I never comment about my vacations on here, so here it goes!
Check-in this process set the tone for my whole trip the receptionist was not helpful and rude! I actually had to yell to get their attention! I arrived at 1 and did not get a room till 738 pm! At this point I was prepared to come back to the United States!
Rooms are not five star quality room! Ants was all over my room and in addition to that my jacuzzi tub had no stopper and forget satellite service!
I have traveled many places and by far this food was horrible, undercooked not labeled well which caused me to be sick in bed for three days!
One word to describe them "rude." They have no concept of customer service or helping anyone that does not speak Spanish! The money I spent was not worth getting cups snatched from me in the dining area.
Go to a regular resort! They have cheap nasty liquor that is not worth it! You can get better food on a cruise!
I really want corporates information so I can make a formal complaint! I have been on many vacations and hands down my experience was extremely horrible! If you really want to go to the Dominican do not go to this hell hole.
I have made complaints and the staff never responded and when they did tell me my stay would be free they turned around and charged me anyway! Waiters was a joke. They are sitting somewhere relaxing. It taken two hours for my minibar to be stocked or even get towels.
FYI be prepared to pay to get in the country and the airport is unorganized chaos
- Official Description (provided by the hotel):
- The Grand Palladium Punta Cana Resort & Spa enjoys a privileged, sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa, the Grand Palladium Palace Resort Spa & Casino & Royal Suites. The facilities of these adjoining resorts are open to guests of the Grand Palladium Punta Cana (excluding the Royal Suites). ... more less
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- Also Known As:
- Grand Palladium Punta Cana Hotel Punta Cana
- Grand Palladium Punta Cana Resort And Spa
- Grand Palladium Punta Cana Resort Spa