Great rooms, restaurants, beach and facilities, but the real treat was the staff. Super friendly and accommodating. We used the Family Concierge service and were amazed by the level of service and attention to detail. Our concierge, Milly, became part of our family during our stay. The Spas are great and while the Oriental Garden spa has limited locker room space, the outdoor massage cabanas are great. I have had a lot of massages, but my massage by Thai Ngo was the best I ever had.
This resort is a gem and I will strongly recommend it to family and friends. The General Manager for the Paradisus complex, Rafael Torres, is always present and maintains a clean and relaxing environment. We can't say enough good things about Rafael and his staff.
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana