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Grand Palladium Palace Resort Spa & Casino
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Reviews (7,124)
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1,924 - 1,929 of 7,124 reviews
Reviewed 23 March 2013

This was our fifth time at the Grand Palladium Palace. We look forward every year to go there. The people are very friendly and they go out of their way to help you. Fernells is always at the desk to greet us when we get there. When he sees us he always has a big smile and a hug for us. The rooms are very clean and close to everything. We go to the buffets because the food is good and you can always find something there that you like. The staff are also great there. After going there 5 times they get to know you as well. Very friendly. The beach is great. The weather is great. The people are great. Everything is great. It must be if we keep going back. Can't wait until next year.

Room Tip: We stayed by the pool and by the ocean. We loved all locations.
  • Stayed: February 2013, travelled with friends
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1  Thank Bean2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this reviewResponded 7 May 2013

Dear Bean2013,

We want to thank you for dedicating your time to share your experiences concerning your stay.

We are proud that once again you chose Grand Palladium palace Resort, Spa y Casino, trusting that we will give you your well deserved vacations.

We look forward for your return. You are part of our Palladium family.

Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2013

Stayed at the Palace March 6-13th 2013 with friends. This was our second trip to the palace (and my 3rd trip to this complex...I also stayed at the Turquesa *Royal Suites, with my husband last year)
1st....Marley checked us in and he was more than friendly. He knew we were returning guests and even though he has to deal with many people every week he treated us like we were the only people at the resort. He also helped us with a few other requests throughout the week which we were very thankful for. Very professional.
2nd.....Our room was in a good location....close to beach which was what we wanted and super clean each day. Francesca took care of that. She was so sweet.
3rd......We liked the food. Its awesome. Don't forget to tip the cooks once in a while. They work so hard in such warm conditions.
4th.....The annimation team. Several of them remembered us from last year. Javiar, Julio, Resortis (sorry I am not sure on that spelling) Evelyn, and really, everyone just goes out of their way to ensure you are participating or at very least are welcomed to participate in everything. They have an amazing amount of energy.
5th....The grounds are beautiful.
6th...any little things that we encountered were dealt with in a timely manner. Thanks so much for that.
This resort is a hughe complex. If you do not mind that...you will enjoy.
I am already booked to go back with my husband the end of April this year. This time to the couples section (The Royal Suites). Woo Hoo. Can't wait.

Room Tip: We were four friends so we opted for the loft suites. (we got two rooms) This gave us plenty of space. Our rooms were on the same 2nd floor which we were happy about.
  • Stayed: March 2013, travelled with friends
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1  Thank 423islander2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this reviewResponded 10 May 2013

Dear 423islander2012,

We are really thankful for you’re the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

We hope to see you soon.

Thank you very much.

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Reviewed 21 March 2013

My family and I stayed at the Grand Palladium in Feb 2012 and the vacation was great. The staff were very friendly and accommodating. Beaches are amazing. The rooms are a bit dated but clean. We had a host named Felix from the hotel meet us when we arrived and we were treated like royalty. Big huge thank you to Felix. We booked two rooms and he straightened out the room booking for us and upgraded our rooms as well.

The only downside was the selling. We are grand palladium club members and they wanted us to upgrade but treated us very well.

The pools are not heated but the weather is so hot you don't mind the cool water. The beach and ocean are great as well. Nicest beach yet I've seen.

The food is good mix and what you expect at a big resort. The breakfasts were great. We would not recommend the seafood restaurant on the beach, it was not what I expected, the food was cold and not appetizing.

Room Tip: Stay in the Palace.
  • Stayed: April 2012, travelled with family
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2  Thank Rychlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this reviewResponded 10 May 2013

Dear Rychlr,

With all or affection we want to thank you for your commentaries, and also thank you for choosing Gran Palladium Palace Resort, Spa y Casino as your special gateway.

We look forward for your return.

Greetings.

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Reviewed 16 March 2013

Acabo de llegar de vacaciones y me ha encantado este hotel. Calidad - precio inmejorable. El resort tiene muchos restaurantes con buffet y piscinas. Las habitaciones son geniales y limpias. El personal es increible y divertido. Lo recomiendo al 100%


I just arrived from my holidays and I love this hotel. Quality at an unbeatable price. The resort has many restaurants with buffet and swimming pools. Rooms are great and clean. The staff is amazing and fun. I highly recommend it

  • Stayed: March 2013
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2  Thank laura_84bcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this reviewResponded 7 May 2013

Dear Laura_84bcn,

We are really thankful for you’re the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

We look forward for your return.

Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2013

We just recently arrived from Punta Cana and our stay was amazing! We were 13 people all together and 9 of us stayed at the Palace section and 4 stayed at the Punta Cana section. The only complaints for us were the pillows and they guys on the beach bugging us for excursions. The pillows were hard! We had a pillow menu that we could use if we wanted. It was $3.00 a night per person and you could choose the pillow of your choice. I personnally think that is STUPID. The price you pay to stay at that resort should include comfortable pillows. Our friends that stayed at the Punta Cana section had very comfortable pillows(they were lucky). The other complaint is being disturbed every minute to book a excursion. If I want one I will go see for one. Other than that, the food was excellent, the rooms were beautiful and clean and the beach was nice. If you can't swim, be careful at the pool bar in the Punta Cana section. The water is very deep after the blue line in the bottom of the pool. We saved 2 people from drowning there! The entertainers : Risoris, Julio, Evelyn, Romeo, Biscocho were excellent and at the lobby desk, I think his name is Marley, he was awesome!

  • Stayed: March 2013, travelled with family
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7  Thank askache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at Grand Palladium Palace Resort Spa & Casino, responded to this reviewResponded 7 May 2013

Dear Askache,

Received a warm greeting from the staff of Grand Palladium Palace Resort, Spa y Casino, we wants to thank you for dedicating your time to share your experiences concerning your stay.

Comments like yours help us to improve every day; we will take you suggestion into consideration.

We look forward for your return.

Best Regards.

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