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“High expectations”

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Secrets Royal Beach Punta Cana
Ranked #8 of 113 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 19 July 2014

I must admit that after staying at secrets st james in Montego Bay I had extremely high expectations.....while royal beach can't compare to secerts st james/wild orchid it was a good choice. The rooms were nice, although the bed was a little (okay a lot) firm, the grounds were lush, beautiful and clean. The beach and pool were nice with adequate seating. The restaurants were great and didn't require reservations. I was really shocked with the quality of the shows; the entertainment team exceeded expectations!!!! My husband and I attended a timeshare presentation with Mario and surprisingly it was no/low pressure. I set my timer on my phone to alert me when 90 minutes had passed but before it alarmed we were out of there; they gave us a great pitch, we declined and that was that!!! Mario was awesome!!! When booking excursions go with Punta Cana experts.....they gave us a better rate than Amstar (Secrets excursions company) and the service was outstanding....ask for Claire, she will take great care of you.
My only complaint was the language barrier....yes I know I'm in Dominican Republic and Spanish is the native tongue BUT in all my travels this was pretty bad. For example we attempted to ask for steak sauce during dinner, the waiter couldn't understand us. Several times I asked for change for a $5 or $20 (for tips) the staff had difficulty understanding. The staff was attentive and most were eager to please but the language barrier did make communicating a little difficult.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank stephrn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 24 July 2014

Dear stephrn01:
Thank you for took your time for sharing your valuable feedback about your recent stay at the Secrets Royal Beach we re glad to read that you enjoy and relax as wanted.
We would like to thank you for sharing your experience with us and at the same time we regret that you find that we must improve our communications skills. On that way we will like to kindly inform you that all our personnel is taking English lessons.
Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We are looking forward to welcome you back again
Best regards
Luis Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,467 - 5,473 of 10,206 reviews

Reviewed 19 July 2014

My wife & I recently got back from 2 weeks holiday at secrets royal beach / punta Cana and I have too say that it was "excellente' will try too keep this short but truthfull
Hotel
The hotel was pristine
Room
The room was larger than wee expected and was perfect
Food
Excellente
Entertainment
Had a different show very nite normally I don't usually like shows but these where very good
Pool & beach
Both where excellente
Service
Must say wee have been too a lot of hotels through the years including other secrets hotels but the service at this hotel is excellente the staff can just not do enough for you at this point I have too say thanks too George the rep at the lobby. Briana the Thomson rep , The waitresses yamandi , Lisa , Ruth , entertainment staff. Charlie Brown , Milky Way , and fiidal and Carlos the beach waiter also all the other hotel staff too many too remmember thanks for everything you made us really feel at home
One thing I have too say is about the people who complain I do not know how they can moan about anything in this hotel I don't know what they expect if they did not like this hotel they should really just stay at home
I would without doubt come back here again hope this helps

Room Tip: Book early
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
8  Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 1 August 2014

Dear William L:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

What a stay I had. Great grounds. Great great staff. Great food. Great beach and pool. Not really much more to say other than that, if you're looking for quiet time or excitement time, Secrets offers everything. A special shout out to all of my compiches and you know who you are. Can't wait to come back. Aribe, abajo, acentro, checka checka!!!!!

Room Tip: Rooms with a pool view are great.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank mamajuanaforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 1 August 2014

