We stayed here for a week in May. It was - by far - the worst resort experience I have ever had. On initial arrival, the facilities and beach are beautiful. The rooms are large and comfortable. However, you quickly learn that the staff are downright rude. And let's be honest, at an all-inclusive, there is little motivation to provide good service if the management doesn't require it. And the management clearly does not require it. Finding someone to help you schedule activities or reservations can be next to impossible. Getting served a drink at the pool? Good luck. Better go find it yourself. All that would be tolerable if the food was edible. But...it is not. Think reheated frozen lean cuisines. The first night we arrived, I ordered sea bass. It was frozen it the center and raw. They argued with me about placing a second order...then brought out the same fish microwaved and stuffed with mashed potatoes. Yum. Other meals were on par with this - just horrible, bland food served with even worse cheap, cheap wine and beer. You can pay extra to dine at the "7 star Michelin" restaurant (ha!). We went twice because the food was indeed edible. Unfortunately, on the second trip, my boyfriend got horrible food poisoning. It was our last day and the perfect ending to our "vacation."
On the upside, we are both leaving The Reserve a few pounds thinner than when we arrived.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana