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All reviews tropical suites jade restaurant aqua park two swim up bars a la carte restaurants animation team bbq on the beach saona island dominican republic pool bar lobster dinner buffet restaurant fantastic holiday steak two double beds kids club second week
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Reviewed 20 September 2017 via mobile

I won't go back ever
The worst hotel ever
Staff needs training
Cold food.
Noting to do. The entertainment staff. No interaction
No entertainment for older kids
The hotel nerds rebuilding.
Taxis very expensive.
Can't be trusted

Stayed: August 2017, travelled with family
6  Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this reviewResponded 26 September 2017

Hello Jenny B,

Thank you for sharing your review about your stay with us. It saddens me to hear it was not completely satisfactory for you and that certain aspects of your holiday did not live up to your expectations and have passed on your comments to the relevant departments for review.

In Sirenis, our staff are the most valuable resource we have. Therefore, we train them to ensure they are comfortable and happy with their duties, what makes them able to provide the best service to our guests from which we are constantly congratulated. It is true as well that sometimes, due to the turnover in this industry, some of them are not as experienced as others but we like to give them the opportunity to grow up professionally. I apologize if at some moment they had any inconvenience with the service they received.

We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences and help us to improve our services for you and future guests, I have taken the proper notes about the areas of improvement such as the food and the services which will be passed on to the people in charge to apply the corrective measures in all the aspects you mentioned above.

Again we hope you accept our sincerest apologies and hope you do not discard Sirenis completely when planning future holidays.

Sincerely,

Karla Gutiérrez
Assistant Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

This vacation was just amazing. The workers are so friendly, the shows were amazing and you definitely get the feel for Dominican Republic at this hotel. My favorite employee here was Juana Cruz she was so sweet and made sure my friends and I were always okay and well taken care of .

Stayed: September 2017, travelled with friends
3  Thank kathelina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this reviewResponded 25 September 2017

Hello kathelina c,

First of all thank you kindly for this delightful review! It is a pleasure to know you had such a splendid experience with us.

I am also very glad that you decided to live the experience that we have at Sirenis Punta Cana. It is a magical place, made for everyone. We help you with your needs, so you and your family can just enjoy, relax or do whatever you desire on your vacation, this is your second home away from home.
Thank you so much for mentioning Juana Cruz, she will receive your gratitude for her excellent work!

The whole team of Sirenis will be waiting for your return with open arms.

Sincerely,

Karla Gutiérrez
Assistant Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

When we arrived at this hotel we were greeted with smiling staff , cocktails & fresh tropical fruit. Everything went so smoothly & services with check in was very fast within no time we were up in our room, we didnt have to bring our suit cases with us as they were taken off us straight away & bought to the room for us , there was no stress & no waiting, all the staff from entertainers ,waiters, to bar staff to household & the guys organizing our A LA Carte restaurants every night are amazing, so friendly & so happy & always try so hard for us. The hotel in general is lovely but the services in just top class . we are a young couple I would Really recommend for family young & old its made for all ages.

Stayed: September 2017, travelled as a couple
2  Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this reviewResponded 25 September 2017

Hello Samantha C,

Thank you so much for taking your time to leave such an amazing review about our resort. Knowing that you and your partner had a great experience and the best time, made my day. After all that is what we are here for, create beautiful memories and a place like Sirenis Punta Cana is something to remember.

We strive to give our guests a sense of relaxed , while still giving a touch of spontaneity, and we love to share our passion for the country and all the beautiful things Dominican Replubic has to offer. Thank you for letting us know we made such a great impression on you.Thank you for mentioning our staff, they all work hard and aim to please. I will be sure to let our anfitrions know that they made your stay so blissful and effortless.

From our own part of paradise, I wish you all the best and hope to see you again in the near future.

Karla Gutiérrez
Assistant Manager.

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Reviewed 15 September 2017 via mobile

Although refurbishment is being carried out this didn't interfere with our stay. The staff were very friendly and helpful. We had a great time and will certainly be back next year. If you want any more information about the Sirenis please contact me. Just one more thing it is great value for money.

Stayed: September 2017, travelled with family
6  Thank sue_wood21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this reviewResponded 17 September 2017

Hello sue_wood21,

We appreciate your loyalty to the resort and the time dedicated to write your opinion regarding your vacations at Sirenis Punta Cana Resort Casino & Aquagames. It is very important to us to give the best service and make you a comfortable and unforgettable stay.

We also appreciate the fact of highlight the services and the personal attention from our staff, reviews like yours, are the motivation to keep in the good job.

Warm regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!

Karla Gutiérrez
Assistant Manager.

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Reviewed 15 September 2017

this is 3 years on the trot at this hotel. love it, nice friendly staff and animation super are excellent . we were well looked after during hurricane irma and made to feel safe. the omelets at breakfast are very good. had a lovely meal in jade restaurant. the big guy at the pool bar gave really small measures but not a problem we just ordered double. renovation is going on at the moment, thats so sad because from what we heard the prices will go up and we will no longer be going there

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank billyboyStoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aquagames, ASSISTANT MANAGER at Sirenis Punta Cana Resort Casino & Aquagames, responded to this reviewResponded 17 September 2017

Hello billyboyStoke,

It is a pleasure to express our gratitude for yourloyalty to the resort, especially for the valuable time that you took to let us know your impressions, concerning the facilities and service provided during your recent stay.

We are delighted to hear that you found our staff to be friendly and helpful, the talented animation team and that you liked the food on offer the resort especially the Japanese one.

On the other hand, I thank you for your suggestion about the drinks measure at the bar, I will definitely take it into consideration.

I want to extend to you the most cordial invitation to return with us in the near future so that you can once again enjoy the great wonders that only Sirenis Punta Cana can offer you

Please do not forget we will be looking forward to welcome you back at your home away from home for a fourth time and many more!

Warm Regards,

Karla Gutiérrez
Assistant Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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