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“Outdated rooms and terrible food”

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Catalonia Bavaro Beach, Casino & Golf Resort
Ranked #54 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 1 November 2013

I went with a group and we all changed our rooms at least once. Our room had mold and my husband sneezed all night. Also, since there were no electrical outlets next to the bed, he could not use his CPAP machine. We asked for an extension cord, but the request was taken seriously. The next day he told them he would pay for the cord if they would take him to the store. They eventually found us a cord and moved us to another room.

The second room did not smell of mold but later in the evening we found little ant like bugs in the sink and on the counter. We used our Off to kill the bugs. The Off kept the bugs away. We think they came in through the gaps around the faucet. There were several large gaps in the grout around the shower faucet and shower. The tub was worn and the faucets had rust all over them. The resort also needs to improve the lighting on the grounds and in the rooms.

Also, the resort did not do a good job of telling guest what was planned for the day. They could use a resort channel with daily events, important numbers, and hotel extras posted and updated when events are cancelled due to weather.

We went on the Boggy excursion and booked it through Wilson Santos who was very nice. We really enjoyed the adventure. When the travel agent representive, Felipe, found out we booked through Tour Pointe, he became very upset and stated tried to scare us into thinking the excursion would not be good and that he could not ensure our safety. Well, he insisted I get my money back and book with Funtrips. Tour Point has a booth on the property by the pools and appear to be a legitimate business. There brochures can be found in the front lobby with other literature. I thought the Funtrips representative was inappropriate to imply we would have a terrible time. We understand they are competiting for business, but they shoul not be allowed to use scare tactics. All of the guest are there to have good time, maybe Funtrips could have found another excursion for us that Tour Pointe did not offer.

Finally, the food was less than desirable. If you go, eat at the dining hall at the edge of the beach. The pool and beach were nice. Overall the staff was pleasant. Anna is the resorts gold mine. Go to anything she leading! She is so friendly and helps guest meet and interact. Anna you are the best!

The grounds are beautiful but it is time for them to reinvest and upgrade the property.

Room Tip: Ask for the second floor to avoid moldy rooms.
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  • Stayed: October 2013, travelled with friends
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1  Thank LatteMix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 8 November 2013

Dear guest,
First of all thank you for the time you spent in providing us your comments of your recent stay at Catalonia Bávaro.

We would like to express our apologies to the problems encountered during your stay.
We ask you to excuse us, as this is not typical of our hotel and we assure you that our intention is that problems like these do not happen again, if we are given the opportunity to have you as our guests again.

We remain at your disposal
Sincerely,

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2,244 - 2,250 of 10,961 reviews

Reviewed 1 November 2013

Me and my boyfriend went to this hotel and it was amazing!!!! the weather was brilliant we got a great tan, the food was really good so much to choose from!! would 100% recommend the Rodeo restraunt but I wouldnt recommended the Mexican one at all!! There was plently of drinks but the vodka is not nice at all, the cocktails are really good and the staff is always happy and so friendly.

The entertainment staff are fantastic!! we always had such a great laugh with them, Spaghetti, Condorito, Ana, Fernando, Fermin and Pluma are awesome, they always had a smile on their faces no matter what and they work such long hours but they are always sooo full of energy and they are brilliant with all the crowds and the children.

Would definitely recommend and would love to go there again 100%

Room Tip: I would say to upgrade to the Privileged rooms, they are juch better quality plus you get a lot of e...
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  • Stayed: October 2013, travelled as a couple
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Thank AmyNB91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest,

I would like to thank you for your positive comments regarding your recent stay at Catalonia Bávaro Resort.

We are very pleased to read your appraisal of our services and facilities, and our team will be equally pleased to hear of your kind remarks and recognition of their efforts to meet your needs, specially the animation department and some of their staff:Spaghetti, Condorito, Ana, Fernando, Fermin and Pluma.

It is an honor for us to be part of your vacation, we are overjoyed knowing that you and your boyfriend, fully enjoyed our beautiful resort.

We certainly look forward to welcoming you back in the near future,

Warmest Regards.

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Reviewed 31 October 2013

I went with my sister and her boyfriend - we had a GREAT TIME! We chose this resort becuase it was one of the cheaper ones but still looked nice. We wanted to relax, enjoy some hot weather, and have fun... without breaking the wallet. We did just that!

Some of these reviews make me laugh. If you are going to the Dominican Republic, expect it to be HOT, expect most of the venues to be open air (including the airport), etc. Also, the employees cater to a number of different languages. I admit the front desk probably knew the least amount of English, but definitely nothing insurmountable! One of the things we actually really liked about this resort was that there were only a few other American's during our week there. More arrived towards the end of the week, but we loved getting to know people from all over, including all the wonderful Dominican's working there. We adored the entertainment staff. I specifically want to mention Spaghetti and Anna! Wonderful.

