I have never written a review before! However, since I relied so heavily on the reviews for this property in selecting it, I thought I should contribute our experiences for others to consider. We visited this property from March 23 to April 1, 2012. We originally booked a One Bedroom Suite but upgraded on arrival to the swim out suite. It was the best money spent!!! We have two children ages 5 and 7 and it was nice to allow them to swim in our own private pool area while we watched them from our own private hut! Every day after swimming we would just put them in the LARGE tub on the balcony and bathe them. Perfect for our family. The room is a perfect size for a family of 4. Our mini bar was continuously stocked and we always had fresh towels. I must say, however, the cleaning staff does come a bit late for our liking, however all you have to do is call the front desk and they will send someone.
The Reserve section is quiet and that is what we like. When we were up for more action we could take the quick golf cart ride to the main hotel. The ocean and beach are beautiful. The main hotel is beautiful, especially the way they have it lit up at night. I did, however, hear many people complain of their rooms at the main hotel and many of those people moved to the Reserve section.
The kids club was OK. Our kids really did not want to do any of the activities other than the rock climibing wall. Our kids preferred to be at the beach or pool. However, the club was large and clean with plenty of staff. The kids pool was perfect! Three little slides and large enough for plenty of kids to play in. Our kids would alternate between the kids pool and regular pool. This is fine because they are right next to each other.
The food was very good. No one was sick from the food or drinks. We ate breakfast each day but one at the Gabi Club. It was very good- plenty of fresh food and eggs to order. Lots of cereal and juices. Never felt like we were missing anything. We ate one breakfast at the main hotel and did not enjoy it at all. We usually had lunch right by the Pool at the Hydro Grill. We received exceptional service from Adalberto Jimenez, whether he was working the bar or acting as the pool consierge. He was always friendly, smiling and prompt to provide us with whatever we needed! We ate dinner twice at Gabi Beach which was very good (get the lobster or 2!), Mizu (kids loved it but a bit salty), Aqua- excellent poached lobster. We also ate one night at the Cirque show which was OK and at the Gabi Club buffet. We really never had a bad meal eating at the Reserve restaurants.
As far as activities- we did the Dolphin Adventure which was expensive but fun. We also parasailed. A great idea which we did was hiring the hotel photographer to take pictures of our family around the grounds and on the beach. The pictures are amazing!
What we didn't like was the way we had to deal with our Conceirage for everything. We were assigned to Dalmy. She is quite pleasant but after we told her we were not interested in any time share presentation, she was not as friendly. I really do not like to feel pressured into buying any time share while on vacation. We had to tell her NO a couple of times before she backed down. I felt as if her attitude towards us changed after she knew we were not going to listen to her presentation.
Most of the staff were very friendly. Some of the guests were quite rude to the staff which I truly do not understand. We found that tipping goes a long way with the staff at this property. Take a $100 in ones and plan to spend it!
Overall, we would probably go back. It is very quiet at the Reserve. Perfect for families. I don't know if I would pick this hotel if it were just my husband and I.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana