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“3rd year in a row and just as good as ever....” 5 of 5 bubbles
Review of Secrets Royal Beach Punta Cana

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Secrets Royal Beach Punta Cana
Ranked #6 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Acton
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“3rd year in a row and just as good as ever....”
5 of 5 bubbles Reviewed 16 July 2014

We just returned from 2 weeks at Secrets. This was our 3rd visit in 3 years and we have to say, this place just gets better and better.
Overall our travel experience was as smooth as could be. We traveled with Sunwing Vacations and our flight was on time and easy (get the Elite Plus upgrade - well worth the extra couple of bucks). On arrival in Punta Cana we were met by the driver from Gobecon (we booked private transfers and weeks worth of internet - again, well worth the money). Our private transport took us right to the resort in a brand new vehicle - great not to have to sit thru the drop off points at the other resorts before we got where we were going.
Check in at Secrets was quick and easy and we were in our room within 20 mins of arriving, and on the beach with a drink and BBQ lunch 15 mins after that!

We chose the option of the swim up room again - they are definitely the rooms to go for - and the room was ready, clean and fully stocked (mini bar, towels etc) right from the start.
The staff at Secrets are some of the best you will ever encounter, nothing is too much trouble. To try and single any out is really hard, but some of the superstars are:

Pool wait staff - Angel. Always smiling, happy and entertaining - and kept us in drinks for the whole 2 weeks.
Entertainment staff - Akon, Charlie Brown, Karen & Milky Way. These guys work their butts off all day long - amazing.

Food on our trip last year was great, and this trip we think was even better. We only used the restaurants on the Secrets side but every meal was great. Steaks at the Seaside Grill, seafood at Oceana, sushi at Gohan and a great buffet at La Riviera - not to mention the lunch BBQ on the beach at the Barefoot Grill (chicken is to die for).

Entertainment was as good as last year - not over the top but something every night. From just music from the house band to full shows there is something going on in the plaza every night.

Overall another great trip to Secrets and we are already talking about making it 4 in a row next year.

Room Tip: Choose the swim up rooms in the 4000 block. Best location.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear Simon F:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours more knowing that we exceed your expectations once more.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, once again!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,371)
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English first
San Antonio, Texas
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

The place was beautiful from the lobby to the pool area. The staff are friendly and very helpful. I went with 17 of my girlfriend's celebrating 10 years in our sorority. Of course with 18 girls, the staff began knowing exactly who we were quickly, but I realized they were like that with all of the staff. Milky Way and Karen were awesome!!! The shows were great. Now Lamiar was awesome as well, and having access to both gave us so many options. The pool was the best, but I just wish it didn't close so early (6). The beach was wonderful and they kept the grounds immaculate.

How can you complain about 24 hours of room service? Anything you wanted was right at your fingertips. They cater to your every need. The room was wonderful and the turn down service was a great addition. The chocolate candies are good and they will give you extra if you ask :-)

The only complaint I will say is that because it is an adults only it is not so "poppin" if you are going to party. But definitely the place if you want a honeymoon spot or a place to just relax.

However, Larimar makes up for this with the outside karaoke, sports bar, casino, and club. The club stayed open late (1 and 2 am) since everything at Secrets shuts down early (11:00 ish).

All in all, I would definitely go again, but next time I'm taking my husband!!! It was a blast and I would most certainly stay at a secrets property on any vacation.

Room Tip: Anything closer to the pool/beach area. Other reviewers said you want to be close to the lobby, but...
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank taj702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear taj702:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

I can't say enough about how wonderful Secrets is! The service was "excelente" and everyone is welcoming, sincere, and ALWAYS happy! During our stay, July 6-10, all we wanted to do was have a relaxing getaway and we did just that. The entertainment staff wasn't too pushy like other places we've been and they did exactly their job of entertaining. I loved in the afternoons how they strolled around welcoming and talking with the guests, no sales pitch or gimmicks, just talked. Karen is part of the entertainment team and I looked forward to our afternoon hangout each day. The beach bar, Marlin, on the Secrets side definitely did not disappoint! Anglade, part of the beach bar staff, came around to us about every 15-30 minutes to check on us and see if we needed another drink! He made sure we were well hydrated :) During our stay many of the servers at various restaurants provided excellent service but in particular, Nelson at Barefoot Grill and David and Miguel Salas at Carnival. With as many people as these servers wait on each day somehow they remember your name and the drinks you like. We didn't spend much time in our room, but our room was well maintained and we looked forward to seeing what creative animal or shape the maid staff made for our bed as well as the turndown service. Overall, we had a wonderful experience and will definitely return!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear Beth G:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reykjavik, Iceland, Europe
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

Went there for our 10 day honeymoon and were pleasantly surprised by how accurate the the "ad" is to reality! Everything looked just like all the beautiful photographs they use to promote the hotel. Amazing luxury and good food and great service all around! Tried all restaurants and can recommend all of them!

Recommend giving the staff some tips as they earn less than a nights stay for one person pr month!

I will hopefully return one day. Loved our stay!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank IrisAgusts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 24 July 2014
Dear IrisAgusts
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in Secrets Royal Beach Punta Cana.
We are glad to know that we exceed the expectations of such a special trip like a honeymoon. Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We have congratulate on your behalf all our personnel, whose service contributed in your happiness
On the other hand, we are glad to read that you would like to come back, if that happened, it would be an honor if I can meet you personally.
Yours sincerely,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

I surprised my husband with this trip for his retirement. We were extremely happy with Secrets Royal Beach.. The employees were very accommodating, happy and friendly. The room was great and was cleaned and turned down at night....The food was great. We especially liked Capers, the Italian restaurant and the Riviera Buffet for breakfast. Josephina, the mimosa lady was very sweet. the Barefoot Grill was great for lunch also. Nelson was our waiter daily and he was amazing...
The beach was beautiful white sand and plenty of lounge chairs and bar service. We spent a lot of time at the swim up bar and found Ruben to be especially friendly and a great bartender.
Everyday at 3pm the entertainment team(Akon ,Karen, Cintier ,Charli and Milky Way), did their dance and song which we loved ..
They had a lot of great activities from the foam and water balloon party in the pool to nightly entertainment in the plaza.
We highly recommend Secrets Royal Beach and are looking forward to returning with some very nice friends we met there... thanks for a great vacation!!!!!!

Room Tip: Ground level rooms are next to the lazy river which is nice.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JoanG1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear JoanG1957:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

Secrets Royal Beach was okay, don't get me wrong we had a great time but there were some things we didn't like. The food was mediocre but the staff was extremely friendly. Maintenance and housekeeping concerns were either not dealt with or dealt with very slowly. We were supposed to get a honeymoon package which we had to ask for twice and only received part of. The pool and beach area were phenomenal, highlight of the trip. Our #1 issue was the constant hard sell. From the moment we got there we were constantly being pushed into sales pitches. One staff member told us that if we didn't come to a meeting designed to sell time shares he would be fired. When we asked about the free snorkeling they told us they didn't have it (which they did) and tried to up-sell us to scuba diving. The entertainment team was a lot of fun. We would definitely do another all-inclusive, especially and all-adult one, but maybe not with Secrets.

Room Tip: Our garden view room overlooked the central plaza which is far from the beach and restaurants but gr...
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank jadarga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 24 July 2014
Dear jadarga
Thank you for taking the time to write your comments to us regarding your stay. We were concerned to learn we did not completely fulfil your expectations and we deeply regret the inconveniences you encountered.
As a service oriented company, our objective is not only to fulfil, but also surpass our guest's expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guest's experiences play a key role in this continuous process.
Again, we do value your comments very much and hope to have the opportunity to serve you again in the future.
Regards,

Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

My husband and I have just returned from a 14 night stay at Secrets Royal Beach Resort in Punta Cana. If your thinking about booking this hotel, hopefully this review will give you all the information you need to bite the bullet and BOOK IT!

Our room was lovely and big, a little dark as there is not too much light but we were rarely in the room so it didn't matter too much to us. The rooms come with a fully stocked minibar with beers, soft drinks and water and were lovely and clean also with a turn down service in the evening.

We can not get over the staff and service that we received at the hotel, it was fantastic. The bar staff, in particular - Hendry, Fernando (at the pool) Carlos (at the beach) and Juan Carlos (on the drinks station) were excellent always ensuring we had a drink and even brining us one if they seen we our glasses were empty without us even ordering one. We liked to have pre-dinner drinks at the la habana bar near the reception, the service there was also fantastic. We stayed during the World Cup and the match was shown on the big screen in the lobby, the drinks service was excellent and there was even little mini desserts to enjoy at half time!

At the buffet, for breakfast, lunch and sometimes dinner, we must mention to Rosa, Jospefina, Salter and Carlos who always made sure we were well looked after with drinks and or if we wanted a table outside, nothing was too much trouble. We did tip a few dollars for food and drinks and were happy to do so as the service was so good.

Before we went to Secrets, I had read a number of mixed trip advisor reviews on the food. The food is excellent. We mainly ate at the buffet or the seaside grill. We did try oceana and gohan but preferred the buffet as there was so much to choose from and everything was very fresh and tasty. My only criticism of the buffet would be that sometimes the food was warm instead of piping hot. You could pretty much eat Steak every night if that's what you fancy. We ate in the bluewater grill, tamarind, capers and spice at the now larimar but felt that the food at Secrets was of a much high standard. We did go twice to the teppanyaki table for the show cooking at spice (which you need to book at reception). We did enjoy the food but it was the same food/routine the second time around, so once is enough.

The daytime entertainment was good, you could get involved if you wanted, there was yoga, aerobics, volleyball on the beach and then more lively entertainment around the pool from about 3.30pm to 5pm each day. The evening entertainment was a bit dated though. We did go to the eclipse nightclub at now larimar but left after 30mins as it wasn't our scene. We did enjoy the casino at now, it was great fun and we did win a few dollars which is even better!

We left the resort once to go to Sanoa Island, we wished we hadn't bothered as it wasn't worth the $180 we paid. We soon realised that we had left a 5 star resort to go on the trip and it was far 5 star. The trip was booked on the beach from Seapro and was nothing to do with the hotel though, so I will write a separate trip advisor review for Sanoa island.

All in all we had a fantastic time, we would definitely recommend this hotel to couples or friends. We will definitely return again and would be interested at looking at other Secrets resorts in the future.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Handy404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear Handy404:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#6 Luxury Hotel in Punta Cana
#6 Spa Hotel in Punta Cana
#6 On the Beach Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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