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“Amazing service, gorgeous views, relaxing vacation”

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Secrets Royal Beach Punta Cana
Ranked #7 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing service, gorgeous views, relaxing vacation”
Reviewed 21 July 2014

Secrets Royal Beach in Punta Cana is a great resort. The service was amazing. Every employee we encountered was extremely nice and professional. The resort was beautiful. The beach was gorgeous, well serviced, and safe. The entertainment team always had something fun to do if you chose to participate. The evening entertainment was great! There are 4 restaurants at Secrets and then more restaurant you can use as well at the family resort Now next door. The restaurants were very good, had great service, and easy to access. This is a great resort and we will definitely be recommending this resort to anyone headed to Punta Cana!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank _S-J_860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear S-J_860
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel.
We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.
Kind Regards,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

This was our first visit to a Secrets resort having holidayed in Europe for the last 10 years and I can honestly say the level of service and accommodation was one of the best we've had.

The food was really good and we never failed to find something we liked in the 14 days we stayed. Additionally, the restaurant staff were amazing. They could not do enough for you and we loved. I would like to pay particular praise for Menquis, Josaphina and Carmen who were particularly attentive throughout our stay.

The entertainment team were the best we've had. Akon, Charlie Brown, Milky Way, Cynthia and Karen worked tirelessly to provide a varied programme of events throughout our stay. Additionally, the dance team and house band were also great entertainers and we especially enjoyed the beach party and Tribute Shows.

Overall this was a great holiday made by the lovely setting, great staff and terrific people we met on our visit. There is something for everyone at this location. Tranquil areas away from the pool bar, full on fun in the main pool (afternoons is when this livened up) and a varied programme of fun events on the beach.

We would certainly recommend this resort to all different ages and would certainly look to return ar some stage.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ManchesterSalsaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear ManchesterSalsaBoy
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel.
We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.
Kind Regards,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

So many things to do and see, a week felt hardly enough. It was a great experience for me and my husband. You have the Now larimar right next (the family part of the resort) so u get to enjoy that as well. The entertainment crew was fun and amazing!!! At the pool, the beach, the night club, and the events at the plaza. Special thanks to:
Akon
Charlie Brown
Milky Way
Rihanna
JC
Evelyn

You guys are the BEST

Cesar
Alberto, Luis, Jose, and all the AWSOME bar tenders who with a little guidance of how you lien your drink they always aim to please :)

They even have a daily newspaper that tells you the schedule for the day!! I would highly recommend it to everyone!!! Just go there and you will see what I mean.

All the employed are super nice and always smiling and greeting us.
The only thing that was a bummer was that the casino did not have air conditioning. If they fix that I literally have nothing but great things to say about Secrets resort!

WE WILL MISS THAT PALCE SO MUCH
Thank you for an excellent experience!
Tal&David

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tal Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear Tal Y
Thank you for your time and effort writing a review about your vacation experience at our beautiful Secrets Royal Beach hotel.
We are truly delighted to read that our service team, our location, your room and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully in the not far future.
Kind Regards,
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee, United States
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 July 2014

We returned from Secrets last week. The Dominican Republic is an absolutely beautiful place and we will return but we would probably try another resort. Secrets is nice, well kept but just missing something. The food was fair at best. Breakfast - it took a few days but we finally figured out that ordering room service was by far the best option. Lunch on the beach or at La Riverea was probably the best meal of the day. Dinner-not good. We sprung for the a romantic Dinner on the beach and it was fantastic. We tried 6 other restaurants for dinner at both Secrets and Now and never had a good meal. The entertainment team works hard to keep guests involved and they do a fantastic job. The service at restaurants was lacking at times and I was left wondering if we had upgraded to the Elite club it might have been better. For us, it wasn't worth the extra money to upgrade rooms, it wasn't that much farther to walk to the beach and pool. Internet wasn't important since we were on vacation and wanted to unplug from the outside world. Yes, there was some seaweed on the beach but it wasn't bad. Please remember to tip the housekeepers, bartenders and pool wait staff a few dollars. They work hard and are extremely grateful for a dollar here and there. We left the resort feeling that we had a nice vacation. We just couldn't say WOW that was a fantastic place.

