We recently stayed at your Resort as my son got married at the Excellence. Because of the travel from this resort to the Excellence, we needed some 'extra' help and got above what was expected from the front desk staff! They were absolutely exceptional, especially Apolinar and another girl who was in training (I don't know her name)...they took us under their wings the entire time we were there and it was so comforting to know they would be there to help us with anything we needed help with. I have never seen so many 'happy' people with smiles on their faces 'ALL' the time as I did while I was at your resort. Being from the United States, I think Americans need to take note of that so they can treat their guests in the same manner. Everything but 'one' thing we experienced at this resort was above my expectations! The 'only' thing that needs a drastic change made and 'sooner than later' is being able to eat at the restaurants at the resort. Of course the buffet is always available, but it would have been very nice to eat at a couple of different restaurants...to find out that you have to 1) make reservations; 2) make those reservations 24 hours ahead of time and 3) when you did make a reservation and were told that the only available time was 8;45 p.m., only to find out that your name is not on their 'program' as we were told, is not acceptable at all!
We are hoping to be able to come back in two to three years, but this time we will have another person with us...we will be looking into your resort as long as it is competitive and will definitely check before booking to make sure the restaurant issues have been taken care of.
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- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort