My family (me 44, husband 48, son 14 and sister's family 32,37, 6 and 3) went to the Sirenis from 12 - 19th Aug 2010. We read lots of reviews before we went and I asked questions on the Punta Cana forum. There were several negative reviews but I wasn't worried as in the past I have always been pleasantly surprised by my hotel after reading such comments. It is worth noting that if you are researching your destination before you go look at the writers' data and bear in mind how many contributions the writer has made ( often people only join trip advisor to write something bad!!) Also look at where the writer is from so you know that you have simular expectations, the American and Canadian market has different expectations than us British!!!
The flight was with Thomas Cook and took 9 hours ( plus we had over an hour delay whilst the engineer fixed the door on the plane!). the flight was really good, with seat back entertainment and a meal plus a snack. The crew even came round with complimentry ice cream cones!!!.
The tax at the airport was $10 each and the luggage came through fast, the transfer took approx an hour but it was fine as the air con bus was really cool!!
Check in at the hotel was fast and efficent, bearing in mind that approx 150 people (3 coaches!) were off our plane. You were entertained by dancers whilst in the queue and served fruit punch.
Bell boys took your luggage to your rooms and the rooms were easy to find. The hotel is in 2 halves Cocatal on one side and Suites on the other. Both sides are mirror images of each other, the only difference being that the suites have a lounge area in the rooms. We where on the Cocatal side.
We where in block 'J' on the ground floor, the rooms are spacious and very clean but as others have said they could do with an update on the decor-but this in no way impacted on our holiday. The air-con in the rooms is really efficent, so much so we had to turn it off some nights!! There is a mini fridge that is filled daily with sprite, coke and water (you can't have beer -we even asked the maid and she couldn't facilitate this even with a couple of dollars incentive).
We needed extra pillows and after asking guest services they arrived promptly. There is a hair dryer in the bathroom that is ok but not very powerful. My sister was worried about her hair straighteners as someone said that the 110v supply wasn't adequate but it was and her straighteners and all chargers worked just fine. There is loads of storage and hanging space and plenty of towels and face cloths etc.We had an outside balcony which my husband sat on every morning whilst me and my son slept! There was plenty of room to dry your wet clothes.
There is a huge pool that meanders around the complex with plenty of very shallow areas for the kids and plenty of 7ft deep areas for diving and swimming, there are a couple of swim up bars that are really good. The staff every where are absolutely brilliant, so friendly and keen to give you good service, we did tip good service and they were even more obliging if that is possible! The staff in all the restaurants filled your glasses throughout and brought you water etc.There was table service in the lobby bar and ther staff were very keen to get your drinks for you - I have never experienced this before as table service watresses usually expects tips ( I have been to the Dominican 5 times now and this was by far the best service!)
The animation team were very good and they work extremly hard to ensure you have a good holiday. We didn't participate in much but there was plenty on offer should you wish, the evening entertainment was of a very good quality. Some shows are 'bought in' and were really good - particularly the Circus, Michael Jackson wasn't bad either! Most shows involve a lot of dancing with the animation team miming to tracks - if they could be as good as miming as they were at dancing then the show would be 1st class! The shows started quite late (9.30pm/10pm) and we found this quite late for our youngsters so we missed alot of shows.
There were several restaurants that you could book as well as the buffet restaurant. You are allowed 2 bookings per week, however, you can get more if they are available and you supply the guest service guy with a coupoe of dollars!
We tried the Japanese twice which was our favourite, we had two bookings in the steak house - try the loin steak it's delicious!! we had two goes in the Italian the 1st was disappointing but the second was great! and finally we had one reservation in the Mexican which was great too. The individual service was exceptional in all these restaurants.
The buffet was fine too with plenty to choose from, breakfast had a great omlette and egg station and this changed into a pasta station for lunch and dinner. There was a special 'theme' every evening with things like chinese, mexican and plenty of roasts to chose from. There was also a pool side buffet at lunch serving snacks and full meals and a BBQ on the beach that was great. There was plenty of good food all the time, the only thing that wasn't that great was the puddings but this is probably just as well as I couldn't have allowed myself any more calories!! There were a large selection of cocktails that were included both aloholic and non-alcoholic these were available t all the bars and very tasty!!
The Thomas Cook reps (2) were available lots and actually lived on site so were around all the time, they were really friendly and helpful. We didn't do any trips from them as they were very expensive, we used the hotel tour desk to book a dune buggy excursion for the males of our party which they thoroughly enjoyed..
The beach was very clean and beautiful, there was lots of coral quite close which had lots of fish to feed and watch. Take swim shoes to protect your feet!!! The fish were the best we have seen and were there most days.
The weather was forcasted as stormy, I had been watching weatherunderground daily!! however, there was one afternoon of torential rain and other than that just a couple of light showers. There were lots of electric storms at night with no rain, these were beautiful to watch over the sea.
Local Dominicans did come for weekend breaks as others have said but we didn't find them a problem at all, we infact made friends with the children who played nicely with my nieces.
Time shares sellers have been noted as a problem by previous reviewers, but no-one bothered us at all ( I don't know if this was because we had little ones with us and it might have been hard work for them to keep the kids happy whilst trying to sell to us?!!). These time share sellers (dressed the same as customer services staff in hawian shirts - so beware!!) smiles and said hello as we passed every day.
On departure there was 3 coaches taking you to the airport, check in was really fast and efficent - better than Manchester!! however as there was lots of desks checking in by the time my family was done the other half were 8 rows back from us!
You need $20 per person departure tax.
All in all this was a great holiday and I would recommend it to a friend!!
if you have any further questions I would be happy to answer them.
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- Also Known As:
- Sirenis Cocotal Beach Resort Casino And Spa
- Sirenis Cocotal Beach Hotel Punta Cana
- Sirenis Resort Punta Cana
- Sirenis Cocotal Punta Cana
- Hotel Sirenis Cocotal Beach
- Sirenis Cocotal Resort