My Fiance and I travelled from Vancouver, Canada to Punta Cana – Sirenis Cocotal Resort March 28th to April 11th. A wonderful 2 weeks with fabulous weather, drinks, staff (for the most part when we had to interact with them), and AWESOME entertainment team…. ANIMATION SUPER!!! Now the main reason why we all look on Trip Advisor… The details Just for your information as well to see where this review is coming from, we travelled as a couple with LOW expectations of this resort. We read very negative reviews prior to our arrival, as well incredibly positive ones on Trip Advisor before our trip.
When you get to the Airport you will get off the plane onto a bus which will take you into the Arrival area where you are to get your luggage. Once you get your luggage there are plenty of locals in the trying to “help you out” by insisting to take your luggage for you to the Taxi or whatever but I can not stress enough, be FIRM when you tell them NO… They will leave you alone afterwards. As you walk through the Airport you will eventually be directed to a Bus/Concierge that will take you to your appropriate bus that will take you and other travellers to the appropriate resort you are headed to.
When we got to the Sirenis we proceeded to wait to get Checked in…. At the time it was after 7:30pm and we would have expected our room to be ready and clean… it was not. We got told to leave our luggage at the Front Desk and go to the Buffet and get some dinner, come back after we had eaten and get our rooms keys to head to our room. It should be ready and our Luggage taken there for us. Once we ate and got our room keys we walked down the resort to find our room… It was fairly easy for the most part. Once we got into our room the A/C certainly worked which was AWESOME, but we’ll get into room details after…. Our luggage was not in the room!!! We walked back to Front Desk and it was just sitting in the middle of the lobby…. Quite disappointing to start our vacation off.
Nothing to give Gold Stars about. We were on the Cocotal Side, Building I-008. Ground Floor on the corner basically a 5 step walk to the pool! That was a huge bonus! The beds are incredibly hard, pillows are lumpy but manageable. Flat Screen tv, stocked fridge with bottled water, and pop. We only ever got a selection of 3 types of pop. Coffee maker with tea, and coffee… No sugar or creamers though. This wasn’t a big deal to us as we just drank the pop and water. The bathroom looked like they had recently renovated it. Beautiful tile walls in and out of the shower. They provide you with towels, bath mat, ONLY Shampoo; NO Conditioner, body soap, shower cap, and a mini sewing kit. As well there is NO face cloths. The room was always cleaned up nicely when the Housekeepers came. Koodos to them since they work so hard!
Everything for the most part is kept quite clean. The white sandy beaches are beautiful!!! There are chairs put on the beach, as well around the pool area. I recommend finding a shady spot to reserve in the mornings with your towels. We were normally up by 8am… Got our chairs right by the pool shortly after. Pool towels become available for you at 8am. The sun does get quite hot and you can always move your chairs into the sun that never really disappears, so we recommend a shady spot but obviously your choice!! Smoking is allowed wherever basically. Not allowed in any Buffet areas which is nice though. If your sensitive or don’t like being by it, usually it wasn’t an issue for us. The water in the pools is quite warm.. Not uncomfortable at all. The Ocean was always wavy, sometimes more and vice versa. The Waterpark is a bonus I guess. We never spent much time here, we only went once. Its about a 5/10 minute walk from the main lobby. If you have kids is certainly worth it! There are beach chairs, and change rooms here too.
Food/A La Carte:
If you’re a picky eater or have a specific diet, you should be able to find at least ONE thing you can eat while you’re here. That is if you’re eating at the Buffets. We can’t really speak for the A La Cartes. We always enjoyed the food, as well Maria who usually served us while whenever we ate. As for the A La Cartes… Good luck getting into the Japanese Restaurant. We booked a total of 3 A La Cartes during our stay. Main thing was we could never get in any earlier than 8:30pm. We booked 2 through the Concierge in the Lobby. She was kind of helpful… the 3rd we booked was Japanese… by the sounds of things if you’re staying for 1 week they are “always full”. I call bull sh** on that one.. but oh well. Now that being said, our first A La Carte was at the Greek Restaurant at 9pm…. Absolutely horrible service. We sat there for 15 minutes before someone came and got us WATER! Trust us when we say they had maybe 5 other tables to serve while we were there. Finally when we did get service, we weren’t even hungry for dinner so we just got Dessert which they seemed VERY unimpressed about. We got [some form] of Cheesecake. It was dried up and we certainly wouldn’t call it Cheesecake. After this experience we cancelled our other Al La Cartes as we were content with the Buffet, as well service we received.
Holy smokes!!!! All I can say is those guys and girls must work 24hrs every single day!! All of the Animation Super Crew is incredible. There was not a day where they weren’t smiling or giving 110% or more!! Alvin, and Mario-Usher were 2 guys that stood out to us as we always chatted with them, as well we got ourselves some nicknames by them “Shaggy from Scooby Doo & Lindy Lopez”. Haha, they were awesome. Every day they had games/activities for you to participate in. In the evenings at 9:30 in the Teatro they had shows. All were incredible, and being there for 2 weeks, there was not 1 show we seen twice!! AMAZING entertainment crew!!!!! They were a HUGE Hi-light on our trip!
Every Tuesday and Saturday Local Vendors are allowed onto the resort in the evening. They normally show up between 6:30pm and were always gone by probably 10pm. Some of them will be quite pushy or make you feel guilty by saying “I need to feed my family” which may very well be true but oh well. Remember to always bargain with them. Some tables will have the same jewelry… We always looked at each table before buying anything. If you think you missed out on your shopping. If you walk LEFT down the resort Beach you will find a WalMart… they sold pretty much everything the vendors had. As well you could walk RIGHT down the resort and Find the same. The Off Resort Vendors are a bit more pushy, especially if there are a few of them all together. Other than that, you can bus down to Bavaro to shop…. We didn’t do this but we did meet a few people who did. If you Taxi, agree on a price BEFORE you get in the car. On the resort there is also some American shops; Guess, Apollo, Victoria Secret, and some sunglass shop. The prices are not any cheaper than what you would pay if you were buying them in your own country. As well there was a little convenience store similar to the one beside the Macao Dining room but they did carry different items sometimes.
If you gathered anything from this review, please remember to bring all the personal supplies you will need during your trip! If not a little bit more. If you’re a person who like having a Face Cloth – Bring your own! We brushed our teeth with the tap water… We were fine, just DON’T DRINK THE TAP WATER! Bring Calamine Lotion… Mosquito bites were seldom but did get itchy. As well if you get a Heat Rash; Aloe Vera and Calamine Lotion seems to help; cold water & cool areas help too. Bargain when you Shop. A kind note for you as well… There are lots of Russians… That being said, some we had on the resort with us were quite rude (ladies mostly), as well if thy get asked to do dancing during any of the evening entertainment we forewarn you if you have younger children as they were QUITE Vulgar… as if we were at a Strip Show.
Besides that….. We had a lovely time on our vacation. We are a very laid back, relaxed couple. Certainly not picky either. The resort does need some upgrading but the whole staff does their best to make your stay enjoyable.. At least that’s what we experienced. You will sometimes find Peacocks, a cat, and possibly a dog wandering the resort. All were friendly… Well the Cat and Dog :p
Enjoy your Vacation if you Decide to go to the Sirenis!!! Please feel free to contact us if you have any further questions. We would love to fill you in!
lyn.stewart[@]h0tmail.c0m remove [ ] and Replace 0 with o
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Sirenis Punta Cana Resort Casino & Aquagames reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort