My husband and I came to celebrate our anniversary. Our personal conceige Jordy was fantastic. He helped with everything and he is one super nice guy. The staff here is so friendly and nice. Marlenia Belliard is a hostess for the restaurants. She worked with us so that we could enjoy dinner at Aqua (Men must wear long pants and my husband didn't bring long pants on vacation). We were able to order from the Aqua menu and food was great. I found a friend that I meet last year at the Hardrock. Gustavo Castro has a beautiful smile and is so very helpful and fun to be around. He works at the Gabi Bar with Luis Martinez (another beautiful smile). They are very hard workers and treat you very well. Ronny Gomez is also a very hard worker and is so very friendly. Greated us every day with a smile and "how are you today". Juan Francisco Garcia and Fernando Herrera are 2 bartenders at the h2o bar. Also very friendly and happy to serve you. Hamlet is like no other. He was very attentive to our needs and always very helpful. He made excellent recommendations for wine, dinner entries, etc. The Hydro Grill there is Luis "the Cuban" who works very hard and even got us lunch when the restaurant was closed due to the rain. The Resort is very clean and very relaxing except for the kids whose parents chose to ignore them as they ran around the restaurant, yelling, etc. All in all we had a wonderful time and I would recommend this resort to others.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana