I have to admit, I don't write reviews. However, I got home from this perfect vacation and had to write something. Any negative stuff about the Reserve that written I believe is because the people weren't aware of the Reserves location within the resort. We got nothing but topnotch service at this beautiful hotel. The Reserve is private, remote and immaculate. Anyone talking about it not being clean must have had a glitch in their service. Our room was cleaned and immaculate every day. The hallways, shining. You could smell the cleaning supplies walking through the buildings. We saw people cleaning constantly.
The service in the hotel was spectacular, especially the Family concierge, César. He did a great job of booking our dinners, scuba diving for my hubby, massages for us both. He left treats for our 8 year old daughter every day in the room, from sweet treats to eat to bubble baths filled with balloons and scented pillows. Treats for us too one night with champagne on ice...candles...jacuzzi filled with bubles. It was completely over the top. All-in-All, the Reserve is GREAT if you want privacy and you want to feel special.
Now as for the Main hotel, just as beautiful but a bit more crowded. We never had trouble finding seats by the pool but there were more people here than at the Reserve. The little golf cart ride to the main hotel was 4 minutes (I timed it) and we rarely had to wait more than 5-10 mins for a cart to show up to cart us to our destination. The beach here was the most beautiful we've seen...and we've been to some gorgeous beaches in Hawaii and felt this beach blew some of those away. Powdery sand, white, clean, beautiful.
I would recommend this hotel to anyone wishing to have a relaxing and peaceful vacation. My only suggestions to the hotel would be to set up some "snack" stands. Sometimes, midday you just wanted something to snack on and there really wasn't anywhere to go to get that. Maybe a little shop open all the time with chips/ice cream/snacks as part of the plan. Speaking of food, all the meals were very good. We have had better at some resorts in Mexico but on a scale of 1-10 we'd give it a 8 1/2. Some restaurants better than others, buffets always had a great array of choices and the food during lunch was like a dinner.
We saw the Cirque Show and I agree it was a bit amateur but my daughter enjoyed it. As it got going it got better. The buffet that night was unbelievable and made the whole experience worth it. There were other shows at the beach (there was usually something every night so I don't understand the lack of nighttime entertainement comment) but they usually didn't start until 9...which my little one couldn't seem to stay up for. But had we been alone we probably would have seen more.
Being at the Reserve you do have special priviledges, including eating at all the hotels at the Reserve and the good restaurants at the main hotel, most guests have to pay to eat at, but not if you are from the Reserve. We found most of the staff very friendly and accomodating but we will admit some were downright rude. I don't know if was just a language thing or a culture thing but knowing tourism is their main income, you'd think they'd at least say thank you when you give a tip. That was not the norm but it was noticeable. I'd say 85% of the staff were great and willing to help and gracious. The rest, you felt a bit uncomfortable with how you were treated.
Great place, you won't be disappointed. :-)
- Official Description (provided by the hotel):
- Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more less
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- Also Known As:
- The Reserve At Paradisus Palma Real Hotel Punta Cana