Yesterday we just arrived from a week at the Paradisus Punta Cana, Reserve. I traveled with my husband, 23 month old and 4 month old baby. The main reason we decided to stay here was what I had read about the Kids´ Zone, kids´ pool, friendly staff, the open-air architechture, and a deal we got with some resort credits. We were very very happy with our choice!!!
It´s a pleasure to be surrounded by staff that are happy to help you at all time, as almost every one seemed to be. Most people were extremely charming towards our babies, which surpassed our expectations! Asia, our concierge, made sure to accommodate us by putting a bottle sanitizer and baby bottle warmer in our room, along with making sure we had plenty of milk delivered to our room for our 23 month old boy. The caretakers at the Kids´ Zone - Berlice, Nathalie, Yahaira and Ruth really were the key that made our stay awesome! They were very cheerful, patient and caring, so although we were nervous about leaving our oldest with them at first, he would ask us to take him to "school" every morning. Thanks to this, i was able to focus on feeding my younger baby and enjoy a bit of relaxing on the beach. The Kids´ Zone also permitted us to do some extra activities. My husband took a day-long scuba excursion, and it allowed both of us to go parasailing together, which was unforgettable and would have been totally impossible otherwise.
We were also happy with the activities that the dive center included for guests - the nearby snorkel and scuba diving, which my husband took advantage of, and catamaran sailing, which i did - wonderful! In general included activities around the resort were hit or miss. Many times when one of us tried to do something, it didn´t happen because there were not others interested. That probably won´t happen as much during the high season.
The resort credits were a bit disappointing, so don´t expect too much. We used three cupons at the spa, which we would not have used otherwise and it made our stay very special!!! One other complaint is that were were misinformed on several occasions by staff, especially when it comes to the difference between royal service and the reserve - please get the story straight and avoid embarassing situations for guests. It was just a minor wrinkle though in what was a fabulous trip.
Finally, I´d like to stress that another important advantage of the Reserve over the regular section is the Reserve beach. We never had trouble finding a nice combination of shade and sun, which is important to us, but the drink service on the beach really made this experience spectacular!! Thanks Maiker, José and Ramón for those refreshing drinks and fun atmosphere! We loved our first all-inclusive experience and totally recommend it, especially to anyone travelling with toddlers or babies!
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