My husband and I just returned from our 4.5 day stay at the EPC. Overall, a wonderful 10th anniversary treat. However, it was not without issue. The transportation we arranged with the concierge did not show up at the airport. We had no way of contacting anyone so we just took a cab which turned out fine--we loved our driver. It took less than 40 minutes on pretty much one road to the resort. We arrived to fresh, cold towels and champagne. Upon arrival, we were amazed at the beauty of the resort. It is lush, well designed, and just plain gorgeous.
Our room was not ready as we arrived early. They brought us to have lunch, which we did but after lunch our room was still not ready. We changed into our suits and enjoyed some time at the pool with a few drinks. Our room was ready by check in time at 3.
Our room, a swim up suite, was beautiful and decorated for our anniversary with towel swans, rose petals, and champagne. We were in room 4004, which was located close to the main building and of course right on the cascade pool and the cielo bar. I didn't find the shower and toilet to be a bad thing. There was a door and the shower is not open but separated from the room by glass. You can't really see in unless you try. Our room was not cleaned one day until after 5:30 when we returned from the pool and called.
The activities were typical cheesy resort type. The shows at night were also pretty corny but we really enjoyed the circus show of all the evenings we saw.
The drinks were sweet and tropical. My husband also wanted some plain Bombay Sapphire gin and they had it--they had it all. Presidente beer was ok but pretty gross out of some of the taps. You could get other beer at some of the bars inside.
The food was one of the major issues. We enjoyed our lunch everyday--especially the pizza at Las Olas. The food they prepared there had a theme everyday like Tacos, Paella, and Pizza. Her rice and beans were delicious. Our 2 favorite restaurants were Agave(Mexican), and Chez Isabelle (French). Oregano was just ok and one night they had a party by the pool with a buffet that was pretty bad. Cold food and just not tasty.
Breakfast was plentiful but they often burned the omelettes at the omelette station. The fruit was underripe--except the mango which was delicious. The pastries and cereal were good. Coffee was good and they serve it with hot milk! Interesting....
Dessert--tres leche cake at Agave was delicious. Creme Brulee at Chez Isabelle was also good.
Each day, we started at the beach--waiter service for drinks was fantastic and a few dollars at a time goes a long way. They appreciate it. We never had a problem finding a chair and even a palapa. The water was rougher than some caribbean locales but not rough compared to Jones Beach here on Long Island. The beach was private and so clean. No shells, no seaweed, no rocks.
After a while, we settled at the main pool where again there was waiter service and of course a swim up bar. The water was warm, the tiles around the pool were hot as hell. There weren't many floats but we could usually get one after a while. You can bring your own if you want. Towels were plentiful and large, which I liked.
Turndown service was done each night and they left a newsletter with the next day's activities and such. For our anniversary night they decorated with roses and towel arrangements. For my birthday they left balloons and a cake which was delicious.
We really had a nice, relaxing vacation. I think we would even go back in spite of what we didn't like.
The few bumps started with the taxi. It didn't come but we spoke to Roberto at public relations and he arranged for the hotel to cover our taxi back to the airport. The next bump was what my husband had arranged for our anniversary--chocolate covered strawberries and champagne. The concierge arranged it but room service lost it and never brought it. Then they called and admitted that they lost it. By that time it was 11pm. My husband was upset. Antonio, the concierge, was very upset that this happened so he arranged for it to be brought the next night. It was, along with the Room service manager to apologize. They made it right. Antonio also arranged for our jacuzzi to be set up with a spa bath and flowers. It was a service that normally costs money but they sent it for free. It was nice. Since Roberto and Antonio were very concerned that we were happy, they set up an additional "romantic dinner" complete with champagne on ice. It was very nice. Sure, the food is included but they add small personal touches that made it special.
I went to the spa for my birthday. I had the tropical nourishing body treatment. It was heavenly. The treatment also comes with hydrotherapy beforehand which I loved!!
We used the gym--new equipment, a few of each cardio machine and also weight training. It was clean and well maintained. Wi-fi really only worked in the main lobby and internet cafe.
Overall, we were super impressed with the maintenance of the resort. We saw people cleaning and maintaining constantly. Before we left today we saw a guy polishing the outdoor showerhead!!! It was such a beautiful place.
I think I've covered it all... I gave it 4 stars because of the food and the bumps in service. I wish I was waking up to the pool in the morning....
- Official Description (provided by the hotel):
- This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. ... more less
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- Also Known As:
- Secrets Excellence Punta Cana
- Excellence Resort Punta Cana
- Excellence Punta Cana Resort
- Secrets Punta Cana
- Excellence Punta Cana Dominican Republic
- Excellence Dominican Republic
- Punta Cana Excellence Hotel
- Excellence Punta Cana Hotel
- Secret Excellence Resort Punta Cana
- Punta Cana Secrets Excellence