Room Tip: For us, a swim up room just wasn't worth the extra money.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank 135HelenC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 24 July 2014
Dear 135HelenC:
Thank you for took your time for sharing your valuable feedback about your recent stay at the Secrets Royal Beach.
We would like to thank you for sharing your experience with us and at the same time we regret that you did not enjoy your stay fully. We are disappointed of not been able to generate that WOW factor you are talking about.
Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We are looking forward to welcome you back again
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bronx, New York
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 July 2014

I must admit that after staying at secrets st james in Montego Bay I had extremely high expectations.....while royal beach can't compare to secerts st james/wild orchid it was a good choice. The rooms were nice, although the bed was a little (okay a lot) firm, the grounds were lush, beautiful and clean. The beach and pool were nice with adequate seating. The restaurants were great and didn't require reservations. I was really shocked with the quality of the shows; the entertainment team exceeded expectations!!!! My husband and I attended a timeshare presentation with Mario and surprisingly it was no/low pressure. I set my timer on my phone to alert me when 90 minutes had passed but before it alarmed we were out of there; they gave us a great pitch, we declined and that was that!!! Mario was awesome!!! When booking excursions go with Punta Cana experts.....they gave us a better rate than Amstar (Secrets excursions company) and the service was outstanding....ask for Claire, she will take great care of you.
My only complaint was the language barrier....yes I know I'm in Dominican Republic and Spanish is the native tongue BUT in all my travels this was pretty bad. For example we attempted to ask for steak sauce during dinner, the waiter couldn't understand us. Several times I asked for change for a $5 or $20 (for tips) the staff had difficulty understanding. The staff was attentive and most were eager to please but the language barrier did make communicating a little difficult.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank stephrn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 24 July 2014
Dear stephrn01:
Thank you for took your time for sharing your valuable feedback about your recent stay at the Secrets Royal Beach we re glad to read that you enjoy and relax as wanted.
We would like to thank you for sharing your experience with us and at the same time we regret that you find that we must improve our communications skills. On that way we will like to kindly inform you that all our personnel is taking English lessons.
Comments like yours are a true inspiration to our continued pursuit of excellence in everything.
We are looking forward to welcome you back again
Best regards
Luis Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 July 2014

My wife & I recently got back from 2 weeks holiday at secrets royal beach / punta Cana and I have too say that it was "excellente' will try too keep this short but truthfull
Hotel
The hotel was pristine
Room
The room was larger than wee expected and was perfect
Food
Excellente
Entertainment
Had a different show very nite normally I don't usually like shows but these where very good
Pool & beach
Both where excellente
Service
Must say wee have been too a lot of hotels through the years including other secrets hotels but the service at this hotel is excellente the staff can just not do enough for you at this point I have too say thanks too George the rep at the lobby. Briana the Thomson rep , The waitresses yamandi , Lisa , Ruth , entertainment staff. Charlie Brown , Milky Way , and fiidal and Carlos the beach waiter also all the other hotel staff too many too remmember thanks for everything you made us really feel at home
One thing I have too say is about the people who complain I do not know how they can moan about anything in this hotel I don't know what they expect if they did not like this hotel they should really just stay at home
I would without doubt come back here again hope this helps

Room Tip: Book early
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
8 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear William L:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsdale, New Jersey
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 July 2014

What a stay I had. Great grounds. Great great staff. Great food. Great beach and pool. Not really much more to say other than that, if you're looking for quiet time or excitement time, Secrets offers everything. A special shout out to all of my compiches and you know who you are. Can't wait to come back. Aribe, abajo, acentro, checka checka!!!!!

Room Tip: Rooms with a pool view are great.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank mamajuanaforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Secrets Royal Beach Punta Cana, responded to this review, 1 August 2014
Dear mamajuanaforever:
Receive cordial greetings on behalf of our entire personnel , we would like to thank you for sharing your experience, is our absolute pleasure reading reviews as kind as yours.
We have congratulated all our staff whose service contributed in your happiness.
We hope that we can welcome you back soon, and we can meet personally!
Best regards
Luis Gomez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Royal Beach Punta Cana

Property: Secrets Royal Beach Punta Cana
Address: Ave Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#4 Casino Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Secrets Royal Beach Punta Cana 4.5*
Number of rooms: 465
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Secrets Royal Beach Hotel Punta Cana

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