I really enjoyed all the food. There are 2 Buffets, the one has sooo many options that if you can't find something, then you are REALLY picky. There is a section by the pool that basically has pizza, french fries, hot dogs, nachos, and a few other finger foods all day long. There are 4 specialty restaurants, 2 open each night. You should definitely eat at them, you don't need reservations, and we really enjoyed the food at the Japanese hibachi, Italian, and Steakhouse. We weren't as keen on the Mexican restaurant. If you complain about the food on here, and didn't even eat at one of these restaurants, then that's your fault, in my opinion. I will note that I am not a picky eater... my sister is more so, and she found plenty to eat and loved the specialty restaurants as well.

We only went on one excursion, it was fun and it was enough for us. We stayed Sat-Sat, mostly just enjoyed relaxing at the pool during the day, participating in some of the activities with the entertainment group each day.

Our room was fine, it was air conditioned and clean. I do agree with someone on here about the pillows... they are lumpy. So if that's a big deal for you, I'd suggest brining one. My sister and her boyfriend had to get bug spray becuase they were getting bitten (in the room and outside)... but I didn't get bit once. The bugs liked them better I guess. Once they got bug spray they were fine. I really liked the hammock on the porch too. The minifridge doesn't have much in it... you just call and tell them exactly what you want (number of sodas, beers, etc) and they bring it. There are bars everywhere, so this wasn't a biggie for us.

There is one night when there are vendors set up. You can keep walking and stay away if you are uninterested... or you can take a look and haggle with them. They do have some nice things. If it bothers you, stay away from it... only one night (Friday I think).

All in all, we had a fantastic trip! I would definitely go back. If you are looking for uppity, high scale, fancy, then this probably isn't for you... pay more and go to a more expensive resort. If you are looking for fun, relaxation, and a good value, then it's great. Note - we did not upgrade either... had a great vacation.

  • Stayed: October 2013, travelled with friends
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4  Thank mgd127psu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest,

We would like to thank you for your review on Trip Advisor about your recent stay with us.

It is a pleasure to read, that you had a wonderful experience in our Hotel. We are very happy to know that you, your sister and her boyfriend, have enjoyed our facilities, our culinary experience and the service provided from all our staff.

We have a commitment to provide quality service beyond our guests’ expectations, our team is always ready to go the extra mile; and it becomes a reward for us every time we read the wonderful reviews.

We certainly look forward to welcoming you back in the near future.

Best regards.

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Reviewed 30 October 2013

Rooms are run down, as is the resort in general. Property is quite large- if you have a room near the beach expect a good 10 minute walk to the front of the resort where the main dining hall is located. Food is absolutely terrible- barely edible in many cases. Beach is nice enough- not anything special. Would definitely not stay here again, nor recommend to anyone.

  • Stayed: October 2013, travelled with family
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1  Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest:

Thank you for taking the time to give us feedback about your recent holiday experience at Catalonia Bávaro Resort. We give serious follow up to all comments received and we use them to help us improve our services and facilities.

We apologize that our menu did not overcome your expectation. Our staff give a 100% of effort in trying to satisfy the palate of our guests and their needs.

We will be delighted if you give us another chance by having your presence again in our hotel. We look forward to pamper you as you deserve!!

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Reviewed 29 October 2013 via mobile

Me and my boyfriend stayed 8 days in this amazing perfect resort. We travel a lot and are spoiled with good dining, so if we say it is perfect, it is. The most friendly staff ever and everything is very clean.
When we got home we straight away booked again and we are going back next month! Looking forward to it.

Natalie Hoeve

Stayed: October 2013, travelled as a couple
1  Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest:


Thank you for the favorable review you gave to Catalonia Bávaro Resort.

We are very pleased that you and your boyfriend really have enjoyed your stay with us.

We are more than honor, to know that you are coming back so soon. Our staff will be ready to offer you another amazing vacation, and pamper you as you deserve.

We look forward to welcome you again!

Best regards,

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Reviewed 27 October 2013

We stayed at the Catalonia Bavaro from 13/10/2013 through 24/10/2013 and we had a wonderful time. We traveled with another couple and all four of us enjoyed ourselves so much. We were a little apprehensive, based on some of the reviews, but we are glad we tried it.

It's not perfect, so I'll start with the negatives: bad mosquitos after dark (bring bug spray), really lumpy pillows in both rooms, a long hike from our rooms to the restaurants. But seriously, that's about it.

Our rooms were spacious and clean. Good AC, soft sheets, comfy beds, a soaking tub and separate shower, fresh flowers in the room every day, a big patio with rocking chairs, ample storage space. Our rooms were on the first floor right next to the pool and steps from the beach restaurant and snack bar.

The pool is huge and clean. It could use some paint on places, and the beautiful trees surrounding it drop leaves into the pool, but the water is clean and there's lots of room. There are shallow parts, deep parts, a bubble pool and a fountain -- and of course, a great swim-up bar.

The grounds are amazing! Truly gorgeous. Trees, flowers, ponds, flamingos, cranes, fish, iguanas, little bridges over trickling brooks. Everything is clean and cared for.

The beach is equally beautiful. Long, wide, clean and white. There is some sea grass that washes up, but it isn't the stinky seaweed kind and somebody is always out there raking and cleaning.

The food is fine. Seven restaurants, food available 24 hours a day. The specialty restaurants were good; we liked the Japanese and Mexican best, but all were good. The beach buffet restaurant had great breakfasts. The snack bar fire-baked pizza was great, as was the roasted chicken. Every morning, there was a variety of fresh-made fruit juices that were just amazing - papaya, pineapple, melon, star fruit. I loved them!

And the staff! The staff was amazing. Fun, friendly, helpful. Check in was easy, the housekeepers were efficient and energetic, the bar tenders and waiters were great. We had one rude waiter at the Italian restaurant, but wrote it off to him having a bad day. But other people more than made up for it. Decile at the pool bar, Pedro Nunez in the Italian and Grand Caribe, Maria in the beach palapa -- they went out of their way to help us have a relaxing, memorable vacation.

Give this place a try. I think you will love it!!

Room Tip: There are no elevators, so third floor rooms are tough.
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  • Stayed: October 2013, travelled with friends
    • Value
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    • Sleep Quality
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5  Thank melindamccrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest:

Thank you for taking the time to write about your wonderful experience at Catalonia Bávaro Resort. Thanks for giving us the opportunity to create memorable holidays for you and for your friends.

Our staff is thrilled to know that you enjoyed everything , the views, the pool, the beach and their great service. It warms our hearts, to learn that we helped to create the vacation you deserve.

We will be glad to welcome you back soon.

Warmest Regards.

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Reviewed 24 October 2013

We just came back from the Catalonia Bavaro resort and we loved it. Our room was pretty clean, we stayed at the Junior Suite that comes with a soak in tub. The food was ok, no so great but overall the atmosphere was amazing. Lots and lots of green everywhere. The staff was AMAZING, everyone is always smiling, happy, and when your in the buffet, they come to serve you right away. A huge plus was the free WiFi internet, although we didn't get strong signal in our rooms, it was enough to check emails. The main lobby Wifi works excellent, and you have a great sitting area. The beach was beautiful, they only downfall is the seaweed, but its not as bad! The staff cleans in the mornings. What we loved the most was all those palm trees the surrounded the beach, absolutely gorgeous. Overall we enjoyed it as there werent many kids around and there was always entertainment, very funny shows too!

Room Tip: "Bring Mosquito repellent"
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  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank mappix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cataloniabav, Director General at Catalonia Bavaro Beach, Casino & Golf Resort, responded to this reviewResponded 5 November 2013

Dear Guest:

It is a pleasure to know about your recently stay in Catalonia Bávaro. Thank you very much for your comments. We were pleased providing you an excellent service and to know that you liked it, makes us even happier.

Receive warm regards from all our staff!

Thank you for choosing us! Yours Sincerely

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Additional Information about Catalonia Bavaro Beach, Casino & Golf Resort

Address: Playas De Bavaro | Cabeza de Toro, Punta Cana 2062, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Punta Cana
#33 Casino Hotel in Punta Cana
#47 Top resorts Hotel in Punta Cana
#47 Romantic Hotel in Punta Cana
#48 Spa Hotel in Punta Cana
#50 Luxury Hotel in Punta Cana
#50 On the Beach Hotel in Punta Cana
Price Range: £133 - £396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Bavaro Beach, Casino & Golf Resort 4*
Number of rooms: 711
Official Description (provided by the hotel):
A magnificent hotel resort with exclusive, white sandy beaches, crystalline Caribbean waters, palm trees lining the coast and abundant vegetation throughout the complex. Coral reefs along the beach allow guests to enjoy the rich marine life of the Caribbean Sea. It is located in Playa Cabeza de Toro (Punta Cana), one of the best beach areas in the Dominican Republic. The complex is situated 20 km from the International Airport of Punta Cana and 47 km from Higuey. ... more   less 
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Also Known As:
Catalonia Bavaro Beach Hotel
Catalonia Punta Cana
Catalonia Bavaro Beach Golf & Casino Resort
Catalonia Bavaro Punta Cana
Punta Cana Catalonia Bavaro
Catalonia Bavaro Beach Resort
Catalonia Bavaro Resort Punta Cana
Catalonia Hotel Punta Cana
Catalonia Resort Punta Cana
Catalonia Bavaro Hotel

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