Dear mamajuanaforever:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

My wife and I wanted a quiet getaway on a warm tropical beach...and we got it! The resort setting and facilities were outstanding. The people were generally friendly and service was quite good (as long as you're okay with "laid back" but friendly (don't count on much being "on time" or in a rush..but hey you're on vacation!). Kudos to Mac and Jensey who were just over the top genuine and sincere. If you're looking for a place to relax you'll like it, but they also have activities from para-sailing, scuba, boating, lots of parties and group activities and nightly entertainment (skip the casino). We did the zip line activity one day and it was awesome. The entire trip was very professionally operated with safety top of mind...the roads getting to the mountains were quite interesting and were truly part of the adventure, as was seeing the real DR away from the resorts. The only disappointment was the food which at best was just okay, not the "gourmet" as advertised. Best place to eat lunch was the the "Barefoot Grill" on the beach! The chicken was really good! Otherwise we were underwhelmed with the food.
If you like Cigars, walk north for about 5 minutes along the beach to a little shop the the right of the "shopping area" (Don't go INTO the shopping area, you will be overwhelmed by the shop owners trying to get you into their store) The shop makes La Perla Dominicana cigars on site and we were lucky to get a personal show of how it's done. Even better their cigars are among the best I have ever had. Definitely ordering some more! If you do walk to cigar shop be prepared for for the beach vendors like "santa clause", "Elvis" and "Coca-Cola", who do their best to befriend you and get you into the "shopping center". I didn't feel unsafe at anytime...just annoyed!
Overall it was a great time and we would strongly consider going back. BTW..bring $10 per person to get into the country at customs...free to leave, but you might not want to. : )

Room Tip: Although the "regular" rooms are very nice, the Preferred Club is worth the extra fee. In...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 24 July 2014

Dear stephrn01:
Thank you for took your time for sharing your valuable feedback about your recent stay at the Secrets Royal Beach we are glad to read that you enjoy and relax as wanted.
We would like to thank you for sharing your experience with us and at the same time we are deeply sorry about the bad experience with the food choices you found during your stay; we are working very hard to improve them, and as per our different customer satisfaction surveys, this is a point that we are achieving step by step, though it is very hard for us realizing that we are still too far to meet your expectations. Food, as you may know, is the most difficult chapter in the Hospitality Industry, as you may find as many opinions as guest you may host, but for all of us, satisfaction of each palate is the main goal, and you can believe we are not going to give up on it.

Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We are looking forward to welcome you back again

Best regards
Luis Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Just returned this morning from 14 nights in secrets didn't want to leave the place.This is our second year in a row at secrets and will defenetly be returning.The rooms are very comfortable and nicely decorated we've had a swim up room each year and would recommend it the beach is gorgeous the food is fab but most of all the staff are AMAZING! They cannot do enough for you especially Angel the holiday wouldn't be the same without Angel.Also Alberto,Santa,Mongo and the entertainment staff they all work so hard to make you happy and cannot do enough for you. They made our holiday.The best holidays I've ever had we're here.super excellete!!!

Room Tip: Swim up room
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Pam792014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 1 August 2014

Dear Pam792014
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel.
We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.
Kind Regards,
Luis Gomez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Everything at Secrets was GREAT! The only thing that was lacking was the food. Did not really enjoy the food in the restaurants. Also, ICE was at a minimum : -). Other than that, it was a great resort.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
2  Thank Jazz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 24 July 2014

Dear Jazz M:
Thank you for took your time for sharing your valuable feedback about your recent stay at the Secrets Royal Beach we are glad to read that you enjoy and relax as wanted.
We would like to thank you for sharing your experience with us and at the same time we are deeply sorry about the bad experience with the food choices you found during your stay; we are working very hard to improve them, and as per our different customer satisfaction surveys, this is a point that we are achieving step by step, though it is very hard for us realizing that we are still too far to meet your expectations. Food, as you may know, is the most difficult chapter in the Hospitality Industry, as you may find as many opinions as guest you may host, but for all of us, satisfaction of each palate is the main goal, and you can believe we are not going to give up on it.

Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We are looking forward to welcome you back again

Best regards
Luis Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

This resort is beautiful,great staff, and great food! The staff is very warm and welcoming, always have a smile on their face! Service is through the roof awesome! The shows they have at night are fantastic! If you ever try a place please consider Secrets!

  • Stayed: August 2013, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank tzsbrown .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 1 August 2014

Dear tzsbrown
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel.
We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.
Kind Regards,
Luis Gomez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Punta Cana
#4 Casino Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#8 On the Beach Hotel in Punta Cana
#8 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range: £224 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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