This is my first time ever writing a review on a vacation. We travel alot and have been to many resorts and countries. Unless you speak Spanish well and have an incredable lot of patience I would not recommend this place. First off I paid a lot of extra money for Family Concierge Service at the Reserve. This was a complete waist of money. I do not believe I got anything even close to value for what I spent. The food was fair at best and the service was poor. They, the waiters spoke little english and took forever to serve you.
The worst part was there transportation system that would take you to the beach or dinner. You had to wait long periods of time. There is no system in place. Of course with the more expensive Concierge service they were supposed to take care of that. ( Don't count on it).
Apple booked my trip and for the second time in 2 years and really took advantage of us.I will never use Apple again or recommend them. We were to receive $300 credit for each room for the resort. We had 3 rooms. Never received vouchers or instructions from anybody. We incorrectly assumed we would receive credits. It cost us another $1000 for incidentals that we thought would be covered. Such as massages and wine. Tried to get Apple to change our time to airport by 1 hour and they refused. They said you needed 3 hours at Airport. Not true got there 2 hours before and waited at least 1 hour in a big crowded room.
Last but not least I have never traveled on a vacation and dealt with more people that were so totally un-accomadating to there customers.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
- Reservation Options:
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana