My husband, 8 year old daughter & I just stayed at the Reserve. It is NOT worth the extra money. The service was not good & the food was terrible. To top off the disappointment, my D&G sunglasses were taken from my room during turn down service & no one seemed to care. Lock up your valuables. Slide door to balcony was broken. Anyone could open the door. No hot tubs in the pools and they are not heated. Food at Naos is similar to Gabi but more options at Gabi. Buffet at the Gabi Clubs were our only option after trying dinner at Vento, Ciel, Palazzo, Hibachi & Steakhouse. The wait was long & food was just not good. They do not know how to prepare meat at all. Service is just not good there. Desert is the same everywhere. The Reserve is a 10 min walk to the beach w/ no towel service or activities nearby. Takes 30-45 mins for drinks so order 2 at a time. Carts will not give you a ride even if it is pouring rain and you are with a child. Trolly's do not operate 24 hours. My husband had to walk back to the Reserve from Casino several times. If you shop at the Gift shop in the lobby - check expiration dates on items. I was given expired medication.
Do go and see the shows at night as they are quite entertaining - especially the Circus and Bounce. Music in the lobby every night but same songs repeated.
Given the experience I would not recommend the resort and it is unfortunate given that the grounds are beautiful and it is very clean.
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