLR took better pictures than them. The video? the whole length of the video was only 26 minutes long (4 min shy) and the last 5 minutes of it was entirely advertising for the resort! Which meant, they gave us a video less than 20 minute worth of ceremony. The photographer didn't bother to stay after the ceremony, they abruptly took off and told us to pick up the products the next day, this was told during my cocktail party after the ceremony.
The "romantic dinner" on the beach which was also included in Divine package, was totally not worth it either. There was barely any light, so we requested them to bring us some candles. We couldn't see what we were eating. There were other couples sitting really close to us having "romantic dinner". It didn't feel very private or special.
Breakfast in bed day after ceremony was also included in Divine package, well this was not at all different than calling for room service. The menu was also the same as room service. I didn't see this as any value.
I would strongly suggest to stay away from Now and Secrets if you want to book a destination wedding. It is not worth it.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana