We stayed at the Grand Palladium Palace July 20 - July 26, 2014. We checked in at the front desk with Luz. While Luz was very pleasant, she appeared to be distracting us. Her directions of the check-in process were very confusing and the directions she gave to navigate us to our room were just as confusing. Luz was incredibly slow and appeared to be inefficient in checking us in.
DINING - RATING ZERO
Once we found our room which was conveniently located to the pool and lobby area, after a long flight from the United States we decided to eat dinner at the Steakhouse. We were told by Luz to arrive at all restaurants no later than 6pm to be placed on the list to be seated and no reservations were needed. We arrived at 6pm on the dot and placed our names on the list. By 8:30 pm we had not been seated. When we questioned the attendant at the restaurant we were told that she had not called any names from the list and could not give us an estimate as to when she would do this. By 9pm we opted to simply leave and eat at the buffet after being told by restaurant management that only individuals with reservations would be seated immediately and there was still no estimated time for when we would be seated.
Upon arriving at the buffet the selections were HORRIBLE. American fare was FEW AND FAR to come by. I finally settled for French Fries and pizza which I decided not to eat after I saw one of the chefs drop several fries on the dirty counter and then place them in the bin to be eaten by the next person in line. When I told the chef that wasn't very sanitary, he proceeded to tell me that it was clean and I would be fine. That was hard to believe as there were TONS of children putting there hands in and out of the food bins at many of the buffet stations. The first night at the resort, I went to bed hungry as I refused to eat at the buffet. Immediately the next morning I went to complain at the front desk.
The "Public Relations" attendant explained that the only guests who were permitted to make reservations were those who belonged to the "Palladium Club" and without a reservation it was most likely that a guest would not be seated. I advised that as it was only the 2nd day of my vacation, I would be more than happy to contact my travel agent and advise that I would switch my resort IMMEDIATELY if I was not afforded the opportunity to fairly fine at the restaurants that were so eloquently advertised when I purchased the almost $2,000 package to stay at the Palladium Palace. It was only at that time were reservations made for the duration of my stay. One should not have to threaten to leave to be afforded the opportunity to fairly enjoy EVERY amenity that was advertised upon purchase.
NOT ALL INCLUSIVE - RATING 1
In addition, this is NOT an all inclusive resort. Should you desire to enjoy lobster or certain wines at the restaurants, you are told that you must pay an additional cost of $35 for lobster and anywhere from $17 and up for assorted wines. Also, in 6 days I spent approximately $75 on tips alone. This is not traditional for all inclusive resorts. You have to tip everyone at the resort from the bellman, to the wait staff in the buffets. The all inclusiveness of this resort is NON-EXISTENT.
LANGUAGE BARRIER - RATING 0
Thankfully, I have the ability to communicate in some level of Spanish. If you do not have the ability to speak Spanish, you will struggle to get ANY assistance during the entire duration of your trip. There may be a total of 5 people in the entire resort staff who can communicate in English.
HOSPITALITY - RATING 3
BRING YOUR OWN TOWELS!! Getting fresh towels are VERY hard to come by at this resort. For at least 2 days we were unable to get fresh face towels and when we did, we may have only received one. We called several times and even notified our housekeeping person Francesca but that never helped. The last night we showered with hand towels.
AIR CONDITIONING - RATING 2
The Dominican Republic has very warm tropical weather. This includes intense humidity and heat however, no matter how low we placed the air Conditioning, the room NEVER cooled. We placed the air Conditioning on 19 degrees Celsius and ran the ceiling fan and would still wake up in the morning drenched in sweat. The electricity in this resort is also quite faulty and on two occasions the television just shut off and for over an hour.
OVERALL - RATING 3
The overall experience of this resort is a 3 star experience. I only give this resort 3 stars because eventually you have to make the best of just being on vacation. I would suggest booking at a COMPLETELY different resort as staying at the Grand Palladium has made me want to never return to the Dominican Republic. There are much better destinations to visit which have the hospitality and tourism experience to create a vacation that makes you not want to go home (I.E. Ocho Rios, Jamaica). I am a firm believer in trip advisor and I cannot tell you how much you should listen to every negative review of this resort. DO NOT WASTE YOUR MONEY ON THIS PLACE! READ THE REVIEWS OF THE BAVARO and PUNTA CANA for additional reviews! The properties are all connected on the same location!
- Official Description (provided by the hotel):
- The Grand Palladium Palace Resort Spa & Casino enjoys a privileged sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more less
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- Also Known As:
- Grand Palladium Palace Hotel
- Grand Palladium Palace Punta Cana
- Palladium Punta Cana