Just got back from the Paradisus on 7/17/12, went there on a family vacation with 15 immediate family members. Stayed in The Reserve. The room was beautiful and the service was outstanding. When we first arrived we went to lunch at the Hydro Grill and Santo Ozana was our waiter and also Deivi Cueto and they made our trip great from the first meal until the last, anything we needed they were than happy to help us with. It was myself, my wife and our 3 kids ages 5, 3, and 2. My five year old still asks if Santo is going to bring him food and we keep explaining to him that Santo is back at the hotel. We spent everyday at the beach and their was a memeber of the staff that was great also and his name was Francisco Estrella. On our first full day at the resort Fransico approached us and asked if we needed anything and from that point forward he helped greatly, we had chaise lounges everyday with towels in the same spot reserved. He knew what my kids wanted to drink along with myself and my wife. While we were at the pool at the Reserve we had a pool waiter named Adalberto Jimenez and he was also very helpful, just like Francisco he knew what the kids wanted as far as drinks and food. My son fell in love with the nachos and Adelberto always had them ready when he got out of the pool or when we got back from the beach and sat by the pool. All 4 gentleman definitely deserve a raise, they were the hardest working people that my family dealt with. One turn off though was that we had a concierge assigned to us and he showed us around the resort and brought us to the desk for some of our vouchers. as he was getting the vouchers taken care of he started to pitch my wife and I the time share and we asked how long the meeting was and he said 90 minutes. It wasn't the amount of time that turned me off it was that once we said we had the another time share he couldn't be bothered with us. That was a HUGE turnoff. Something that my wife found odd was that when she asked him about some of the logistics of the resort he didn't really know. For example, she asked how big the property was and how many employees there were and he didn't have an answer. You can walk to different parts of the property put there is golf cart service to take you different parts of the resort, and these gentleman were more helpful than our concierge. If the concierge sentences upset anyone, please don't think about not going because they were only about 1hour of our trip. The Resort was so beautiful, my wife and I are thinking about taking the kids back in 2 years and renew our wedding vows. This resort was the BEST place her or I have ever stayed.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana