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“Palladium Addict - Love this resort!”

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Grand Palladium Bavaro Suites Resort & Spa
Ranked #29 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Maryland
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Palladium Addict - Love this resort!”
Reviewed 23 June 2014

This was our 4th year in a row staying with at this resort chain. We visited June 13-20. We arrived at 11am and check in was fairly smooth. We had booked a Jr. Suite and were upgraded upon arrival to a Luxury suite Bldg. 19. (room 1918). This was a nice surprise! Our room wasn't ready which we had expected so grabbed our swim gear, changed, grabbed something quick to eat at the buffet right off the lobby and then headed to the ocean.

After getting to our room we asked about upgrading to the new swim out bldg. One was not available until another 2 days but did upgrade for a fee. The rooms were just as gorgeous as our other room plus the swim out and steps away from the sea. Eugenio (Eugene) who assisted the guests in our bldg. was always a pleasure and got us anything we needed. He is a fantastic young man!

We enjoyed seeing old friends and making new ones. We had a wonderful time during our visit and any issues we may have had were taken care of right away. One time our safe wouldn't work and I literally turned around and there was someone there to fix it.

We love the Steak House restaurant the best and ate there 3 times. This was our first time staying in the Bavaro section as in previous visits we always stayed in the Royal Suites Adults only section. We found the Bavaro section to be close to everything, Disco, Theater, 24 hour sports bar, 2 awesome buffets, huge pool (if you don't have your own swim out), Hemmingways (piano bar), and also a little snack bar off the beach we didn't know about.. this was great for afternoon munchies and only steps from the sand. (la Uva) I believe it was called.

We spent most of our mornings at the beach where you could always find a lounger. After lunch we would go to our room to enjoy our swim out and people watch and talk to those passing by and just relax.

The grounds keepers worked hard every day raking sea weed from the beach and setting up arches for weddings or romantic dinners. The grounds were immaculate as usual and the staff is always friendly.
Special thanks to Jose Luis and Alberto for assisting us during our stay! We are true Palladium Addicts! We cannot wait to return next June for a 5th stay!
Thank you Grand Palladium Bavaro!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
4 Thank TeriMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 June 2014
Dear TeriMD,

First of all we would like to thank you for having chosen Grand Palladium Bávaro Suites Resort & Spa once again as the place to spend your recent holidays. We are delighted to hear that we surpassed all your expectation and your stay is a memory that will last forever.

We feel proud and grateful for highlighting the efforts and dedication demonstrated by Mr. Eugenio José Luis and Alberto. We are aware that it is thanks to staff members like them that we manage to create unforgettable experiences.

We thank again for your valuable feedback and look forward to have you back soon at this your home in paradise.

R Segarra.
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Oradea, Romania
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Hello. I'm from Romania and i have been at Grand Palladium in may, in my honeymoon. The biggest disappointment was the room. After flying 24 hours we arrived in a room with old furniture, and a hard bed. I thought that i could not sleep on it but i was wrong. I slept like a baby :). This was the greatest disappointment of all. Another one was the drinks . They serve cheap alcohol and they put a loot of it sow you can't really drink it.
But the rest was very nice:
- the air conditioning was always on and very cool in the room
- the house was close to the beach
- the food very good ( at breakfast and a la cart ). at lunch time it wasn't very diversified
- i recommend the japanese restaurant(very good food and a nice show ), and the brazilian restaurant. The chinese restaurant , the mexican and italian restaurant's was ok but not great.
- at breakfast we had plenty things to choose from sow we were very satisfied.
- the personal is great , always happy and eager to help you ( for a little tip )
- the made service was very ok after we give her 5 dollars on the second day (always changed the towels and the bed sheets ).
- the gardens are very beautiful, clean and not a hair of grass wasn't misplaced
- the beach is with white sand and a beautiful water, palm trees and umbrellas. Very nice
- we made a trip to Saona island for 170 dollars with one of the seller from the beach (Carlos i think) ( they take you from the hotel at 7 am with a minibus and you make 2 and a half hours to a beach where you get on to a boat -catamaran. after that they take you to a beautiful lagoon. On the way hey have free drinks. If you want a photographer they have one, but be careful because they asked us 45 dollars for 41 pictures (and we gave him 10 for 6 pictures). Another trick was that they gave us a bandana, and after 5 minutes they asked us for 5 dollars for person for the children ...( I do not know whose children. and if you didn't wand to pay they took the bandana). After the lagoon we arrived an a beautiful beach where we staid for 2 hours. They provided the food (was ok) . At the return with a speed boat) we stopped at an old pier and who wanted made scuba diving. And we returned to the hotel around 7 pm.
- we made parasailing for 60 dollars (2 persons) , but be sure to ask on the boat how much time it last ( they say 12 minutes and they kept us 8 :) )

One above the other it was worth it, especially the hotel and the japanese and brazilian restaurants.
P.S. don't buy the coffee in the brown bag (sack). it's not god . try another ;)

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank bogdan_bogdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 2 July 2014
Dear bogdan_bogdi,

Thank you for having chosen The Grand Palladium Bávaro Suites Resort & Spa and also thank you for having written your comments after having stayed with us. The opinion of our customers is of the greatest assistance to us.

We took very seriously your particular observations since we understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence. Therefore, It is saddens me to hear that we could not fully exceed your expectations with some of our services.

I am glad to hear that despite the issues you mentioned, our staff went the extra mile in order to turn things around and thus offer you a pleasant stay.

We appreciate your observations and hope that this does not deter you from coming back. I will personally ensure that your next vacation will be as pleasant and enjoyable as possible.


R. Segarra.
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Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014 via mobile

First of all I was looking forward to this from the day I booked it but big disappointment. Food is terrible not a wide variety. You wait forever to be offered a drink at the buffet and you have to find a table to sit at which usually they were still covered in empty plates about 10-20 mins after the last group left! After 2 nights I was covered in atleast 15 insect bites. Not good! The language barrier was a huge problem for me. Coming from Scotland my English is pretty good yet somehow they didn't understand :/. Best part of my holiday was the beach (it is beautiful) and coming home!!!

Stayed June 2014
Helpful?
4 Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wcervera, Gerente at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 August 2014
Dear Guest,

Many thanks for your preference in selecting Grand Palladium Bávaro Suites Resort & Spa for your recent holidays. We attached great importance to your comments and they are taken with our maximum interest.

I took a good note of your remarks related to some of services. Therefore I would like to take this opportunity to mention that we have a great task ahead concerning to these subjects matter since we are in a continuous process of the improvement of the level of our services. I assure you correctives measures will be in motions in order to keep our line of excellence in our services in consequently we have set a language lessons program including English, French and Russian to guarantee our dear guests an excellent service during our associate's performances.

Our intention is everything runs as it is supposed to; in fact, as you can read in most of our reviews situations like yours are not norm in here neither represent over all of our service and facilities, on the contrary we are continuously praised by our excellent performances.

We have addressed this unplanned occurrences to the corresponding in order to evade future repetitions.

We hope to have the opportunity to serve you again in the future. We will be attentive in order to provide a pleasant and uneventful stay.

Best Regards,

W. Cervera.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
2 reviews
Reviewed 22 June 2014

Great experience. Definitely looking to go back in some future. The staff are great people super nice and helpful especially Dolores and Angel they are willing to go the extra mile to help you out. The food was alright in taste but they did have a variety of foods. Make sure to book your a la carte restaurants early before your trip because I couldn't try them all the only one I got a chance to go to was the steak house and at 10pm at night it was way to late but that was the only time they had available because they were all booked. Beds are very hard not too comfy for my taste. TV channels suck all the channels look super bad and lost signal most of the time. A/C worked great very cold. Rooms are beautiful though and we'll maintained. Housekeeping kept everything super clean. Beach is nice, pools are nice and big. Overall very good place to stay on a vacation with family.

Room Tip: I stayed In a junior suite it was beautiful. Very spacious and had a balcony and sofa bed that was h...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 June 2014
Dear Stephanie G,

First of all, we would like to thank you for your preference in selecting our Grand Palladium Bávaro Suites Resort & Spa for your vacation, as well as for letting us know about your recent experience.

We put our greatest interest and value in our guests' opinions in our effort to continuously improve the quality of our services and facilities. We also have taken a good note of your observations and hope in a next experience to have the opportunity of surpassing all your expectations.

We always appreciate your compliments to our staff, as it is due to their effort and dedication that we are able to accomplish our goal, which is the total satisfaction of our guests.

We look forward to have you back very soon.

Best Regards,

R Segarra.
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Vancouver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014

We arrived on Jun 19. Check in staff were excellent especially staff named Caren. She is exceptionally friendly, very helpful, making our family enjoy the stay very much. The hotel is excellent. Food was excellent. White sand beach and blue waters.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Callyfung069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 June 2014
Dear Callyfung069,

First of all, we would like to thank you for your preference in selecting our Grand Palladium Bávaro Suites Resort & Spa for your vacation, as well as for letting us know about your recent experience.

We put our greatest interest and value in our guests' opinions in our effort to continuously improve the quality of our services and facilities.

We always appreciate your compliments to our staff, as it is due to their effort and dedication that we are able to accomplish our goal, which is the total satisfaction of our guests.

We look forward to have you back very soon.

Best Regards,


R Segarra.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 June 2014

Great time! The language barrier being from USA was a bit tougher than anticipated as this resort is dedicated to tourists. The staff amenities and grounds were great! Miguel and Henry at the desk were fantastic and did everything to make sure we had the best day possible :) everyone was smiling cheerful and genuinely enjoyed being here which made the trip that much more worth it! I give this place a a+!

-Kristin

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chansyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 June 2014
Dear Chansyk,

Many thanks for your preference in selecting Grand Palladium Bávaro Suites Resort & Spa for your recent holidays. We also like to extend our gratitude for sharing your experience on this trip and letting aware to future travelers to our destination about our excellent services.

We are delighted to hear that it has been your best vacation far away to your country. As a service-oriented company our goal is to achieve the total satisfaction of our guests and it is a pleasure to learn that we fully exceeded your expectations.

We thank again and hope to be your home for a next visit to Punta Cana.

Best Regards,

R. Segarra.
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Laurel, Maryland
1 review
Reviewed 20 June 2014

I just touched down back home to Washington, D.C from the Grand Palladium Bavaro Suites and Spa and I did not want to leave. The staff was amazing, especially Elizaebeth who works the front desk. She was so welcoming and funny, terrific english and excellent customer service! We was greeted with tropical punch and nice clean alcohol towels to keep refresh while we wait. The bellman was very pleasant, professional and carry our luggage for us to the room. Me and my friend were upgraded from the junior suite deluxe, to the junior suite master, with no extra charge. The room was amazing, it had 2 queen size beds, flat screen tv, sofa bed, and the bathroom was awesome with a whirlpool Jacuzzi tub, frosted glass shower and frosted glass toilet with double sinks. Also had a walk out balcony with 2 lounge chairs and a table. The Villa we stayed at was villa 55 which consisted of 4 suites in a 2 level building, not bad at all and was very quiet. We were also closer to the beach, outside bar, and outside buffet eatery. The beach was nicely kept up, very clean and the sand/ocean was so beautiful and warm. The water was just right and refreshing. The pools were outstanding and the bar staff were very pleasant and made outstanding drinks. The popular drink for shots is the Mamajuana, me and my friends took shots back to back from morning to night. They also have a group of young employees, possibly teenagers called POP, which I believe might stand for People of Pallidum. They kept the crowd pump at the club and they also do Zumba by the pool with other different fun activities. Last, but not least, I am a single female and all I can say are the MEN are definitely eye candy to look at down at the resort. I met a couple of nice gentlemen at the buffets who were absolutely gorgeous, and very nice and welcoming. The food at the buffets were 8 out of 10 stars, but the restaurants on the resort and the sports bar are also free to eat at guessing if you purchase an inclusive package. Overall, I had a great time and amazing experience, outside of the resort, me and my friends did go zip-lining, and parasailing. There are plenty of excursions to chose from. If you do decide to travel to the Dominican Republic, I would recommend staying at the Grand Palladium Bavaro Suites and Spa. AWESOME staff, clean resort, good food, nice beach, and fantastic club. I did not want to leave and is already booking another stay for August.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vettaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at Grand Palladium Bavaro Suites Resort & Spa, responded to this review, 26 June 2014
Dear Vettaboo,

Words are missing to express our gratitude for having chosen Grand Palladium Bávaro Suites Resort & Spa as your second home in Punta Cana as well as for the trust placed in us.

We managed to create unforgettable experiences and it is an honor to hear that we have surpassed all your expectations.

Your recognition on the effort and dedication demonstrated by our staff members such as Elizabeth and the POP Team is greatly appreciated since it is thanks to staff members like them that we can achieve our goal-the total satisfaction of our guests.

Needless to say, we will be anxiously expecting your next visit.

R. Segarra.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Palladium Bavaro Suites Resort & Spa

Property: Grand Palladium Bavaro Suites Resort & Spa
Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#27 On the Beach Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
#32 Romantic Hotel in Punta Cana
#32 Family Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Palladium Bavaro Suites Resort & Spa 4*
Number of rooms: 672
Official Description (provided by the hotel):
The Grand Palladium Bavaro Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Punta Cana Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Bavaro (excluding the Royal Suites). ... more   less 
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Also Known As:
Grand Palladium Bavaro Hotel
Grand Palladium Bavaro Punta Cana
Grand Bavaro Punta Cana
Grand Palladium Bavaro Resort Spa
Punta Cana Palladium
Punta Cana Grand Palladium
Palladium Punta Cana
Palladium Bavaro
Fiesta Bavaro

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