I might say that this is my very first review on TripAdvisor, and this was the first time I travelled solo to a beach resort. I work for the hospitality industry myself, so I felt the need to share my experience with other travelers and colleagues with a fair review. I went for a business trip to Dominican Republic and I had the luck to stay at NH Royal Beach for 3 nights. As you can imagine I was frightened of going by myself to a beautiful paradisiacal Caribbean resort. This is indeed a place for couples and not so much for “solo” travelers. I guess groups will also enjoy this place very much. Despite this fact nobody would ever felt alone or left behind here. The staff made my trip memorable, they never let me felt sad, lonely, or anything like that! Thank you very much to all the friendly staff.
CHECK IN: I had a really fast and easy check-in with Esmiley (who really had a smile on his face all the time). I was placed in a double beds suite, but since I was going my myself I asked Esmiley if he could move me to a one bed room and he didn’t even hesitate, he made the switch in a glance! I was so happy with this. I had also requested a suite with a quiet location and high floor, and that was exactly what I got. The start was terrific!
RESORT: The resort itself is beautiful, very clean with well kept grounds. Decoration is simple and beautiful with a touch of modern and Caribbean style.
ROOM: it was a beautiful suite, with nice warm and Caribbean accents and colors. A beautiful terrace with a nice view and a Jacuzzi! I would have enjoyed this more if I was coming with my significant other, this is a nice touch. I had my coffee machine and a daily re-stocked mini fridge (included, this was perfect). The bathroom has a good space, two sinks (perfect when you travel with someone else), toiletries from Agua de la Tierra (loved the soap and conditioner).
HOUSE KEEPING: this people really need an applause, my room was never dirty, they made the suite 2 or 3 times a day, turn down service was impeccable, and toiletries where always replaced! Kudos to housekeeping department!
FOOD AND BEVERAGES: this was the HIGHLIGHT of my trip! I was impressed by the service at Festival Buffet and Pure (French restaurant). I do not remember everyone’s name but I’ll give it a try. Special thanks to Zamora, Orlando, Felix, Josefa, Hansel (my personal favorite waiter), Rafael, Sr. Domingo (Service Manager), Jose (Somelier), Desleydis?, and others. These people made me feel so welcome with their constant care, smiles and small chats….you are the best service I’ve ever experienced so far! Thank you all for taking such good care of me!!! I had the pleasure to meet Mr. Punzano (Food and Beverages Director) my last morning, and I know why this team is great. He is very pleasant and looks like a very organized man and good leader. I must say Mr. Punzano has great assets on his staffing from Pure and Festival Buffet, I bet he knows that.
The Food: the buffet has a good variety of dishes at every meal (breakfast, lunch and dinner). I personally liked breakfast more than lunch and dinner, although I’ve only had dinner once at the Dominican buffet day, el Chivo was a really good dish! Brekfast buffet has a Margarita and Bloddy Marys station, which I really appreciated.
But what really took my heart away was PURE. The staff and service were superb! The food was really good too, I think I had the best Grouper I’ve ever had in years, a fine ceviche, and great steak. But the highlight of my dinner (besides the amazing staff) was for 2 days in a row the CHOCOLATE VOLCANO. This is my favorite dessert in the world, so I can call myself as an expert on this dessert. I won’t be too long on this one but I’ve rated this as one of the bests I’ve ever had! Kudos to the chef!!!!! I could even write a review about this dessert itself!
I’ve ordered room service twice (for breakfast and dinner) it came to my room in a very adequate time, service was great, and the food was better than expected! I was very surprised with this since I am not a really fan of room service, but this was really good food. I even liked the room service pizza better that the one at the buffet.
POOLS: I am not a pool person, but the pool there was beautiful. I took several pictures from this because I was impressed of the layout. Groups and couples seemed to enjoyed it very much.
BEACH: this is what I like! The beach was beautiful, very wide, with plenty of chairs and small tables available for guests. I’ve never arrived early to the beach to play the chair game, and I’d never had a problem finding a lounger or a good spot. There was a security officer (Juan?)who was the kindest ever! I left my book at my chair on the beach for about 1 hour and then came back, he kept an eye on it the entire time! I thought that was very sweet and I really appreciated this, since this was my favorite book! The ocean is beautiful, no seaweed, crystal clear water, like one would expect in the Caribbean. Simply LOVED the beach here!
Resort Boutique: I know this is a concession but worth to advise travelers from this. It was a very nice size boutique with a little bit of everything. I’ve found the prices here very reasonable and even ended up buying plenty of souvenirs here (it was the same price than going downtown or to the close by mall). The boutique attendants were great! So friendly and always with a smile. They gave me really good advises on what to get and best for my budget!
I also want to say thankyou to Salvador, who helped me so much with my computer and internet connection. :)
Well, to summarize it: GO THERE!!! I have already recommended this to friends and family, and I would recommend this place to any travelers (specially couples) who want to spend a nice gateway, good food with a SUPERB SERVICE AND STAFF. Feel free to contact me with any questions.
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury(R). Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana